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Auto Upholstering reviews in Eureka

  • F
    Ocean Awnings
    5/30/12 Thomas Falk Brennan, owner of Ocean Awning, accepted the job of making a replacement canvas pop-top tent, using the old canvas as a pattern, for our 1978 VW Bus. Thomas reassured us that even though he had not previously completed a job of this type before he was confident in his workmanship and would provide us with a finished product we would be proud of. The completed job is ugly. I feel that any 9th grade student taking a sewing class for the first time would have done a better job. The stitch lines are crooked, uneven, and run past the area joining the fabric onto plain canvas. The seams, that should have been overlock stitched, pulled apart when they installed the canvas stretching it so far as to allow water to drip inside. The screen windows are another joke. Again the stitching is hideous; in addition, they neglected to make the front window pass through opening as was on the original canvas. When the vehicle was picked up, we asked for the original canvas, but, were told that they had thrown it out (without first asking us what we wanted done with it). When confronted with the many problems the canvas tent had, we were told by Thomas and his son, John, they would be glad to make repairs to keep their customers happy, but, they would not be able to get to it right away because it is his busy season. The busy seasonal goes by along with Thomas having multiple medical and dental issues. Being understanding to his problems we are finally in agreement to an appointment. I arrive on 5/14/13 @1:05 pm to show pictures of the problems to be repaired. After meeting Thomas, John comes out to meet me and immediately asks me if I have been drinking. I have never been so insulted. At the time I had 2 1/2 years sobriety. Yet here is this young boy, apparently takings the role of owner of the business, insulting a customer. The list of insults and problems dealing with this company is even greater that the small amount I write here. Sad to say this company did not stand by their word nor their workmanship. We were offered a refund of money, only if we return the canvas. We are unable to do this because they threw away our original canvas. I feel this company took on a job they knew nothing about and rather than own up to being inexperienced and not taking the job, they tried to pass off a pitiful attempt and when confronted insulted the customer to hide their inability to perform professionally.


    - Janice C.
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Boat And Auto Upholsterers in Eureka

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