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Auto Service reviews in Emerald Hills

  • A
    Carlsen Subaru

    It is a dealer. It was crazy expensive, like $300. I give them an A grade for the service and a D for the price. I can't judge the quality. You have to make an appointment; you can't just walk in or drive in, but I did drive in and they squeezed me in. We are looking for another oil change and repair/basic maintenance because their cost is double what we would pay for a different brand. We are really proactive with our car maintenance and this is a dealer so we are accustomed to dealing with Toyotas and not Subarus. The pricing based on the maintenance is a lot more.

    - LAUREL C.
  • F
    COOK'S AUTO BODY
    I was referred to Cooks through my insurance company. I took the car down to get an estimate, and met with Lou. 10 days  and 3 unreturned voicemails later - I'm still waiting for the estimate.....so I'm going back to my insurance company to get an alternative referral. This is not the way to run a service business
    - Kathleen B.
  • F
    Boardwalk Nissan
    I bought a new car from Boardwalk Nissan in April. When you buy a new car, the dealer is supposed to register it with the DMV. This is supposed to take about a week.
    Someone at a different Nissan dealership (Premier Nissan in San Jose) made a typo on a car they were registering, and accidentally registered my car to someone else. This prevented my car from being able to be registered. Until my car is registered properly to ME, I can't legally own it, and my car is in some strange legal limbo! NOT acceptable.
    I understand that occasionally mistakes happen, and I am not giving a low review because of the initial mistake. But when you make a mistake as serious as this one, you need to fix it. No one at either dealership lifted a finger to fix the mistake for MONTHS.
    From April UNTIL JULY, my husband and I repeatedly called and went into the dealership to ask where our registration was. Every time, we were told some vague answer like "oh. There seems to be a problem with your registration. We'll get right on this." But nothing would happen. No one would follow up. No one would call us back with any updates or progress. They'd simply drop the entire thing on the floor. The next time we'd call or come into the dealership to check on it, no one seemed to know anything about it, and nothing had been done to fix the mistake.
    Finally, in July, after over 2 months of being completely ignored, I walked into the dealership and refused to leave until I had some answers. This is when I found out about the mistaken registration from the other dealership. The DMV rep from Boardwalk called and called and called Premier Nissan and no one seemed to know anything. She couldn't even get anyone on the phone, but was transferred from voicemail to voicemail. I finally called THE OWNER of Premier and started screaming.
    I even called the owner of Boardwalk Nissan. I left several voicemails but never once received a call back, or even an acknowledgement. This was my typical experience. Mazes of voicemails, unreturned phone calls, unresponsive customer "service" reps.
    My "favorite" example of how badly the sales people are is this: I went in to ask about my registration. The sales guy on the floor was "busy" surfing the web and tried to dismiss me repeatedly. He said I'd have to talk to the DMV liaison. Then he abruptly turned away and continued surfing the web, or doing whatever it was that was so much more important than taking care of the only customer in the store (me). When I asked how to talk to her, he grudgingly called her. He got voicemail. He told me I'd have to call later. When I said I wasn't leaving until I talked to someone, he told me I could go to her office, again turning back to his "important" work...but he didn't tell me where her office was. When I asked, he said "It's in the tall building. On the 3rd floor." I went outside to look for "the tall building" but didn't see anything. I came back in and asked if he could be more specific. Again, grudgingly, he said I should follow him there. We walked out of the dealership, got in our cars, and drove to "the tall building", which was actually a half mile away! He pointed at it without even stopping his car, then sped off. I went in, and followed his directions to the 3rd floor. There were no plaques on any suite doors that said anything like "Nissan." So again, I called the dealership and asked which suite I should be looking for. Turns out, the door is labeled with something "obvious" like CHGC. I guess I'm just supposed to know that's Nissan? Really? Could this guys have been ANY LESS HELPFUL? I don't think so.
    What finally made them move on this? I threatened to return the car and demand a full refund (Since I'm sure it's illegal to sell someone a car that can't be registered, I am certain I had legal standing to do this). It was obvious that NO ONE was going to fix the mistake and allow my car to be legally registered with the state of California unless I threatened legal action.
    This is NO WAY to treat a customer, and I will never be doing business with either Boardwalk or Premier. EVER.
    - TRACEY P.
  • D
    TOYOTA SUNNYVALE
    We stopped by Toyota Sunnyvale around 4pm to get info about a new car that we were planning to buy. Granted, we had been running some errands and hadn't planned to stop by the dealership, so weren't dressed as nicely as usual, but the salesman (Ahmed, if I recall) (1) was pretty dismissive of us, trying to quickly answer questions and push us out the door and (2) was shockingly unknowledgeable about his products -- he didn't know the differences between a Toyota Highlander and one of its competitors, a Honda Pilot. Toyota Sunnyvale has moved to the bottom of our list for possible future automobile purchases.
    - David or Anne W.
  • A
    Toyota 101
    We ended up buying a new car at Toyota 101 (Redwood City). We were treated respectfully, and the sales process went smoothly. There was a bit of negotiation, but in the end we got a good price (as confirmed by research at Edmunds.com and ConsumerReports.org). The salesman, Arnel, was one of the most pleasant we've ever dealt with (in stark contrast to a salesperson a few days earlier, at Sunnyvale Toyota -- but that's another review). Toyota 101 pays its salespeople based on customer satisfaction, not on commission, so they're incented to sell us the right car, without using a lot of up-selling tactics to inflate the bottom line.
    We also got some add-on parts for the car in the Parts Dept. That was a surprisingly pleasant experience -- not only was it easy to get the new parts, but the fellow at the counter very patiently answered my questions about how to repair a dash piece in an older Toyota that we own, and went out of his way to print out a full diagram of how to do the repair. (we'll end up going back to him to buy the parts we need)
    - David or Anne W.
  • A
    Window Genie of Peninsula
    Ismo came out for the estimate and showed us samples of all the films and told us how much UV rays each blocked. We were able to take the samples and see how they looked inside and out. We chose a basic gray film-One of the most popular. Scheduling an appointment was easy. Because we had only gotten one other estimate over the phone, we can only assume that the price is reasonable. Window Genie's quote was over $100 less for the big picture window. Nico and Chris came to install the film. They moved the furniture, tarped the carpet, etc. they were very professional and polite.

