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House Cleaning reviews in East Palo Alto

  • F
    White Glove Cleaning Service
    White Glove cleaning would not set an appointment date on our first phone call. They told us they would call back. They did not call back and did not pick up two more calls we made to them. They did charge our credit card right away. After seven days we sent a message to cancel the order and disputed the credit card charge.
    - Don D.
  • F
    Golden State Cleaning Systems
    I'm not a happy customer. The cleaning took about 3 hours for a two bedroom mobile home. The second bedroom is very small. The mobile home is about 800 square feet and the home wasn't dirty. I was having an event the next day and I just wanted it cleaned. At first, the price was going to be $135. When the cleaner spoke to the owner it was $250, I agreed to pay it because I need some additional work done. The owner claims I gave him the wrong information when I gave him the job. The cleaner said she wouldn't do the dishes but I was willing to pay extra. I am disabled and it's hard for me to stand and do the dishes. I also asked to have under the bathroom sink cleaned, I had already moved out the things under it. In the bedroom, she made the bed. The in the second bedroom, it just needed vacuuming and dusting. For the living room, she cleaned the floor. I insisted she use my cleaner but she wanted to use the Murphy oil- the floor still looks kind of dirty. So does the Silverware. I called and exampled this to the owner but he was very rude. The was arguing with me about what I told him, claiming that he had his notes. I liked the cleaner as a person, but not the experience. For the appointment, he managed to work me in and had the cleaner in the next day.
    - Mary k.
  • A
    White Glove Cleaning Service
    Very well. We've used White Glove several times over the past few years. We clean our own home most of the time, but as we have aged, we call in reinforcements a couple of times a year. Myra, the owner, is always responsive. She has several crews that work for her, and we have been impressed with every crew that has come to our home. The lead person will always be English speaking, and all of the crew members have been hard-working and very professional. I think they're a bit on the expensive side (I think we paid $40 per crew member per hour last time), but they're worth it. One suggestion: If you have a maximum amount you're willing to pay, you need to say that up front, or state the maximum # of hours you're willing to contract for. Note: Some crews have 2 people, some 3, so you need to factor that into your calculations.
    - John J.
  • A
    Lady Maidz
    I have been using Lady Maidz for several months now and am very impressed with their work. They are totally consistent and dependable, and the cost is reasonable for this area. I have the biweekly cleaning and it is totally worth it and allows me to not use my entire weekend keeping up with the housework.
    - Karen S.
  • A
    Atticare SF
    Please see above.  Atticare SF Team met and exceeded, in most cases, my expectations.  They were very flexible about doing what needed to  be done and proudly showing what they had done.  They did excellent work.


    - Peter G.
  • F
    Personal Castles
    I selected this special offer to reward long term tenants with a free house cleaning. The tenants arranged the appointment and reported back that the crew did a great job.
    Since they did such a good job, my tenants elected to contract Personal Castles again for additional work. Unfortunately, the tenants arranged a time when they were not home, and left a key. Upon returning home, the tenants found jewellery, cash, and a birth certificate were missing.
    Although I don't condone letting anyone work inside a home unsupervised, this incident is a reminder to be watchful.
    Personal Castles accepted no responsibility.
    - TW M.
  • A
    White Glove Cleaning Service
    We hired White Glove starting about 2 years ago when we moved to Palo Alto.   They have been coming every 2 weeks to do heavy cleaning.   The price is very  reasonable, and we like the folks on the team.  The quality of their work is consistently good and we trust them in our home.  
    The team has been overall very reliable and conscientious.     Communication is good.
    We have a Pergo floor that requires special treatment as it is sensitive to water.  They have been careful about handling it the way we instructed them.  Our two sons' bedrooms provides them with another challenge.    Some weekends we have them put their things away before White Glove comes Monday morning, but when the weekend gets super busy with sports, the clutter gets very heavy in the boys' rooms.  White Glove manages it very well and without complaint.   The rooms look great when they are done.
    One time we had a mix-up on scheduling but we know it was due to a very understandable communication mix-up for which we take responsibility.    It was resolved very nicely. 
    There was also one issue I raised with Mara - sometimes the team did not clean the kitchen as thoroughly as I wanted.  They loaded the dishwasher with dirty dishes, but did not run it and so I came home some weeks to a kitchen with dirty dishes.  Although not the best for energy efficiency, coming home to a completely clean kitchen every 2 weeks - all dishes clean and put away - is a priority for me.   Because I am not home when the team is there - I am at work -  I called White Glove's owner, Mara, and talked with her.   I asked that the crew either run the dishwasher every time, or wash a few dishes by hand.   After my discussion with Mara, it happens perfectly just the way I like.
    Well done, White Glove.  I would recommend this business.
    - LISA B.
  • A
    Carlos Perez Cleaning Services
    Although they arrived about 15 minutes late, I was not concerned about the delay.  I gave Carlos and the lady he worked with the priority list.  They came with their own equipment and went straight to work.  When I came home I was very satisfied with the completed work.  They were able to accomplish it all in the 2 hours allotted with 2 people working.  The window sills were very dirty and they did a very detailed job of cleaning them.  I was a happy camper and would have Carlos come again.
    - Joy R.
  • A
    ProStar
    Victor was extremely professional, pleasant and responsive to calls and any questions I had.  When he and his partner were done he wanted to have me do a walk-through of his work.  If I saw a smudge or other problem he immediately cleaned it.  The entire time he was very friendly and willing to please the customer in a genuine manner.
    - Joy R.
  • A
    White Glove Cleaning Service
    I was very pleased with their work..  they arrived when they said they would and worked hard from the moment they arrived until the two hours were up.  I was most impressed that they looked around for what needed cleaning and tackled what needed to be done.  Their prices are a little high, although they certainly deserve the money for the work they did.
    - NAOMI S.
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Home Cleaning Services in East Palo Alto

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