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Pet Specialist reviews in El Macero

  • A
    Everyone was very compasionate from the receptionist to the vet.  The vet talked honestly about the prognosis and did not insist on a lot of tests that would not change the outcome.  I was grateful.
    - Barbara K.
  • B
    South Davis Veterinary Center
    I stopped by to buy a shampoo for my dogs with allergies problems. Then the Vet was available and helped me to pick up a good one based in their skin problems. So, I went there actually to buy their shampoo, and the Vet was very attentive to my questions.
    - Claudia A.
  • A
    It was fine and is sort of a small town clinic. I think the practice is fairly large. It’s in a little old house so it is kind of homey. The staff is very nice. Their location is a little inconvenient because the parking is not great. In terms of price, they are all about the same in this area.
    - Rosalyn J.
  • A
    Pittsburgh Veterinary Specialty & Emergency Center
    Each veterinarian i have seen at PVSEC was great.  For the more routine cases they were very thorough and gave me all my options for my 9 year old spaniel mix and my little dog who had luxating patellas.  For emergency services, I took my golden retriever there the two times he got suddenly ill and they took great care of him.   My dogs are like my children and I want the best possible care for them.  You may be able to find cheaper, but probably not better care.
    - Jennifer D.
  • A
    I would give VSG-ERC MORE stars if I could. Everyone there provided the best care with the most compassion possible.
    We took Piper, our 7-year old lab/golden mix to VSG-ERC, when our own vet called to tell us that Piper had a dangerously low, life-threatening platelet count. On our vet's recommendation, we called VSG-ERC and immediately took Piper there. The emergency vet (Dr. Tenwolde) talked with us at some length, gave us low and high estimates for treatment and hospital stay, and
    answered all of our questions knowledgeably and patiently.
    Piper was hospitalized for three days, during which time she received some pretty heavy-duty meds and responded well to treatment.When she was first admitted, we were told that they would call a couple of times a day with updates and that we could call anytime (they're open 24 hours) to find out how Piper was doing. And we were told that we could visit her whenever we wanted. We did call and visit, and each time we were made to feel welcome, and any of our additional questions were answered. (We talked with a couple of vets other than Dr. Tenwolde, and they were equally helpful and gracious.) They also kept our local vet informed about Piper's condition and prognosis,
    Piper returned twice to VSG-ERC during the two weeks following her initial hospitalization, once because her platelet count was again falling (despite the heavy-duty meds she was on) and once for a middle-of-the-night emergency. ALL of the staff at VSG-ERC were compassionate, helpful, skilled, and knowledgeable. In the end, they weren't able to save Piper and, at barely 7 years old, she succumbed.
    During the entire time Piper was under VSG-ERC's care, we never regretted taking her there or putting her care in the hands of the very caring specialists. I especially want to thank and honor three people: Susie, who called us several times just to let us know that the vets were tied up and couldn't call at the expected time and who made a point of talking to us when we were at VSG, and the two vets who fought so hard to save Piper: Dr. Alexis Smith and Dr. Christina Bradbury. Dr. Smith called us several times with updates on Piper's condition, and she was unfailingly generous with her time and kind. Some of our phone calls probably lasted 15 minutes because I had lots of questions and concerns. She NEVER made me feel rushed.
    I cannot even begin to give Dr. Bradbury the thanks she deserves. Every time we talked on the phone or went to VSG-ERC to visit Piper and talk with Dr. Bradbury, Dr. Bradbury gave us her full attention. She told us honestly from the beginning that Piper's was an uphill battle and that there was so much going on with her that it was hard to know how--or even whether--the various symptoms related to one another. The treatment was thorough and aggressive, and we knew each step along the way what the possible benefits and risks were. She worked hard to save Piper and clearly understood just how much Piper meant to us. We have nothing but admiration and gratitude for her knowledge, her honesty, her compassion for us and for Piper, and her stubborn desire to beat the odds. And we have nothing but admiration and gratitude for the kindness with which she confirmed our realization that it was time to let Piper go.
