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Car Dealership reviews in Elk Grove

  • A
    I just recently purchase some tires from them last year and they put them on, there good tires they gave me a discount that was relative to what I would have gotten if I had gone to like Costco for tires.
    - DELORES R.
  • F
    We show up to this dealer and I test drove a 2010 Dodge Ram Big Horn. Before leaving for the test drive, I leave the keys to my 2012 Dodge Ram Regular Cab so that they have an opportunity to look it over for the trade in appraisal. Upon returning, we are lead to a table and left sitting (on the finance people) for over an hour. We filled out a credit application anyway, because of the possibility of any overages that we couldn't cover out-of-pocket, and they hadn't even begun that process after two hours of waiting. Despite the fact that we wait on the finance guy this long, (because he and all other finance people are too busy), come to find out he can't even make any decisions. I guess he just wanted us to sit there while he runs back and forth, back and forth, back and forth.
    He tells me himself that my trade-in wholesales at $15,000, but turns right around and offers me $12,400 for it. Maybe it was a mistake to tell these people that I already had a pre-approval for $17,000 and that I was willing to put down $3,000 if we could negotiate a price. Maybe they thought that they were going to bleed me dry, but I thought that there was still some kind of business ethics left in the world. Shouldn't it make things easier if you give full disclosure? I just want people to know that you would be just as well off to go to a third rate used car lot, rather than letting a third rate new car lot treat you the way we were treated. If you want to be treated as if your business is valuable, steer clear of this dealer!
    Run! Run! Run!
    - Shadd B.
  • D
    I arrived at the "express service" lane and proceeded to the counter. I then waited 20 minutes to be spoken to while the one person at the express counter continued to work with the person in front of me. After which, a second individual came and took my vehicle information for the oil change. I have done many oil changes at this location for my car, and it has always been timely until the installation of the "express" lane. After waiting an additional hour to have my vehicle's oil changed. I was informed that there was additional services that needed to be done on my car. The list of services include; New battery ($170), Differential oil change ($160), Brake fluid change ($160) (Dirty), Coolant Flush ($129) (failing), front strut boots torn ($700), Steering boots torn ($700).

    I was told that my battery was running low, and since may car is a 2006 and has never had a battery replacement I took it under advisement. I declined all services.

    Please keep in mind that I'm now a full time telecommuter, I drive approximately 6K annually, and my car is garaged full time so your mileage may vary.

    I then took it upon myself to investigate the car further while I alloted my budget for these repairs.

    I did replace the differential oil myself for $35 and $12 in special tools. SAVED: $110

    Battery: My vehicle has a diagnostics setting that shows me live how the battery is doing when idleing and when the ignition is off. I saw that when the car is off, the battery changed between 12volts and 11.9 volts, and when the engine was on, it changed between 14.3volts and 13.9 volts depending on how many accessories were on. This is normal. Saved: $170

    I then checked the strut towers and confirmed my suspicion, there was nothing wrong with the strut boots or the steering boots. Everything was intact and clean. Saved $1400

    Brake Fluid: Granted, my vehicle is officially six years old and near 70K miles. With that said, I fully intend to have my brakes flushed by a service shop I have confidence in. You may do some reading here: http://www.trustmymechanic.com/brake_fluid_change.htm and here: http://www.trustmymechanic.com/brake_fluid_pics.html 

    Radiator Fluid: Again, my vehicle is six years old, the fluid is rated for 50K miles. With that said you would imaging that flushing the radiator is a good idea right? It turns out you can easily do this yourself or have a trusted mechanic drain and refill your radiator with new fluid. There are tons of details on the internet but this one is a must read:  http://www.trustmymechanic.com/htmlmessage12.html SAVED: $60 by doing it myself. Just be certain to get test strips at your local auto parts store to test your fluid yourself. It may make more sense for you to have your auto shop do it but it does make one pause and think.

    Front suspension boots and steering boots: Not worn! On top of that, having a torn boot is not going to be the end of your ride, it is important to know that the boot is designed to keep dirt and debris away from the internal mechanisms of your vehicle's part (in this case the Strut and the steering). When do you replace a boot? 1) When the strut is starting to fail and your ride has gone from pleasantly smooth to harsh or bouncy 2) When it is financially viable to do so and 3) When you find a trustworthy mechanic that isn't trying to bilk you out of your hard earned money.

    How would I know if my suspension is worn? Is your ride pleasant and smooth or spongy and bumpy and rough? Remember that this is something that you'll need a second opinion on,since we normally cannot tell as we drive the vehicle daily.

    It really turns my stomach to see what has happened of my beloved dealership, but I see that it is time to find a new mechanic or become a greasemonkey again. I hope that it was a fluke experience. But I just don't know, and with that said; I thought you should know.
    - Robert C.
  • F
    They didn't have the color I wanted on the lot. The dealer went to get the car. I didn't test drive it, which I should have. The car floated on the highway. I bought a manual. It never shifted right. It wouldn't find the natural path. I lived with that till about 13,000 miles. Whenever I complained about it, they told me that I didn't know how to drive a five speed. They took my car in December and kept it for about 2 weeks. They said it was the clutch and then they said it was the hydraulics and then called back to tell me that it was out of warranty. They needed to pull out my clutch and replace it. That wasn't even the problem. I went to another dealership who took the car in January. They replaced the first and second gear and the synchro's. The car still does not shift properly. Hyundai's policy will not give you a new transmission on a five gear. They will just try to rebuild it.
    - Kathryn C.
  • A
    I bought a previous car there and they always treat me good. They give me the best deals and discounts on cars. I think they like me there. I always recommend them to family and friends to use as well. I think that s why they give me continuing discounts.
    - CAROL V.
  • A
    This company is excellent, they have a great selection and will narrow it down to exactly what you want. We went on-line and made out a wish list and then submitted it and they showed us what cars they had at all their dealerships. We had one shipped from the Los Angels area. This way when you go into the car lot you know exactly what you are going to be looking at. We didn't feel any pressure. We had to order an owners manual on line for the vehicle we purchased, I sent them the receipt and they cut us a check for it. They have great flexibility and we felt comfortable with our purchase. We had bought another car there and it had something wrong with the air conditioner and we were able to return it and get another car.
    - TINA B.
  • B
    They had me in and out of there in much quicker than other car-buying excuses. When purchasing a hybrid, there's a sense that there are very few available and they take quite awhile to get because of low inventory, the long shipping process, etc. Truth is dealers can make trades amongst each other when you get a salesman who's willing to go the extra step for you. Ask about the dealerships allotment of hybrids and how that stacks up to other dealers in the vicinity. Maita gets one of the biggest alottments in the Sacramento area which was another reason I got mine so quickly (two weeks!). You may need to make concessions on the color of the vehicle, but waiting two and a half months is just crazy!
    - STEPHANIE L.
  • A
    unknown
    - Richard F.
  • A
    unknown
    - Samantha B.
  • A
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    - Michael B.
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Car Dealerships in Elk Grove

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