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Garage Building reviews in Elk Grove

  • D
    Took over a month from day of order to get installation. Home Depot sells Tuff Shed but install is by a sub-contractor. Had an install date but never any phone call to confirm it. Day of install started calling Home Depot when they opened. Nobody qualified to help me, was given phone number of Tuff Shed rep for Elk Grove Home Depot who returned call but had no answer. Finally some guy called telling me he cut his finger day before and wanted to cancel install. Explained I took day off work as they did not do weekend installs. He and second guy finally showed up and put shed up. After they left I noted areas of trim not painted, back section with nails protruding, vent not screwed down, cutout around vent with jig saw screwup and little chunk missing but no big deal to them. Took days and many phone calls to Tuff Shed general office, Sacramento Tuff Shed office, calls to Home Depot and emails with pictures to all. Finally given appointment for correction of original defects. Guy who was supposed to arrive at 2:00 pm never showed, never called. Finally, his boss was able to get here at 7 pm. One of the things I do not understand is Home Depot carries lots of lumber yet several of the 2 x 4���s installed within shed were ragged with chunks missing. I know if I were picking out the lumber in the store I would have skipped over those inferior quality pieces incorporated in the shed.
    - DIANA K.
  • F
    The entire process was horrible. There is no client service. We had to follow up every step of the way. Waited almost (3) three weeks for custom delivery. Three quarters of the wood required return. It delayed the entire project for two more weeks. The wood originally delivered was damaged, split or cut improperly. The store manager, Dave N. had to come out to the house personally twice. He even decided it would be a good idea to sand pieces by hand in our driveway to attempt to correct problems. Finally the day of installation, the custom wraps were cut improperly which caused an additional week and a half delay. Dave tried to help, but mostly made it our problem. In addition, he referred a contractor who grossly overcharged for the project. The owner/PM was on-site 2.5 hrs and at all other times there was only one person who could speak a word of English. The entire project from client services (or lack thereof), wood quality, price, promised delivery date, QA, absolutely everything should be rated an F. Caveat emptor - LET THE BUYER BEWARE.
    - M W.
  • A
    TUFF SHED INC - Sacramento
    It went very smoothly. The salespeople at tuffshed were easy to work with and very patient with all my scheduling issues. The workmen did a good job, in spite of the fact that it was raining on them the entire time they were working. The workmen were very polite and professional, but not as clean as I would have hoped. They also missed with the nail gun a fair amount, piercing the tyvek in the wrong places and ruining its effectiveness. I had to go in afterward and re-seal the building. they were also not too careful with the tyvek wrap and it was split in a number of places. So they were professional but not careful. Also re: quality, a number of the 2x4 studs used were really really low quality (e.g. almost not square, lots of knots/tears). I could have got better lumber at Home Depot, and HD is a low bar of lumber quality. Not all the studs, just some.
    - Nathan P.
  • A
    California Sheds
    - Christine L.
  • A
    TUFF SHED INC - Sacramento
    - Nathan P.
  • A
    C & V Contractors
    - susan p.
  • A
    I attended a garden show in January of this year & met Branden who was selling these great looking cedar sheds. I purchased one & had it installed today & it is just what I wanted.
    - Marsha S.
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Garage Builders in Elk Grove

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