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Carpet Cleaning reviews in Diamond Bar

  • F
    Hit the Spot Carpet Cleaning
    It went very poorly! When the cleaning company arrived he looked at the carpet and said it was too dirty and he couldn't clean it. (We knew the carpets were dirty but wanted them cleaned until they could be replaced in a year or so.) Instead we were left hanging. Our furniture was arriving the following day so we had to drop everything and go to the store to rent our own carpet cleaning machine and take the time to clean the carpets ourselves. Now I've had to contact Angie's List for a refund.
    - Jim H.
  • A
    Quality Carpet Cleaning Inc
    It whet very good. Clean front room, bedroom, hallway and small dining room carpet.. The job was done in a timely manner..
    Dry time half a day, No slushy wet carpet. Very pleased.. The two gentlemen very polite..
    - Alvin A.
  • B
    Quick-Tek Floor Cleaning Specialists
    Overall, the service was good but they could have done a little better job of cleaning up. They nicked a couple of things on my baseboards in the hallway. We also have hardwood floors and I had to go and clean them after they left. They did a nice job with the marble and the carpets. I'm not sure that they knew how to clean marble floor as good as they said they did. The work was good, it was just the clean-up.
    - Richard E.
  • D
    Dirt Busters, Inc.
    The two person crew arrived on time and appeared very professional.  I instructed them specifically to clean each cabinet inside out and make sure wipe clean the travertine floors.  The mistake I made was leaving them alone in the house for 4 hours without supervising them.  When I did the walk through with them 4 hours later, everything appeared to be clean.  Only later in the day when I inspected closely did i see the cabinets remained dusty.  When my socks turned dirty, I realized the floors were not cleaned thoroughly.  When I wiped the floors that afternoon, it's as if they only casually vacuumed the floor without truly wiping it with any cleaning solution or water.  
    Overall I was disappointed at their service.  I should have stayed the entire 4 hours and look over their shoulder, but do I really have to do that when I hired professionals?
    - Daniel Y.
  • A
    Quality Carpet Cleaning Inc
    They were easy to contact for change of time or day.  They arrived by scheduled time, were easy to work with - very profession. Actually, they were not sure that they could get the rug as clean as I expected, as it was white and in a high traffic area, but they exceeded by expectations.  I was pleased they they did not over promise.  I would definitely use them in the future
    - Camilla C.
  • A
    I scheduled having my carpets cleaned before the holidays.  Then I had second thoughts as there would be 6 small children in the house.  I postponed the cleaning until January and Upland Steam was very accomodating regarding the change.  
    Last time I had my carpets cleaned, by a different provider,  I was not pleased wtih the results.  So - I didn't get the carpets cleaned again for years and they were really soiled.  I didn't expect Upland Steam to be able to get many of the stains out - but they did!  They worked h****** some of the most heavily soiled areas and the result is that the carpets look really nice and clean again.  I should have had them cleaned years ago!  Manny and Loius arrived on time, worked hard, were pleasant, and did a great job.
    The carpets did take quite a while to dry but we were lucky, the weather was good and, with fans and the doors open, they dried by the following day.
    We will definitely go with Upland Steam when we need this service again.
    - Peter A.
  • A
    Manny and Luis arrived 15 minutes early.  They were extremely nice.  They waited for me to get my cats and dog settled and then walked through the house looking at what needed to be done.  I told them about the more difficult areas where the pets had left stains.  They did tell me that the worn traffic areas might not come out as good as the other areas, and I understood that was probably what would happen.  They asked me questions about what I wanted done.  Manny worked on the carpeting while Luis worked on the couch.  They both worked very hard and did a great job.  They acted professionally in every way.  They had me check their work when they were about halfway done to see if it was meeting with my approval and then again when they completed the work.  They gave me a brochure that told me how to take care of my carpet.  I had questions about how long I needed to wait to let the carpet dry and they patiently answered all of my questions.  I am very satisfied with this company.
    - Ruth B.
  • A
    Valley Carpet Cleaning
    There were a few mixups with the date.  First, the company came on the wrong date.  Then I had to cancel the set date because of an emergency and rescheduled.  However, they did not have me on the rescheduled day when it arrived.  Nevertheless, they went out of their way to get out to my home that day, just later.  I appreciated their responsiveness in understanding that I needed it done that day, as I had already moved some furniture and items out of the way.
    The workers were excellent.  They worked hard, got the job done in a timely manner, and were extremely pleasant and easy to work with.  They were totally professional in their work and in their behavior.
    This is the second time I have bought the "Big Deal" with this company and both experiences have been very good.
    - Ruth B.
  • A
    Universal Carpet Cleaning

    We discovered a bad leak because water was pooling outside of our house by the bathroom and the wood floor was wet and falling apart.  We hired Chris, who started to work on it the very next day.  He found the pinhole leak by opening the outside wall.  He repaired the leak and then repaired the hole in the wall back to its finish condition.
    He then had to remove all of the warped and destroyed flooring.  He located new flooring (which took several trips to find) and then installed it to fit in with our existing flooring throughout the rest of the downstairs of our home.  He also had to remove the toilet to do this and then reinstall the toilet afterward.
    Chris did an outstanding job!  The work was flawless.  Not only did he perform all the required work but he even went beyond what was expected by removing the baseboards, removing old glue and nails, and then reinstalling them after he also cleaned them.  I was truly impressed by the extra effort.
    I never thought he could match the wood, but you can't even tell the difference.  It looks great.
    We had used Chris in the past for some other smaller jobs:  he installed security lighting for us, built bedroom cabinetry, and cleaned carpets and tile.  We were always very satisfied with his work.

    - Ruth B.
  • A
    Universal Carpet Cleaning
    Chris did a fantastic job.  He moved furniture (which many other carpet cleaners won't do) where necessary.  He made sure that everything dried properly.  My kitchen tile came out beautiful.  I never knew it could be so clean!  Also, where he repaired the carpet around the doors, it is not even possible to see that it has been patched.  I am very pleased and will use him again for this.
    - Ruth B.
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Carpet Cleaners in Diamond Bar

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