    The thing I really liked is that each window was priced separately and I think they would come out for just one-no job too small. Sometimes you only have one window you want done. Window Genie is a great company-good people-very professional, not pushy. I highly recommend them
    - Katherine N.
  • A
    Spiteri's Complete Auto Service & Repair, Inc.
    When I was growing up, we always took our vehicles to the dealership we had bought them from. That is changing now that I've found Spiteri's right in my own neighborhood.
    I own a new car and in talking to the Service Writer at Spiteri's, I found that they can perform the checks and services required to keep the warranty valid.
    I was impressed with how clean their service bays are, their thoroughness and attention to detail.
    My wife commutes daily, so I decided to have it inspected by Spiteri's bumper -to-bumper. They found that the rear brakes needed to be adjusted, which despite being checked by another Shop three times, had never been repaired. Now my brake efficiency and pedal height is much better. They did a couple of other minor repairs and the car drives like new!
    - Marshall G.
  • A
    PALO ALTO BIMMER
    A friend's husband recommended Palo Alto Bimmer, and I'm glad he did. The have done routine maintenance to transmission replacement to diagnosing odd problems, and the work has always been done right the first time. Their fees seem to be reasonable and sometimes low for the amount of time they have spent on my car. The bottom line is I trust them.
    - Mimi C.
  • A
    Spiteri's Complete Auto Service & Repair, Inc.
    I made an appointment.   I called to inform them I would be 15 minutes late as I had forgotten my purse.  They said no problem. I was helped immediately when I arrived. The job was done before I knew it. Plus they parked my car  right outside the front door.
    - christine h.
  • A
    AUTO GLASS ON THE MOVE
    The service turned out fine. I didn't get multiple quotes, they were the ones who is available. It was hard to get in touch with anyone else, I just wanted the first one. The price they charge was reasonable and they were on time. The people that I interacted with were professional. I had a positive experience dealing with them.
    - Heather B.
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Auto Services in Emerald Hills

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