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Home Security System reviews in El Segundo

  • F
    ADT Security Services Inc
    As I've had them since 1990, the first 13 years were fine.  However, in the last year, their customer service and overall service support has been atrocious!!  Perhaps it was when they merged with Brinks or Reliance Security systems?  When I call for service (I pay a monthly service agreement), recently I've been on hold for between 30-40 minutes before talking to a person.  It used to be no more than 5 minutes.  I'm not sure if they cut back on employees, but the end result is one very aggravated customer.  But wait!! There's more.  After setting up a service appointment a week in advance, receiving an email confirming the appointment, taking off work to sit at home for the 4 hour window, they never showed up!  I called and the service tech had tried to call me but could not get through so cancelled the appt.  So I asked what number they called?  They called a wrong number (one I've never had or heard of!)  So when I tried to set up another appointment, they told me they didn't have an appt available for another week!  So I asked for the supervisor.... the person connected me to what I thought was going to be a supervisor, but it was a doctor's office that had gone home for the day!  Guess they wanted to get rid of me!
    Now if this was a one time occurrence, I'd write it off as a bad day...but this has happened twice recently.  I'm now looking to change service providers.

    *****************************
    Update on 12/15/14:
    After the review above, I heard from Mr Andrew F. Beliso, ADT Corporate Customer Relations Consultant located in Jacksonville, FL  32256.  He gave me his personal number and email to contact him.  I was rather pleased that someone contacted me, but this didn't last long.   Well I tried to contact him and he has not responded.   So onto today's events:

    Well, another appointment and another no show. pn 12/15  Set up the appointment last week to be here between 12-5, and rather than have them call me, I was home all that time.  When no one showed up by 3:20, I called to check that we are still on for 12-5.  I was told that the person had tried to call me around 3pm on my cell phone number and couldn't get a hold of me.  However, there was no missed call, and I was next to the phone as well as the home phone ALL afternoon.  So the agent said they'd try to get the local office to see if they could catch them.  They took my number and said they'd call me back.  Well, I know the staff at the local office goes home at 4pm (as I've called before)  so when I didn't hear back by 3:45, I called using my home phone to try to get through.  once again on forever wait, so hung up and called the number that gets you a real person fast (alarm going off)... they researched and found the previous agent had been on hold to the office for the full time since she hung up from me waiting to get through and planned to call me when she did.  ...after more research (now 4:10) Hanna finally said they would have a manager call me back within 2 hours.  

    I was amazed when I was called back by Yolanda at 4:23, who was not aware of the tale, so after telling my saga...she said she'd get hold of the local manager (as she was not the local one) and have them either get someone to my house this evening or make arrangements.  Well, that manager never contacted me, so when I signed into my account in the morning, I was amazed to see that I had an appointment for a week away on a date I was not aware of.   So once again, I face the horrible wait of 30-40 mins to contact the scheduling dept.  Once with scheduling they basically said that the date given was the earliest...I asked once again for a supervisor or manager and ....after another 30 minute wait, got the appt moved to 12/17, also from 12-5.  I wonder if they'll show up this time?

    Well, a few of reasons why I needed this repair done as soon as possilbe!  1) I took off 5 hours to wait for ADT 2) the Fire alarm is going off and cannot be turned off.  So as a result, it goes "beep beep beep" EVERY 30 Friggin seconds next to the bedroom!  3) the alarm cannot be set with this error.

    So what I've learned:  
    1) ADT puts on a show to install and get you on contract.
    2)Customer service is worse than any call service I've ever experienced (and yes, even worse than the foreign service calls we all have made)
    3) in particular, the office that serves the Los Angeles Beach area in Southern California is not to be trusted. They lie about trying to call you.  They don't show up as planned.  They don't update their systems and call 10 year  old numbers (that were not on my on line account for many years).  
    4) Expect ALWAYS to wait a minimum of 20 minutes, but more often 40 minutes, to just schedule a service appointment.  The agents will say they are having a high call volume, but why every time I call any time of year, it is always the same.
    5) ADT does not have a separate line for the ADT agents to call through to schedule, so they are part of this horrible wait of 20-40 mins.  Why, like insurance companies, other repair companies.... do they not have a separate direct line for them?  Ridiculous!
    5) They don't value their long term customers.  

