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Health Care Facility reviews in Concord

  • D
    VITAS Healthcare
    Unfortunately, dad entered hospice care on Dec. 22, 2014 (during the holidays) and the service was not as we expected or as it was advertised.  For example, he did not see a doctor the first week in hospice, even tough the case manager told us that he would.  He did not get to see the hospice doctor until the 2nd week.  Dad needed wound care every day (his neck and face were bleeding), but Vitas only provided nurses to change bandages 2 to 3 times a week depending on their availability.  Thus, my 79 year old mom became the wound care nurse (adding lots of stress to her).  My dad lasted in hospice care for about 3 weeks.  First two weeks of service was adequate (despite limited wound care).  At end of 2nd week, dad had a panic attack because he was feeling choked, we called Vitas emergency number, and waited 2 hours for a nurse to arrive.  When she arrived, she was very helpful and provided good advice on how to treat these chocking attacks.  The problem was during his last week of life that he could not swallow the medication (pills/tablets) anymore and nurses or doctor did not prescribe liquid medication until the morning of the day before he died.  We realized that liquid mediation was much more effective for anxiety and inflammation once the liquid form was provided. The 3rd and 2nd day before his death, dad suffered greatly (he was asphyxiating) and the medication was not helping.  We called Vitas emergency phone ~ 10 pm, waited 2.5 hours before we got a call back and the nurse told us to give dad another Ativan pill (for anxiety) and that she would show up in the morning.  In the morning the nurse did not show up and I called Vitas again.  Eventually 2 nurses showed up. The doctor visited a 2nd time (the day he passed), and told us that that he was being given the minimum amount of morphine for pain/suffering and quadrupled it and added other anti-anxiety medication (Haldol).  This helped greatly and dad did not suffer on his last day.  However, I felt that Vitas should have increased the dosage of morphine 3 days before his death.  Nurses were not being pro-active to reduce the pain and suffering and the doctor showed up too late.  My dad had a rare and aggressive skin cancer that Vitas was not very familiar with, however, I felt they did not do a good job at reducing the pain and suffering of dad on his last days.  The 3 continuous care providers (who showed up during his last 2 days), were very courteous, helpful and diligent but one of them could not handle dad's anxiety attacks and instead of calling a doctor (to increase the dosage of the meds) she let him suffer.
    - Antonio R.
  • A
    Yale-New Haven Hospital
    They were good. I had two of my three children there. Their bathrooms are a little dirty; one room we had was a little dirty. Other than that it was a great experience. You feel like you are in good hands. They have a knowledgeable staff and the nurses were all very professional and nice, especially during delivery. They are amazing helping me through it all. I did not have any issues getting in. We had one nurse that was a little off. The people we ended up dealing with were great. I did not have any issues with them.
    - Diane N.
  • A
    We love them. They are phenomenal. Their systems have really been dramatically improved and integrated so if I am with my primary care physician and she wants me to see somebody else, she can make the appointment on the computer while we are in the session and while she is with me. On the computer, she will order any medications that I can then pick up at the pharmacy on my way out. I needed a consult with a cardiologist and she picked up the phone. I saw him that afternoon for about an hour and he was amazing. 
    - Judith T.
  • A
    Kaiser Permanente - Martinez Medical Offices
    I have ongoing medical issues due to autoimmune disorder so I appreciate that there is a Kaiser facility near me in Martinez. Though Walnut Creek is also a good facility, I prefer to go to MTZ because WC is way too big and busy - I go there only when I have to. I prefer the MTZ lab and pharmacy, however they do not have extended hours like the WC Kaiser does. On weekends, Kaiser WC is easier. This MTZ facility does not have an Emergency room and most specialist referrals (i.e. gastroenterology, neurology, oncology, etc.) but it does have general practitioners and women's health, spine care physicians, chronic pain care and specialists (a wonderful program that doesn't just medicate you but educates in alternative treatments and has support group), radiology (with walk-in mammogram), Optomology, Dermatology, Lab, and Pharmacy. I am sure there may be more, but this is what I am aware of. They do have specialty treatments too, like flouroscopic nerve blocks for pain.

    - Kelly N.
  • A
    Ashby, Dr. Andrea E.
    She is great.  I have been seeing her for years for regular checkups.  I like the fact that she goes beyond just the traditional tests and takes the time to get to the root of the issue.   She also has great beside manner and is very knowledgeable and very good at explaining information so that I can fully understand.
    - Rebecca S.
  • A
    Costco Gas Station
    I get my prescriptions in a timely manner but on weekends it takes twenty minutes more. They are awesome. They are just very kind and outgoing. They have always have been nice. They always find a way to save me a dollar. They answer my questions. Usually they don't take coupons but if I have one they will try to take it. If they can't get something on time, they let me know.
    - Zita P.
  • C
    John Muir Health Urgent Care
    After eating some bad fish, I developed extreme stomach cramping, diarrhea, and was vomiting. This went on for several days and my husband got very worried and insisted I go to see a doctor. I could not keep any food or water down. I became worried as well.
    Hoping that seeing a doctor might help, I went in to John Muir Urgent care. They were somewhat friendly at the reception desk but insisted I wear a face mask in the waiting room. Fine, I didn't realize food poisoning was contagious, but I guess it can be?
    After waiting about 20 minutes I met with Dr. Alshahwany. He asked me what I thought was wrong and I said I think I have food poisoning. He went with that diagnosis, didn't ask more than maybe one or two other questions that he barely listened to my answers and then told me to drink some gatorade. Done.
    Wow, it was a real struggle for me to get myself to that appointment since I was feeling so miserable. I didn't need to really bother. I guess its all pretty routine for them. They made me feel like part of the herd.
    - Cindy M.
  • A
    Bradley, Dr. Jacqueline
    She is very knowledgeable. She listens to me and spends a lot of time with me. She helps me with medicine or anything. She has a good bedside manner. She helps me out with any problems that I have.
    - CORINNE L.
  • A
    CVS pharmacy
    - Sheilah R.
  • A
    Hospice of the East Bay
    - John S.
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Health Care Facilities in Concord

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