    Finally, from the beginning, everyone at VSG-ERC gave honest estimates about the costs we were likely to incur. Because we had pet insurance, we felt relieved to be able to give Piper the best care possible. In the end, that pet insurance turned out to be less than adequate (see review on VPI [Veterinary Pet Insurance]), but we believe we have VSG-ERC to thank for a reimbursement higher than the pet insurance company originally paid out. (Several weeks after a very low reimbursement, we received a supplemental reimbursement; we didn't ask for the and quot;completedand quot; claim to be reviewed, and we can only assume that, on their own, VSG-ERC provided more documentation to the insurance company. [We had from the beginning given them permission to release all information to the insurance company.] For that, too, we are very grateful.)
    - Marlene C.
  • D
    VPI Pet Insurance
    If I had written this review six months ago, I probably would have given VPI a B  based on my past experience and what seemed to be about an 80% payout rate. My experience in the past few months, however,has seriously changed my opinion of VPI.
    About 12 years ago, I had an uninsured dog who developed a serious medical condition. After spending about $10,000 to treat her (unsuccessfully), I decided that I should get pet insurance for my subsequent dogs. At that time, VPI was one of the few pet insurance companies in existence, and I enrolled my dogs Sierra and Casey in VPI.  I never hoped to ?come out ahead? by purchasing insurance: doing so would probably mean that my dog had suffered an expensive and likely catastrophic illness.  I did not look at the policy as an investment but rather as a way to manage risk.  I hoped that insurance would provide financial peace of mind in the unhappy event that a serious illness did occur.
    At the age of 12, Casey was diagnosed with cancer; it was too advanced to be very treatable. I made my first VPI claim after he died. As I remember, the claim was for about $1700, and I received about 80% of the costs. A few years later, Sierra was diagnosed with bone cancer, at age 13. The affected limb was amputated, and she was treated with chemotherapy. She died about one year after the diagnosis. I think the claim?my second with VPI?was in the $2000-$3000 range, and again I got about 80% of the costs from VPI.
    When VPI began offering a Major Medical policy, I switched my dogs to that, with a $1000 deductible. As my claim history suggests, I have made few claims?the two I had made were for end-of-life major medical issues. I was hoping that the Major Medical plan would do what I wanted?protect me against major medical costs over $5000, providing me with the ?safety net? that VPI advertises with the policy.
    In April of 2012, my dog Piper (6 years old) exhibited some behavioral changes, particularly a fear of the backyard. My vet did a workup and discovered that her platelet count was low; some of the urinary values were also not in the normal range. Platelet counts do normally vary somewhat (platelets aid in clotting), but my vet wanted to monitor the count. When the platelet count fell below 10,000 (low normal is around 180,000), my vet told me to rush Piper to the emergency vet hospital; such a low platelet count could lead to Piper?s spontaneously bleeding to death.
    Piper was admitted to the hospital, with a tentative diagnosis of an autoimmune disease that destroys the platelets. Over the next month, her condition worsened?and got more complicated. She didn?t respond much to treatment (which involves suppressing the immune system), and the array of symptoms increased, including liver, vascular, and neurological problems. Autoimmune diseases aren?t well understood, and it wasn?t clear what might be any underlying cause of the destruction of the platelets (and now red blood cells, too) and other symptoms. Was the disease tick-borne? Was it caused by a parasite? By a hidden cancer, perhaps a tumor in the heart or brain? Were blood clots forming and being thrown off? Was there internal bleeding? Was there internal infection? Were the drugs themselves causing reactions? As you can imagine, the situation was very confused and dire, leading to expensive drugs, diagnostic tests, and treatments. Unfortunately, despite all that was done, Piper was unable to survive the onslaught of symptoms.
