partial foundation retrofit
After all the A ratings for this company, here is what we experienced: They mislead us on what actually needed to be done per LADBS standard and put in twice the amount of braces on the foundation than needed. Why? Because they had to stretch the timeline to justify the exaggerated price! I found that out while talking to the inspector…Even with bolting more braces than needed, and leaving early in the afternoons, the workers still had a lot of downtime (and no supervision). So it turns out we paid way too much. Also, they attached shear panels to rotten wood in a hard to access area. I had asked specifically for this particular area to be addressed, and Zach had emailed me that “If this was at a perimeter wall where the retrofitting was being done, absolutely. Any areas we are putting plywood on would be addressed”. They didn’t do it. There were a couple of small and related requests I asked for and that I was assured would be no problem, but they didn’t do them, even though they had plenty of time. There are many things more I could go on here with, but instead I will say this: This company comes in neat and clean and friendly, and while they didn’t honor any verbal or email agreements ultimately, they asked us for favors that we in turn have granted them (and that have resulted in damage to our facade and plants and an ensuing fix, that we had to take it into our own hands, to be safe). They are really good at crafting contracts that are in their favor only, while telling you that specifics you are asking for are part of the scope or requirement of the work anyway. But turns out they are not. To craft a contract with Anchorstrong, one has to be an expert in retrofitting code, otherwise: tough luck! No Give And Take here. PS I have not gotten a response from Anchorstrong after addressing all this in an email to them two weeks ago. But lets see if a ‘refute’ comes in, here at Angie’s List…
Service Provider Response
Thank you for sharing your experience. Here at Anchorstrong, our goal is to provide A+ customer service and constantly grow to become better at providing our customers with a positive and seamless construction experience. Upon reviewing your file, the work completed at your property in April passed final inspection and was approved as complete with the city of [Redacted]. The city inspector did make remarks, stating that things were done above and beyond what would be required by the city. We always like to go a bit above and beyond what is required instead of doing the bare minimum. In regards to additional work outside of our contract, while we always like to throw in some free and extra items of work where we can, unfortunately some additional items of work must be written as a change order which would need to be agreed upon by both the contractor and customer. We apologize for any misunderstanding in regards to additional work outside of the contract being performed. We would be happy to accommodate you to make up for any distress this has caused you. Our team has emailed you personally to offer you a discounted rate on any additional items you would like done. In regards to termite remediation, we recommend reaching out to a termite company for counsel. We would also be happy to offer you a discounted rate on any additional replacement of wood members in your home that the termite companies recommend.