    I'm hoping by writing all this, it helps some of you to decide to go elsewhere for security systems.  ADT although rated highly, has horrible customer service, which, let's face it, with a security system is one of the most important factors to consider.
    - Martha J.
  • A
    PENINSULA SECURITY
    Mark at Peninsula is both knowledgable and thoughtful. Where other security companies were quick to suggest changing my system and installing their own, Mark took the time to understand what we needed and provided us with exactly the service we wanted. And, at a very reasonable price.
    - Lance B.
  • A
    Frontpoint
    Self install package was sent quickly.  Instructions and install was easy.  FrontPoint was very helpful and professional when initializing the system over the phone for me.
    - Kellie M.
  • F
    Shield Protection
    Terrible. See above.
    - Sean L.
  • F
    MONI
    Terrible. See above.
    - Sean L.
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Home Security Companies in El Segundo

Companies below are listed in alphabetical order.

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    A
  • A REDONDO LOCK CO

    3537 TORRANCE BLVD
    Torrance, California
  • A-Tech Electric

    3818 Crenshaw Blvd
    Los Angeles, California
  • A.A. Eagle Eye

    2767 Altura Ave
    La Crescenta, California
  • AA Security

    5150 E Pacific Coast Highway
    Long Beach, California
  • AAA Locksmith Inc

    200 Technology Dr
    Irvine, California
  • AAA Locksmith Inc.

    200 Technology Dr
    Irvine, California
  • AAA QUALITY CARPET CLEANING

    41548 EASTMAN DR
    Murrieta, California
  • AAA Security Camera System

    3959 Foothill Blvd., Suite 203
    Glendale, California
  • ABC Locksmiths

    3981 E Sunset Rd
    Las Vegas, Nevada
  • ABC Locksmiths Inc

    9684 Foothill Blvd
    Rancho Cucamonga, California
  • AC Generator Service

    22615 Andreen St
    Hinkley, California
  • Academic Satellite

    209 N Michael Ave
    Fullerton, California
  • Ace Motorsports Auto Repair

    779 N Benson Ave Unit A
    Upland, California
  • Action Alarm Company

    5741 Rolling Road
    Woodland Hills, California
  • ADI Electrical

    6159 Debs Ave
    Woodland Hills, California
  • ADS SECURITY SYSTEMS INC

    1594 S. Anaheim Blvd.
    Anaheim, California
  • Adt

    1133 E. State St
    Ontario, California
  • Adt

    2155 E. Highland
    San Bernardino, California
  • Adt

    2841 N. Ventura Road
    Oxnard, California
  • Adt

    640 Roosevelt
    Irvine, California
  • Adt

    853 N Parton St
    Santa Ana, California
  • Adt

    13426 Rosecrans Ave Unit A
    Norwalk, California
  • Adt

    1427 W. Glenoaks Blvd, #B
    Glendale, California
  • Adt

    11875 Pigeon Pass Road, Suite B10
    Moreno Valley, California
  • Adt

    2449 E. Orangethorpe Ave
    Fullerton, California
  • Adt

    3868 Tyler St
    Riverside, California
  • Adt

    12981 Perris Blvd 109-A
    Moreno Valley, California
  • Adt

    218 Lincoln Ave
    Orange, California
  • Adt

    5645 East La Palma Ave,
    Anaheim, California
  • Adt

    777 South Milliken Ave, Suite A
    Ontario, California
  • Adt

    3845 E. Colorado Blvd
    Pasadena, California
  • Adt

    5423 Village Road #D,
    Long Beach, California
  • Adt

    16075 Foothill Blvd
    Fontana, California
  • Adt

    12981 Perris Blvd., Suite 210‏
    Moreno Valley, California
  • Adt

    786 N. Garey Ave
    Pomona, California
  • Adt

    1470 E. Walnut St,
    Pasadena, California
  • Adt

    1650 Adams Ave Suite 1
    Costa Mesa, California
  • Adt

    949 S. Euclid Street
    Anaheim, California
  • Adt

    15121 Graham St, 106B
    Huntington Beach, California
  • Adt

    11630 Barrington Court
    Los Angeles, California
  • Adt

    3258 N Garey Ave
    Pomona, California
  • Adt

    3600 Central Avenue S-003
    Riverside, California
  • Adt

    4567 Telephone Rd, Suite 206
    Ventura, California
  • Adt

    29970 Technology Drive, Suite 219
    Murrieta, California
  • Adt

    2308 University Avenue #106
    Riverside, California
  • Adt

    2065 E Highland Ave
    San Bernardino, California