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Cleaning reviews in Costa Mesa

  • A
    Gilberto was great to work with! He came out to give us a quote soon after I contacted him and we were able to schedule an appointment for the following weekend. He was super flexible on day/time availability which is helpful when trying to clean office carpets without employees present. He also was able to clean a sofa and some pillowcases that were in desperate need. His pricing is extremely reasonable and work was fantastic. Would highly recommend and we WILL be calling him in the future when needed!
    - Rebecca G.
  • A
    The team showed up on time and started work right away. With 2 working inside and 1 outside the made short work of windows and screens. Some screens were a little sticky to remove/ install due to settling, but they handled this no problem. Outside wash with cleaner and de-ionized water... interior vacuumed, then cleaned with spray cleaner . End result spotless windows and screens very clean and almost invisible. Rated them "Excellent" in all categories except communication ( Good) because email communication was usually overnight or next day. This was only improvement area as actual cleaning was great.
    - Croft L.
  • A
    We have been regular customers for about 5 years. They are the best. And Quick! I can't say enough about how wonderful and amazing this cleaning service is. They come with 4 or 5 employees to clean. This is how they get the job done quickly and they are very good at cleaning everything! I wish we could take them with us to where we are moving!
    - Debra A H.
  • B
    Their services were really good. I think we used them for 2 years. The services were really good to start. Over time it just deteriorated and that's the reason we ended up cancelling them. It is very difficult to communicate with them, because you have to communicate through a service, and so if you need to talk to the actual team that is coming to your home. It's just very difficult, because you have to call a service and then you have to wait. Then they have to try to reach the person to call you. So, kinda clumsy.
    - Cheryl I.
  • A
    We don't really have carpet just a lot of area rugs.  Unfortunately, we also have dogs that sometimes have accidents.  They were punctual, professional and very thorough.  The cleaning brought the rugs back to life.  Would highly recommend and use  again.
    - Martha S.
  • A
    Irma the team lead left every part of my house cleaned. She is very detail oriented when it comes to dusting, cleaning, and leaving your house new again. She arrived to our house and began to clean the bedrooms. She then took her time in the restroom and ended lastly leaving our kitchen spotless.
    - Stephany R.
  • C
    Not so good. We purchased a $97 coupon to clean a 2-piece sofa/love seat combination and ended up paying an additional $370. About $100 was for a protectant that was applied which means we actually paid $367 for the cleaning. There was a disclaimer about special fabrics costing more but almost $300 more?? My wife and I elected to have it done because Quality was already there but there are still some small stains on the fabric so I definitely was not completely satisfied.
    - WILLIAM H.
  • A
    We have tried several maid services and have had mixed reviews, but Maid You Can Trust came in and cleaned areas we did not know should be cleaned, and was very thorough and detailed. They are very communicative and concerned with my satisfaction. They remembered problem areas and addressed them the next visit. All in all a fantastic experience and highly recommended! We now use them for our regular cleaning, and Consuelo texts us the night before to remind us and arrives early for every scheduled cleaning. We could not be happier.
    - Robert D.
  • C
    I made the appt with Austin Poel.  However another company actually came and did the job.  He explained that he is contracted with Austin I believe to do some of the Orange Co. work.  They weren't real clear on that.   They were late by an hour but they did call.  They apologized profusely and to their credit, they offered to do the work and not charge me.  I did pay them though. The windows are very clean.  They were not as meticulous as I would have liked.  I caught a couple things while they were still here such as the inside window frames for the bathroom windows.  They missed one window and the sill.  After they left I discovered  the blinds were hung up still dripping water along with some dirt that was still on them.  I had to dry them.    Today I discovered that they bent the  frame of the screen on my kitchen window.  So overall I have to say I'm not very happy.
    - Marilyn G.
  • F
    Absolute Terrible Experience!!!
    First off, I am a business owner so I fully understand the importance of customer service. Paul however set a new low for my worst experience with a business yet. After initailly not performing the agreed upon service of cleaning water-spots off of my Sea-Doos due to ridiculous excuses that included the Sea-Doos being on the wrong side of the street, it being too hot and that he needed shade, all items that should have been discussed as requirements prior to service. I, giving Paul another shot, wanted to provide Paul with the ideal cleaning environment for this second time around. Therefore, I brought the SeaDoos to my business's parking lot, roping off a section near our waterspout that also provided shade. After taking the entire morning to give Paul his necessary working environment, the guy never showed. He never called, he never texted, he didn't even apologize. Just a defensive text after stating my dissapointment in a voicemail. Highly Recommend to Stay Away!!!
    - kenton k.
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Cleaners in Costa Mesa

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