My KitchenAid refrigerator was leaking puddles of water from the back, so I called Mr. Crowder.
Mr. Crowder responded right away and set up an appointment to check out the situation. I called on a Tuesday and he came right out the next day. He was really nice, straightforward, and told me the appliance couldn't be fixed- basically he found all the coils on the back were rusted from all the leaking and the plastic cup back there that catches any leaks had a hole in it and that cup part can't be removed. He even showed, explained all the parts on the back of the fridge, and had me touch the parts to check. The rust indicated that this has been going on for a while and the heat evaporation coils in the back weren't doing their job if the water was overflowing the little catch cup. He was honest and said I needed a new refrigerator. I trusted him and he's been in the business for a long time. I paid the normal diagnosis fee for him coming out. Affordable, fast, reliable. Would use again for other appliance needs. Thanks! Now I feel like I won't be scammed by other companies that insist on repairs. I also wanted to advise other Angie's List users to STAY AWAY from Universal Appliance Repair in Panorama City, CA. I couldn't find them listed on Angie's List, so I couldn't review them officially through the site. Their customer service was horrible on the phone and setting up the appt online was an unresponsive nightmare. When I called them directly to confirm the appt time, they said oh we don't get the messages from our website. I said, you need to fix this because people think they can set up repair appointments online and they take time off from work to be at home so a repairman can come to the house. The lady said, sorry, there's nothing I can do. Real smug, and very, "not her problem" type of attitude. Horrible. So...Go with CROWDER and you will not regret it!