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Plumber reviews in Cupertino

Real People ~ Real Reviews ~ Real Results

  • They could not give an estimate over the phone. Original appointment scheduled between 11AM-1PM, Called in the morning to reschedule to 3PM. Called again to reschedule to 5PM. Constant rescheduling caused us to reschedule other appointments which was a major inconvenience. Work came down to replacing the garbage disposal. Cost was $869. This was extremely expensive for the work done but my wife had already accepted the work so we had it completed. After the work was done, I never got an invoice. My credit card was charged. Constant requests for an invoice were never responded. I had to call the office to finally get an invoice. I would not use Dependable Rooter again. They were not dependable and very expensive.
    - Patricia B.
  • Freddy was excellent to deal with. Professional, proud of his workmanship, and strives to satisfy the customer. His estimate was actually less than I had from other plumbers but I was most impressed with was the quality of his work. He at first planned to replace the line using the trench-less technique but after finding the soil soft from the rains, decided to do minimum digging and punching through a hard copper line. He also placed a sleeve on the copper pipe to protect it from corrosion and extend the use life. His crew was great and protected our foliage from damage. He installed it up to code with a 6 ft grounding rod. An estimate from another plumber told me I had to get an electrician to install the ground. It passed city inspection first round and after he filled in the trench and completed the cleanup our front yard and foliage looked just as good as before the job. I do a lot of my own home repair but I could not have done a better job. Highly recommend you call him for an estimate.
    - STAN F.
  • Freedom Underground did an excellent/quaility job in replacing our broken main water line. The did a minimum job of disturbing our landscaping and when they finished there was no sign that anything was disturbed. The crew was professional and courteous.
    - STAN F.
  • Mike Counsil Plumbing is a well-run company. They sent Victoria out the day after we called. She gave us two estimates for two options, described what she needed to do, went to get a part she needed, came back, worked diligently, and had everything done in a few hours. She walked us through the contract we signed and left us with materials including a monthly service option we could purchase. Victoria was really pleasant and the job looks great. We had hired another firm to replace out water heater and they mislead us, overcharged us, and did a sloppy job that didn't pass inspection. We hired Mike Counsil to fix it. Victoria pointed out problems that I hadn't noticed and fixed them.
    - BOB Z.
  • They said there was nothing wrong with the valve and it just needed tightening. They said the work was so small, he would not charge me. They must be doing something right if their representatives have such a positive attitude. I don't expect them to always waive charges. However, they will be the first company for me to call if I have any problem in the future.
    - Shirish N.
  • John called GE water heater service number. Trouble shooting with GE. Determined Flammable Vapor Sensing part bad. Could mail order from GE or find part in San Jose. John gave me phone numbers of two Reem Suppliers. Called and one had part. I purchased part and installed myself. Ken
    - Kenneth K.
  • Sean and his team were very professional, patient in answering all our questions, helpful, and did a good job. My situation was a little bit complicated and Sean got Andrew, the owner, involved. Andrew was very responsive, patient, and helpful as well. It did take some time, but it in the end, Dependable Rooter and Plumbing was dependable. Everyone, from the office staff, to the plumbers, to the owner, are unique in their focus on customer service and wanting to get the job done well. It seems this type of customer service is harder to come by nowadays. Thank you!
    - Hemal P.
  • Bid proposal listed two different tankless models as well as a tank water heater option, and estimator gave good explanations for all selections. Estimator came back and did the installation, and did what he said he was going to do. Installation was uneventful (no suprises - but pretty simple to start with). Added quarter turn shutoff valve (extra charge) that I requested. Provided simple and clear instructions on using a tankless heater. Had to return several days later to take the old heater away, since did not fit in truck. Installation took less time than estimated. BWH was recommended by neighbor who was very pleased with the product and installation (more than 2 years ago). Home Depot bid was nearly double the price. Would recommend BWH because of value, no problem installation, excellent product recommendation. Will review BWH in one year when they are scheduled to come out to do the first maintenance flushing.
    - Robert M.
  • We had problems with our drain that required a lot of diagnosis and 4 hours worth work. Throughout the experience, the Crown Plumbing technician (Mike) was courteous and professsional, and solved the problem. Great work! Recommended and would definitely use this company again.
    - Khanh N.
  • Eduardo came out and tried the drain and it seemed to be working fine! He talked me through all the possibilities of a potential need to clear drain from roof, replace p-trap and or additional piping, etc. Spent a fair amount of time with me and went out to the main sewer line to observe the amount of water flow while I was inside running water down the laundry drain. He said everything seemed to be fine and nothing needed to be replaced. $0!! This is the kind of plumbing service you are really happy to have found and I wouldn't hesitate to call them again.
    - BETH H.
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Plumbers in Cupertino

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