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Moving reviews in Cotati

Real People ~ Real Reviews ~ Real Results

  • Should be negative stars! Never Use this Company- I made the mistake of hiring these guys to pack and load my shipping truck from across country move. When I opened my container I was shocked and appalled, as were the people I had hired to unload and the horrible mess in front of our eyes. Box tumbled down, broken and scratched items everywhere- it was horrifying. The guys who loaded my belonging did not secure my belongings in any way that was even beginning to be reasonable providing only one tie down at below hip level. At least five times throughout the day I asked if there was any other supplies that were needed or anything else that had to be purchased in order to make sure my things got there in a safe manner. I was continually told no. Blankets I provided were not used to protect pieces of my furniture leading to their scratching. When I contacted the owner Jason with my photos and story he told me his guys didn't have the stuff they needed- ignoring the constant asks I made if they did and what I should go get if they were short. Plus they left plenty of blankets in my apartment saying they were fine and then he had the gall to tell me it was my fault for not providing enough blankets.... Additionally heavy boxes with dishes and other breakable items were placed on top and left go flying throughout the leftover space resulting in broken dishes, glasses and serve wear and boxes that popped open ruining photographs and CDs and DVDs that can no longer be replaced.They loaded so many heavy boxes onto of my wood and steel entertainment unit it sheared the steel wheels off of it. Bending one completely intern ad the other broken off. Prior to them loading I had explained that they could use as much space as needed if it was required to go beyond the 13 ft to protect my things and get them there in good condition, that I had no problem with it. They assured me that that wasn't necessary, clearly it was. Everything in the truck was secured behind two wooden partitions that were locked and had no way of being opened by the shipping company. Any damage that was done was done because it was loaded improperly and not secured or not taken care of when it was loaded. In order for the kind of damage that was done to my things to have been the fault of the shipping company the truck would have had to flip upside down. I understand that moving results usually in one or two small broken items, a few glass items here or there, or heck even a lamp or a mirror I could have understood. But the fact that my things were tumbled down in a pile, that it resulted in major damage to large pieces of my furniture not even including the fact that they placed a plant on my leather couch, that I've been lucky to try andsalvage that leather, their loading was unprofessional and negligent. I was very patient first waiting for Jason the owner to get back for a week when I was told by his mother he was not available since he was at a conference. I was told he would call me the following Monday. I waited until today, Wednesday, and after redefining no call I reached out again, even though he didn't bother to get back to me knowing that I had called and spoken with others and what the situation was. Upon speaking to Jason finally he told me that it was not his fault or his loaders and must be the shipping company. He refused to take any responsibility and said his guys did a good job and that I was lying and had not given them the right materials. Again ignoring the fact that over the course of hours I continually asked the "experts" what was needed and they kept saying nothing. This is going to cost me thousands of dollars and I said I wanted a full refund given the horrible service I received being generous considering that won't begin to cover the costs of replacing everything that was damaged. The only reason I have withheld making it public until now was because I wanted to give the company a chance to do the right thing and I didn't want to damage future business if this just happened to be one off mistake. Jason's reluctance to take responsibility on our phone call and subsequent emails has made it clear that he has no intent of doing the right the thing or owning up to any mistakes by his people. If you don't care about your things and want a terrible experience then by all means hire these people. But if you want to reassured that your things will get there safely and that the "experts" will do a quality job use someone else. I am also posting pictures of the destruction for everyone to see how horrible it was.
    - brenna h.
  • Four men packed and loaded everything in the house into two moving trucks.  The first truck was entirely boxes that were pre-packed by us with a few pieces of furniture.  The second truck was packed with the majority of the furniture, washer, dryer, freezer, garden equipment and the rest of the odds and ends.
    I was excited to find a reference from a peer for a moving company that was local to the area.  Their quote was about 50% less than the big national moving companies.  The movers were pleasant and accepted direction without issue.  They were thorough and efficient.  In 10 hours they packed up approximately 3,000 square feet, drove to the destination, and unpacked the 2 trucks.
    - Donna C.
  • They were very friendly and they were nice guys, but not that talented as movers. I wouldn't use them again. I would not use them to move a piano. The price was high. The broke a piece of furniture and they didn't let us know that it had happened. I think they knew that we were moving stuff into storage not to move it again for some time, so I really only realized that it had been broken maybe six months after when I was ready to move things out of our storage. I also didn't call them back and give them an opportunity at that point to make good on it, but it seemed like it was so long ago. If I had realized it right after the experience, they might have been willing to acknowledged that it happened and deal with me. There is nothing really to deal with them, but unfortunately it leaves me with a bad taste. It is kind of unfortunate, because I also can't say what they would have done had I called them up, because people make mistakes.
    - Deborah J.
  • The movers were very professional and easy to work with. They arrived right on time. They worked quickly but carefully, and did not waste any time, even though we were paying by the hour. Also the owner called us ahead of the actual move date to see if we had any questions and to explain how they calculated the charges. We were very pleased with the job and would use them again.
    - Arlene R.
  • My insurance company paid them.  They were very professional.  They were very prompt and they were extremely quick.  Two guys moved all my furniture, I have some big old antiques and I have some glass, china cabinets, and they wrapped every piece of everything and nothing was broken.  I couldn’t believe the things that they wrapped they even wrapped the stack of magazines, they wrapped everything single thing that was in my living room, individually, breakable or not and they were quick about it.  When they brought it back, they just set the boxes down and you have to unwrap but it was an opportunity to dust everything off, to decide what to throw away and what to keep so, it was a good thing.  They moved it into their storage facility. 
    - Geni P.
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    - Richard A.
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    - Dona ..
  • Wonderful experience. They were very responsive, they gave us some packing supplies, called to see how things were doing, the estimate was within 200 lbs.
    - Skye B.
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Moving Companies in Cotati

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