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Flooring reviews in Cottonwood

  • A
    OLD WORLD WORKMANSHIP. We commend West Wood Floors for it's old world workmanship in installing replacement wood floors in our home. We had a water damage loss last year which resulted in total destruction of our kitchen and dining room floors. We remembered that West Wood Floors had installed the wood floors originally over 20 years ago. They remembered us also and replaced the hickory floors with similar wood. Such OLD WORLD WORKMANSHIP deserves high reward. Robert and Louise Wilkinson, Cottonwood, CA.
    - Robert L W.
  • A
    It was a real pleasure to work with this company, even while they totally ripped my kitchen to pieces.  One of the things that turned out to be really important, was that the project manager planned things correctly.  Each job part was finished in one day and the mess cleaned up by the end of the day.  The kitchen was mostly usable even while the work was in progress.  That was important to them that my family would not be disrupted in our home.  I always knew which crew was coming, when they would be there and what they were going to do.  The project manager always came out within a day or two to check that the work was done right. Any complaints or concerns I had were dealt with immediately.  There was a large error made in the order on the new kitchen cabinet.  They brought out the owner of the cabinet company to talk to me at their cost.  They took the loss and made it right with no arguments or blaming me.  When the newly installed kitchen sink leaked, they brought out the next level of tradesman to fix it right away.  I fact, they were willing to come out on a Sunday because they did not want me to have to put up with a leak.  They hired the best guy in town to install the new tankless water heater because it is tricky and they wanted it done right.  They did not attempt to do things in house that were above their skill level.  They were not cutting corners at every turn. I was warned at the beginning of the bid process that they were not the cheapest contractor in town, but they would do the job right.  They did cost about 15% more than the other bids I got, but they showed up on time, returned their messages promptly and did seamless project management and beautiful work.  The extra cost was for very close supervision of their tradesmen, attention to detail and making sure that the woman of the house was safe from hazards of construction and from visual distress while the work was in progress.  It was worth every dime because I did not have to manage anything for which I am grateful. They also were polite both to me and to each other.  There was no swearing, no smoking and they always said, "Yes mam."  Very professional, but also warm and fun.  I love my new kitchen and bathroom and I love that the mold and rot is gone.  These guys care about their reputation and that translates into excellent service for the customer.  You will not have contractor nightmares with this company.
    - Alysia K.
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Flooring Installers in Cottonwood

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