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Transportation reviews in Concord

  • F
    I have used East Bay Connection for many (more than 15) years and was pretty satisfied with their service. But last night was the straw that broke the camels back -- I will NOT be using or recommending them again. I have used their service to go from Concord to either Oakland or SFO airports many times. This week the pick-up going to SFO was great & unremarkable; pick-up at 3:30 am for a 6:15 flight, there were 4 of us in the van. We made it to the airport with plenty of time and it was a friendly group of passengers. Unfortunately, the trip home was a rip-off. 
    My flight was scheduled to arrive at 10:30 pm. When I made the reservation I was NOT told that they had no shuttle service after 11:45 pm. As a matter of fact, I have NEVER been told that. My flight was delayed in Charlotte due to weather (fog) in SFO. We ended up arriving at midnight. When I arrived & called to tell them I was here, I was informed that the last shuttle had left at 11:45 and I would have to take a "private car." I said "No problem as long as the price is the same." Oh NO -- this is a private car and the price is $120.
    Well, what choice did I have? I had to pay the price. The driver did not speak English well and kept driving over the median bumps between the lanes. Very uncomfortable ride -- bad eyesight? drunk? tired? Don't know but I ended up getting home at 1:30 am.
    I just checked their website and no where does it say anything about there being no shuttle service after 11:45 pm. I just used their website rate chart and now realize that they also overcharged me on the trip TO the airport. According to their website, the total cost should have been $92 for two-way service. I paid $46 (plus tip) going and $120 (plus tip) for my round-trip. What a rip-off!
    I will NOT be using East Bay Connection again and will be telling my friends and co-workers not to use them either.
    - Debra E.
  • A
    THE DESOTO CAB COMPANY SHOULD BE COMMENDED FOR THEIR FLEET OF DRIVERS. EACH WAS COMPASSIONATE AND CARING TOWARD MY MOTHER, EVEN ON THE DAYS THINGS WEREN'T GOING SO WELL. THEY WENT THE EXTRA MILE TO HELP HER IN AND OUT OF THE VEHICLES, SET UP WHEEL CHAIRS, AND TO ENSURE WE WERE SECURELY IN THE OFFICE BUILDINGS PRIOR TO THEIR DEPARTURE. I WOULD HIGHLY RECOMMEND USING THE DESOTO CAB COMPANY FOR TAXI SERVICES.
    - SUSAN S.
  • A
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    - Matt P.
  • A
    I chose them for their convenience and pricing. I will use them again if needed.
    - geety s.
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Transportation Services in Concord

Companies below are listed in alphabetical order.

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