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Internet Provider reviews in Concord

  • A
    Neuron Computer Services LLC
    We called to make an appointment, and, as it turns out, Pete was able to help us same day.  English isn't my husband's first language and he doesn't understand computers all that well (and happens to download a lot of stuff from the internet that is more than likely infected with viruses).  Pete was very patient, and worked for a few hours remotely to rid my husband's computer of many many viruses.  He remained very kind, professional & patient as my husband struggled to explain what was wrong and follow Pete's directions (which were quite clear).  He did a terrific job and made some changes and suggestions so that this computer doesn't get in trouble again.  I really am understating just how patient Pete was.   Thank you very, very much for your help.
    - Jean K.
  • A
    ASTOUND CABLE CO
    The internet connection is pretty fast. It is good. I am very pleased. They are consistent, very few outages. I have had them for over 10 years now because I had been using the other major cable companies and their names have changed, but still be other cable companies because they were all available and their service stunk and their outages are almost too frequent so when Astound put in its cable system and offered their services and I signed up for them and it was about 10 years ago. I have less concern simply because the service is good. The quality of the staff is good and I just like working with them. I never cared for the other company because they were just whenever there was a problem so what these people give it to them. The channels are pretty good. I would continue to use them.
    - Beth H.
  • D
    Time Warner Cable Raleigh
    We've had TWC service for quite some time. We have cable, internet, and a never used land line phone. The internet constantly drops out and we spend more time rebuffering out movies then we do actually watching them. It is so frustrating that we just turn it off. I've spent big money for a new router as I was advised and that didn't help at all. I'm hoping it gets resolved soon and if it does I will amend my review. But as for now it's only fair I speak the truth and advise the public to be weary of TWC internet. Honestly I think a grade of D is being more than generous.
    - Joel C.
  • F
    Comcast Sterling Heights
    This is by far the worst company on earth. Customer service is absolutely terrible, I moved addresses and they apparently opened a second account for me at the new address instead of just moving my account. A year later I get a bill that's been in collections that I didn't even know about. You have to talk to like 50 people every time you call in. It's just an awful experience and you have to talk to them a lot. I would rather use any company for cable and internet than Comcast. Bad business should never be rewarded.
    - Aaron R.
  • F
    AT&T Internet Services
    I switched over my phone and internet from another service provider to ATand T and when I switched it over to ATand T, there was such as a foul-up. They sent a kid out here to install, who looked like he just came out of high school and I don't think he knew what he was doing. He installed it on the 15th and I never got my corridor until the 28th and I had to have the geek squad come out on the 1st to fix the internet. It was really a nightmare and I spent 3 hours on the phone with them to resolve the issue. I had no phone for 2 weeks, but now everything is working wonderfully.
    - BARBARA H.
  • C
    Comcast Seaford
    We are not terribly satisfied with them.  They seem to have issues with being able to provide consistent service.  Probably once or twice every day to every two days we'll get a service disruption.  Since we have both the television and internet through them, we'll notice pages won't load or the internet will disconnect or the television itself won't be able to get the channels in or stream movies.  It's happening more lately rather than less.  They advised us to reset our router last month.  It took care of a small problem but not the consistent problem we've been having.  Whenever I've called, I usually find pretty good customer service.  My biggest complaint is that it seems over time they should have better and better service, and it seems to be going the other way.  If I had the opportunity to change, I would like to try a different company. 
    - Janice E.
  • A
    Wave Broadband
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    - Deborah M.
  • F
    ASTOUND BROADBAND
    i am still collecting speed info daily to write a letter to Wave Company with documentation about my internet speed.
    - Raymonde G.
  • A
    ASTOUND BROADBAND
    unknown
    - John S.
  • B
    ASTOUND BROADBAND
    The service specialist was awesome. Answered all of my questions and solved our issues.
    - Laurie M.
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Internet Service Providers in Concord

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