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  • Over two months later, I get a past due bill from First American claiming I owe $60 for the second visit.  When I explain that the second visit was a result of the first visit and my invoice showed zero due, First American said it didn't matter since  I opened up a "new" claim with them and I had to pay the $60 deductible.  I guess the operative statement here is "new claim," something they chose to do, not me.  First American says that I deal with them, not with the plumber.  I state that the plumber is an agent of First American and I don't owe them anything and that they should get reimbursed from the plumbing company that gave me a bill showing I didn't owe anything!!  
    Yadda yadda yadda; plumbing company says their tech should not have given me a bill for zero and I have to deal with First American.  First American says since I opened a new claim, I have to pay.   Games and doublespeak.  I call it bad business. 
    Since purchasing our house, we have had several problems and of course have used the home warranty plan that was provided to us by the seller.  However, I have checked both on Angies List and the companies First American has provided for service. Most of them have records that we would definitely not hire if we were looking for service independent of the home warranty plan.  I had mentioned that to First American on a prior occasion and they said they don't rely on internet information when hiring their contractors.  That is not true.  First American advertises that it researches its contractors by many methods including internet.  
    If you're buying a new house and the seller will be providing a home warranty plan, do your homework and DON"T let them give you a contract with First American.
    - Kimberly H.
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Home Warranty Companies in Corona Del Mar

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