    At the end of two months, the bill was $11,000. I submitted the claim to VPI?my third claim (one each for three different dogs under three different policies).  After the $1000 deductible, I was hoping for an 80% payout?in other words, approximately $8000. Instead, VPI paid $5659.  VPI lists the primary diagnosis as ?immune mediated or idiopathic thrombocytopenia,? or ITP, though, as I indicated in the claim, the diagnosis was uncertain. By reducing a complicated and confused medical situation to a single primary diagnosis, VPI automatically limited its reimbursement.  For the ITP, VPI considered the submitted expense to be $6066.49 (and the $1000 deductible was applied to it). The amount eligible for reimbursement was $790?in other words, about 15%!  The treatment for some of the various complications was also reimbursed, again often at a low amount. So after the deductible, I received about a 55% return on the claim. The policy has an annual value of $14,000; however, it is difficult, given VPI?s application of its benefit schedule, to see how, no matter what the medical expenses, a consumer would ever come close to that level of reimbursement.
    Some reviews of VPI (on another site) have said that consumers need to look carefully at the VPI policies so that they understand what will be covered. That?s good advice?but not so easy to follow. First of all, a pet owner can?t predict what medical condition his/her pet might face in the future. Even if one did know that, someone without veterinary expertise could hardly determine what would be possible or even likely complications of the condition. And even if one did know that, the consumer isn?t in a position to research all the costs associated with diagnosis and treatment, comparing them to the benefit schedule. Much more useful information would be the percentage of submitted expenses VPI pays?and of course, VPI doesn?t provide that information.
    Given my experience with my claims and my examination of the VPI benefit schedule, I am guessing that the payouts are relatively high for limited medical conditions that a pet will recover from or quickly succumb to (like broken bones or ingestion of a foreign or toxic substance).  I suspect cancer often falls into this category since dogs usually do not exhibit symptoms until the cancer is advanced.  These are the kinds of situations that VPI features on its website. However, complicated medical situations (like Piper?s) or ones that threaten to become chronic are paid at a lower rate. My experience with my dog Ukiah confirms this. He has Cushing?s disease, a chronic disease. My VPI claim of $3653.84 had a payout of $770, a payout of approximately 30% after the $1000 deductible was applied.
    Despite the unhappy outcome and despite the financial impact, I don?t regret for a second that I decided to provide Piper with the best care I could, giving her the best chance possible. I do, however, regret that I chose VPI, and I won't make that mistake again. I recently adopted a two-year dog. Neither she nor future dogs will be insured with VPI.
    - Marlene C.
  • A
    Acorn Veterinary Clinic
    Every appt I've had at Acorn has been handled with the utmost professionalism and kindness.  From the moment I walk through the door to the cleanliness of the exam rooms, the friendly techs and the short wait times for the doctor.  My dogs are in great hands at Acorn and no matter what, they listen. I never feel rushed; the doctors spends as much time as needed to ensure my pets are well cared for and that I feel good about their care as well.  Since I'm not writing about one specific experience, I'm speaking in general terms, but this applies to every appt my pets have had at Acorn.
    - Rachelle C.
  • A
    South Davis Veterinary Center
    They have done pretty much everything. They are our regular vets. There are three vets there, and we are happy with all of them. They communicate very well with their clients. We spend money with them all the time. One of our dogs is very shy, and they are wonderful with him. They are kind and loving people.
    - Marlene C.
  • A
    Davis Pet Nanny
    Robin is the ultimate animal professional. She is reliable, absolutely trustworthy, always available and her passion for her profession is obvious. Recently I was traveling on business and Robin was caring for my elderly, quite ill dog. While away, the dog became gravely ill, and Robin handled the situation perfectly, calmly and with excellent judgment. Robin became my eyes and ears on the ground and facilitated excellent care for the dog while working with the veterinary professionals. If you love your pets and want them to have the very best care while you're away, I 100% endorse the Davis Pet Nanny.
    - Susan G.
  • A
    South Davis Veterinary Center
    This veterinary hospital is professional and the staff including all of the doctors and technicians are compassionate and extremely knowledgeable. Additionally this hospital offers extended hours, including weekends. They provide the Davis community extraordianary veterinary at a very fair price.
    - Susan G.
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Pet Services in El Macero

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