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Interior Design reviews in Cupertino

  • F
    SOD Builders
    *Service:* ��� SOD Builders promised access to their online database giving us full access to their to-do list, upcoming events, and current schedule, but never entered any data regarding our project into that system, despite several requests from us. Sometimes weeks or even months would go by with no one showing up to work. Rarely did we know who was coming, when, or to do what and people often came when we did not expect them, or did not come when SOD said they would. ��� We had to generate our project���s to-do list --Shouldn���t that have been the job of the foreman, who stopped coming about halfway through the project? *Workmen:* ��� The workmen were hard working men who were certainly used to working cooperatively with each other and following the instructions of their foreman. ��� The foreman was really nice and at first he was here much of the time, but as time went on, fewer men came each day and the foreman came by less and less often. We never saw him again after Christmas (2014). ��� The men were polite and diligent and we liked them all, however with the foreman no longer coming, there was no one to keep the standards high or to realize that some things required more time or expertise than the men on site had. ��� In the days immediately before Christmas, there was a big push to ���finish the job��� and a few more men came. All the workmen hustled to complete what they could and did nice things like cleaning up remaining piles of trash, etc. so the place would look better for the holidays. ��� After the holidays, however, SOD seemed to think the project had been completed, and no one showed for over 3 weeks. Finally SOD called for a final inspection, which fortunately did not pass because the job was in no way complete. ��� Someone was immediately sent out and hastily tried to complete the unfinished work. The work done that day was unbelievably subpar! We did not appreciate needing to be gatekeepers for workmanship. ��� Working more closely with a recently hired office staff person named Allen and the site supervisor Efren, we were able to get SOD workmen back to work on our project. They were both extremely helpful. Daniel, a general manager, stopped by at one point and got some more things going and later Mario, Efren���s boss got some SOD workmen with needed expertise in specific areas to deal with some other problems as well. We would ask these members of the oversight staff if they thought something was SOD quality work. They agreed that it was not and they would get someone to fix it. *Major problems that had to be addressed:* Roof ��� The designer indicated that the roof of the sun room would be tucked under that of the existing house, but because the new roof wouldn���t fit under the existing roof, they cut off the house roof overhang. They also opened up large areas of the existing attic so that metal straps could be put in place to anchor the new room. This damaged our new roof and most likely its warranty as well. ��� The roof repairs were sloppy, and in places patches were sealed over patches with lots of caulking and rubber cement, but a leak occurred during the next rainstorm. Eventually roofing over the entire disturbed area had to be removed, a new a waterproof barrier had to be installed and the shingles had to be more properly aligned. SOD hired out some of this work. These workmen even extended the water barrier along the edges where the main roof adjoins the new roof because they felt that the water barrier in that area was too narrow and might not withstand the abuse of heavy rainstorms. The roof repairs are now leak proof, and the shingles are more properly aligned. ��� At the time of the first ���final inspection���, an overhang of the original roof still had a gaping hole in it that was about 4x8 inches! We had to ask several times to get that repaired, and the first 2 times it looked like someone with no building skills had simply filled it with old dirty chunks of wood full of old nail holes. Finally it was professionally repaired. Gutters ��� Gutters cut off during construction needed to be extended and capped on their ends afterward. To fix the problem, chunks of old removed gutter sections were then overlapped and attached by one screw to the remaining gutters to close the gaps. Not only were the junctions left unsealed, but the outside ends were wide open. Again the SOD had to hire an outside company to come in and deal with these issues and installation of gutters, downspouts, etc. for the new room. They did a splendid job. *Floor* ��� We got none of the promised advice regarding tile selection. ��� Tiled floor was neither level nor flat, being over and inch higher in the middle than in the corners. SOD had to remove all the tiles, level the concrete slab, install new tiles and touched up the newly painted walls that were damaged in the process. *Doors and windows* ��� Because SOD waited until completion of the interior and exterior (stucco) walls before addressing the issue that the French doors would not close properly, they had to tear into the wall above the doors when the door company was called into ���fix the doors���. That company said not enough head room had been allowed above the doors. Not only that, but the hinges were bent by the workmen who had forced the doors shut during a storm. ��� SOD forgot to order the family room window even though we mentioned it several times. It came and was installed, but it is slightly smaller in height than the window on the adjacent wall and was not given a window sill. When I asked about it having a window sill, the foreman said he didn���t know where to get one. We never were able to get a window sill, so one window has one and the one nearby does not! It only needed a board with a rounded off edge. *Workmanship* ��� Where was the SOD oversight needed to prevent the countless problems that became evident before completion of our project? ��� Why were we expected to provide all the oversight? Only the things that we noticed were ���bad��� were addressed. ��� Despite the problems we ran into, the company did want to maintain decent standards and did not try to take advantage of us financially. ��� There were major problems with communication at all levels above the workmen and between all levels of the company. We would be told that someone was coming out to do something and no one would come, or that no one could come on a certain day and then someone would show up on that day. Even Oren, the owner, would schedule to come out and not show up sometimes without even a ���heads up��� ��� Allen and Efren persisted and work commenced. At one point, after realizing that the floor was going to have to be redone, the original work crew and foreman were taken off this job. Mario, Efren���s boss, was then given the task of selecting key SOD workers to repair or fix mistakes that had been made. Praise ��� SOD did live up to its word regarding most of what was to be built even when it was not in writing but had been discussed and agreed upon before the contract was written. ��� SOD never asked for more money other than for upgrades that we initiated. ��� SOD also did for us without charge, a number of extra minor things. We were very grateful for these little extras. ��� SOD also repaired anything that was damaged as a result of the project. ��� Whenever we pointed out that work seemed to be of lower quality than we would have expected from SOD, that problem was appropriately fixed without excuses. ��� Oren and Allen each came out to discuss with us all the problems that had occurred with our project, supposedly so that they could improve their business. They acted like they cared and wanted to improve their service, but��������������������������� Remaining Problems as of May 2017 ��� Many cracks have developed in the interior walls. Oren had told us to wait until Spring to give the room time to finish settling and cracking and that he would send one of his most talented people out to fix them. He also said that, at that time, he would have someone remove the tar drippings (which had resulted from the botched roof job) off the new patio. In the meantime the surface of the patio has cracked down the middle. We called in the Spring (2016) and Adi was sent out to inspect the problems, but said it would not be possible to get them repaired before we left for the summer. She took pictures and said we would be given top priority for getting the repairs made when we returned in the fall. It is now May 2017 and even after more than a dozen email contacts with SOD, no one has been scheduled to come out to fix these issues, even though we have given them our availability schedule several times at their request. We would not hire SOD Builders again or recommend them to anyone.
    - Hal V.
  • D
    Homemade Design
    Finally, the provider was decent, courteous and professional - however my needs were not met and my learning was that this way of decorating does not work for me as I am someone with high expectations.
    - Sunil M.
  • A
    Janice McCabe Interior Design
    - Celia L.
  • A
    I am very pleased with her design aesthetics, service, and billing.
    - BRIAN C.
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Interior Designers in Cupertino

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