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Transmission Service reviews in Corona

Real People ~ Real Reviews ~ Real Results

  • On July 17, 2015 I took my 92 Toyota Paseo into Corona Transmission to have a lower speedometer cable replaced (normally something I could do but was temporaily disabled and couldn't). I had already replaced my upper cable and speedo-cluster at this point. The upper cable that connects up inside car at speedometer normal cost is around $12.00 and the lower is same price ($11.98 on partsgeek). Jesse was very nice and had my car for a couple days to diagnose and repair. He ended up replacing the lower cable which on the final repair order parts cost $45.00 with add labor at $95.00 the final work order was $140.00 plus $3.60 tax the grand total was $143.60 . At this point I drove it home and it sat mostly. I did notice from a stop to 14mph the speedo would not work till I was above 15mph and it was kind of jumpy at best. I was just happy to have a working speedo again. This is a car I rarely use and maybe put 500 miles on it since I took it in to Corona Transmission when the cable started to rattle and make the mph display very erratic at freeway speeds. So after a call to Jesse on April 11, 2016 he asked me to bring it in and he would waive any labor cost and I would have to pick up the cost of any parts. I took the car in on April 13, 2016 and after a day he called and said I needed a special order (1) piece speedometer cable which would cost me over $150.00. He told me by phone the cable I had was warped and he couldn't get an OEM speedo which wouldn't fix the problem and this special order one for sure would. I told him to go ahead as long as this special part would fix the problem. I did mention to him at that point I have been looking online and on forums about this special cable and none existed nor did any cost nearly that much. He reassured me this was the only one that would fix my car and I had to get this one. I got the call today that the car was finished and I came in to pay and pick up my car. I asked Jesse to please show me the invoice or any paper that showed he had to pay that much for the special order cable to which he replied he would not show me any proof of what he paid. Then he said he didn't have anything anyway to prove it and if he did, it wouldn't be good business practice to show me anyway. Maybe I asked for him to be a little too transparent. Then I asked to for him to show me the cable in the car which can be seen from looking right into the engine compartment, but then he tells me that it is not a special order (1)piece cable but the normal (2)piece cable which is what was already like the one in the car previously. He seemed frustrated with me as I stood there with an invoice of over $160.00. He then asked me what was fair and I just stood there at the counter baffled at what was going on. I just answered his question with "I don't understand why I am paying over $300.00 for a speedometer cable which I know cost under $40.00 at best. He then told his employee to just give me my key and for me to leave his business. Before I left I offered $20.00 to pay for the new lower cable which usually cost $12.00 at any store but he would not take the money. I took my key and left. I'm only writing what happened just an hour ago of my experience with Corona Transmission. The speedometer still has a vibration issue at the display and Jesse even told me over the phone before I came in to pick it up that it would have the same problem from a stop to 10mph. I am thankful he did not charge me for not actually fixing the problem which I already paid over $140.00 but I also know he was trying to get another $160.00 from me and him still knowing I have the same problem as from when I first brought it in.
    - Brian C.
  • I dropped off the car after speaking with Frank on the phone.  He has the experience and certifications I was looking for to ensure a good job the 1st time around and not have to keep taking the car back for problems associated with the removal, rebuild, & reinstall.  He runs a cash operation for the most part but does accept credit cards, not sure which, and requires a 50% deposit prior to working on the vehicle.  At $1200 out the door pricing for a complete rebuild with a 1 year unlimited mileage warranty this cannot be beat and is near half the rate of his nearby competitors, including the shop next door.  I've had no issues with the transmission, it shifts like new, does not leak, there are no new noises from something loose or not tightened properly.  I took the car in just before Christmas and there were 8 vehicles scheduled before mine.  It did take almost 2 weeks to get the car back but I wasn't in a hurry and knowing it's only Frank building the transmissions and a youngster doing the R&R work it was expected plus I was notified prior to approving and starting the work.  All I can say is so far this was a good rebuild at a great price.
    - Ronald S.
  • I will try to keep the emotion out of it.
    1. Met with Joe around noon on 9/3 and was told they could diagnose the check engine light with their scanners and computers.
    2. Dropped car off on Tues. 9/3 just before closing and was told they would scan the car the following morning Wed. and call us to tell us the diagnosis.
    3. Wed. 9/4 no phone call from them, we called about 3:30 pm and were told they drove the car but would scan for the codes on Thur. 9/5.
    4. Thur. 9/5 received a call from Alex that said they didn't have the ability to read all of the codes and would take it to the dealer and call me in a couple hours.
    5. Did not receive a call again so called them again at 3:30 pm. Alex told my wife that he informed me that he would take the vehicle to the dealer Friday morning. I called him back to correct him that he did not tell me that and specifically that he told me he would take it that day and call me that afternoon.
    6. Friday morning they took the car to the dealer to have them diagnose it.
    7. This back and forth of they will call me with no call so I call them continued Friday and part of Saturday. Alex continued to inform me that he would contact the dealer to find out the status and call back. Needless to say the weekend came and went.
    8. Monday 9/9 I drove down there and they still hadn't retrieved my vehicle from the dealer. They supposedly called them and sent a driver to pick up the vehicle.
    9. Tuesday 9/10, was told on the phone by Joe that the dealer wouldn't release the car Monday night but that they were getting it Tuesday morning.
    10. We went to get our car back, Tuesday 9/10 at 4 pm after being told a week before they could diagnose it, which they couldn't. They told my wife when she walked in to get the keys what the codes meant that the Dodge dealer had diagnosed and that to repair the vehicle would be a minimum of $2300, possibly more and would require the remainder of the week. After the horrible customer service and the numerous times I was lied to there was no way I was having them keep the vehicle the rest of the week and pay them that amount to do so.
    The only plus is that they didn't charge me the $115 that the Dodge dealer said it would cost to diagnose the car.
    - Jason K.
  • Besides being competent, Cynthia and all are also so very nice—and will see you through until you are satisfied.
    After the initial transmission replacement, the main seal between the transmission and the engine began leaking oil. They CHEERFULLY removed the entire transmission and fixed the leak at no extra cost to me. I'm not sure if I have ever experienced that kind of service.

    - Julie P.
  • See Above
    - Warren D.
  • You have to be patient because they are always busy, but its worth it. Their guys know what their doing and Joe the owner is a really nice and honest guy
    - dory m.
  • It went just as Ron and I discussed, could not have been better, and will use Performance Auto Care again.
    - Warren D.
    - FRED C.
    - WENDY O.
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Transmission Shops in Corona

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