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Recent Transportation Reviews in Durham

  • A
    lThe cars were gorgeous and stocked for fun with plenty of ice, drinks, and classy glassware.  The drivers (Phil & Mike) were the perfect blend of professional and fun (while always safe) and went out of their way to make our experiences great.  When you add that to the fact that the cost was below competing offers, it made for an overall great experience.  I look forward to the opportunity to use them again.  As for suggestions, the only improvement I would suggest would be a more complete and standardized eMail or online reservation process.  An actual contract copy ahead of time (instead of just email notes back and forth together with phone calls and the actual contract being provided at the time of pick-up) would have made the experience even more relaxing.
    - Tom S.
  • C
    Things started off shaky with the bus driver forgetting to bring his cell phone. Thus he was not able to call ahead and give the groom's family a chance to go out to the road. This caused minor chaos at the pick-up location and a delay in the schedule since the groom's family had to scramble to get out and onto the bus. The rest of the first trip went smoothly and the wedding party and family arrived to the wedding venue without incident. Upon driving back to pick up the remainder of the wedding guests, the bus broke down (a coolant hose busted and poured coolant on the ground in the hotel parking lot in front of all the guests). While vehicles break down, it certainly brings to question what else might be worn out on the buses Busman Holiday Tours uses. Preventative maintenance should catch such things but in this case, obviously it didn't.  The bus breaking down caused all the guests to arrange their own transportation out to the venue. Some talked the hotel into taking them to the venue in their shuttle. Others simply carpooled. This caused some minor chaos at the venue since parking was scarce. It also limited the enjoyment of some of our guests since they had to act as DDs. It also further delayed the wedding ceremony.  The bus driver was later able to call in a replacement bus and join us at the venue.  Now that everyone was at the venue, things went smoothly until the first guests were ready to go back to town. At this time, the bus driver refused to take them back, stating that he was not willing to drive one or two people back at the time. His impression was that he would only take big groups of people back. This was inconsistent with what we had discussed upon making the deal. We had specifically requested a shuttle service for the duration of the party, and we were paying the company per hour regardless of whether they were driving or parked. The groom had to walk away from the party a number of times to talk to the driver and convince him to take the guests where they needed to go. Among other things, this caused the groom to miss his first dance with his wife.  Another source of annoyance was that the bus driver required one of the guests to leave the party and be present to help him back the bus up into the driveway stating that it was too dark for him to be able to back safely into the driveway. While we didn't mind helping him, the annoyance stemmed from the fact that Busman Holiday Tours came out prior to the event and did a site survey to make sure they knew if the bus could get to the venue. During this site survey, the issue of lighting was never brought up. We could have provided lighting at the end of the driveway if we had been told about it ahead of time. To help you picture the scene, it's a 1/4 mi long driveway and the bus would simply drop off/pick up people at the end of the driveway and then back into the driveway to get out of the roadway. As you can imagine, forcing guests to leave the party to walk the 1/4 mi to the end of the driveway to help the bus driver gets old quick. If Busman Holiday Tours was truly service oriented, they would have anticipated this issue and they could have asked us to provide lighting or bring a helper to help the driver back up his rig.  A few days after the party, we contacted Busman Holiday Tours to discuss the issues we'd encountered and see if we could get some type of compensation for our troubles. Busman Holiday Tours was unwilling to work with us at all. They felt that they had done nothing wrong. We would have been willing to overlook most/all of the issues above if Busman Holiday Tours had admitted some guilt and made any kind of gesture to show us that. This is not about the money...they could have refunded us $50 and we would have been's about the principle that we got subpar service for our perfectly good cash.  In conclusion, if you're looking for reliable transportation with professional staff and a customer service oriented attitude, Bussman Holiday Tours is not for you. They'll gladly take your money but if something goes wrong, don't expect them to go above and beyond or give you any compensation for your trouble.
    - Florin M.
  • D
    Jeff is a fast talker and always says they can handle whatever you have. Shop did apparently good work but price was nowhere near what the estimate was. Went in for an alignment on a class A 32 footer. Get a call that the king pins are bad. It only has 15,000 miles on it, normal highway driving. I'm no mechanic so I said OK, fix it. If it hadn't bend for Good Sam extended protection, I'd have paid $1200 plus for the repair. I guess king pins could go out in 15,000 miles. Asked if they could check out my Banks Power-Pac installation, see if it was working properly and check the engine chip to see if it was the latest and best for the engine and for fuel economy. Jeff assured me they could do that and had all the equipment needed. I asked him specifically if they could read the engine chip and he assured me "Oh yea, no problem". Well they couldn't, he didn't. They never did check the engine chip and their only "tester" for the Banks trans-command was to disconnect mine and temporarily hook up one from a Banks kit they had in stock. Their test was a "road check" and they said "well it didn't shift different with the one from the kit." So in reality I have no idea if it's working correctly.
    - Michael M.
  • D
    The travel agency-I had a ticket and I was physically unable to use it-the agent said I could get my money back for the ticket if I could provide a medical note proving my inability to travel.  She then said No, they would not refund my money.  I'm assuming that she would not receive commission if I got a refund.  She didn't seem to push it enough or even ask strongly for the refund from the airlines.  I have had issues with the front desk when it came to questions about my early payment on my bill, and how to pay, etc. I've had to have someone come out and fix a MAP machine when I tried to use it in the past. Auto Insurance- My truck was hit, not major, but it was the other vehicles fault.  It was handled by someone out of Colorado Springs by phone.  The other vehicles insurance company was not going to pay, and the agent would call me after hours and she always sounded overwhelmed.  I was then told that my claim time period had ended and that I was unable to collect because the time had expired.  I just felt that they were uninterested. I'd rather deal with a local agent. My house insurance is coming due, and I am going with a new company.
    - Virginia M.
  • F
    Simple re-coating of the roof turned into a lengthy fiasco ending up with Jeff's crew leaving our RV's roof seams open and exposed to rain water which poured through the interior of the walls.  Jeff blatantly lied about his responsibility, and tried to cover up the destruction.  He had my vehicle at his shop for over a month,  I felt forced to pay for the "repair" to be able to just get my vehicle out of there before more damage occurred. I feel fortunate that I got my vehicle out of there before his crew did more damage and before Jeff could increase the ransom.  STAY AWAY FROM THIS BUSINESS!
    - Kom D.
  • F
    California Trailer & Rv Sales
    We were told it was sold 6/13/15, we got the check for $5000 6/15/15, it was post dated 6/22/15, not only the wrong amount, but post dated? Phone calls went back and forth with them still denying what they told us, we were told they would send the $299.00 they owed us, which has still not arrived. Around 6/24/15 we got a call from "Jack" telling us we could have the motor home back. He said the people who bought it decided they didn't want it, but they had it in their possession for over a weeks time. We were uncomfortable taking it back not knowing what they may have done to it, we still wanted the money owed, but they refused and said they would be the owners then, said they would send the $299, but we have not received it. It is clear in the contract that we should get that back so on 7/6/15 we filed a dispute with our online Banking center. These people, including the owner "Carla", are liars, and thieves, they stole from us and I'm sure collected a tidy sum from the people who changed their minds and brought back the motor home. Yes, we should have had them write what was verbally said to clarify the contract, that was our stupidity, but the public needs to know how dishonest this establishment is so someone else is not taken advantage of. Thank you.
    - Jean J.
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Transportation Services in Durham

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