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Auto Service reviews in Concord

  • A
    Nofar was great!!! She expedited our transportation with effiency and professionalism. Handled a temporary hold on transportation, the coordination and ensured the driver and transport company had a great reputation. Would definitely use Midsommar in a couple years when we transport the car back
    - kevin g.
  • A
    They took forever. They took a long time to change a lightbulb in my truck but they did a good job. They were professional. Use them for general maintenance because they are cheaper than Toyota and dealers.
    - Jacqueline C.
  • F
    Someone picked me up to return for service it was a different person. I checked in, there was all these computers I checked in and sat in the waiting room. 2 hours later i'm still there my partner called me and said that they called you, they've got another problem. Well I was right there and they didn't know that I was there, I checked in physically with someone that was right at the computer. anyway the said I had some type of leak, I didn't not have oil leak when I came in but I had one when I came out. So I could not go to Sacramento the next day and I was not going to have them repair it. I will not go back there again. They were ripping me off by breaking something I don't know what the oil change was but the fact that they broke something and claim that I came in with it I would say an F.
    - Dan C.
  • A
    I like them, they seem good. It's convenient. I think they are reasonably priced. They have a shuttle that will pick you up and bring you back. It's a handy location. They do good service. As far as I know from the mechanic. On time they left something in my wheel well, other wise they do a very good job. I've been going here for a couple years. Pricing I really don't know comparison. But I use coupons, so on pricing I would give an A.
    - Dan C.
  • A
    They are great. ?They are open until midnight. ?The service department is open every day til midnight and it is open on Saturdays and stuff. ?If you bring your car in there and they find something else they have to do they just give you a loner. ?I got to tell you, I have purchased 2 cars there. ?I just go in for service and you know you can just schedule it online, you go in and you know how much it is going to cost. ?There's no problem. ?You know, I've never had a problem. ?In fact, I've gotten other people to go there. ?It's hard, you know when you are working. ?I was working in Oakland, ?You know how hard it is to take your car in and then pick it up in time when they close, but Walnut Creek Toyota would take you up to the Bart Station or rent you a car.
    - Heidi L.
  • A
    I was thinking that I was going to have to replace the whole thing. They were honest enough to tell me that I did not need a whole new headlight. They are so honest. Most places when they see a woman walk in, you are going out owing them thousands. They will tell you exactly what you need, or what you do not need. I have been going here for about 20 years now. I have recommended this company to all of my family, and friends.
    - Isabel H.
  • B
    The reason I give an 'B' instead of a 'A' is that sometimes they fixed it and it's not right and you have to go back and get it fixed again. For my point of view, they're closed by and they're not thieves.
    - Bonnie G.
  • D
    They're pretty bad. They're the designated agents I was donating the car to KQED. The best part was when I drove two hours to talk to the person behind the counter. That person behind the counter that processed the DMV paperwork was a nice person, the rest person, not too much. They have a policy where do not answer the telephone which is why I had to drive two hours to get there to do it in person. It doesn't matter. You call them. I spent over an hour and a half on four different occasions and they have a voice menu, if you want to sell your car, push 1, if you want to donate your car, push 2, if you want to buy a part, press 3, and they have like four choices, but it doesn't matter which one you push, it rings and then it rings about two or three minutes and then it cuts off. They just hang up on you, no one answers. The only people you could ever get through are the national office and that lady thought it was pretty funny that they never answered the phone at their local offices. The reason I wanted to call the local office was to find out if someone would actually be there that could deal with my vehicle paperwork from the DMV and she laughed, "Oh yeah we don't answer the phones because we're too busy. But somebody will be there." She was nice but I thought they were just the most unprofessional company I've dealt with in a long time probably since I had four dealer. When I finally got around, they had me wait for four hours and then I waited another two hours on my own, then I had to leave for work,and then I got a call from my son saying that they had come to tow the car and they didn't bother to ask or knock on the door and the guy just started jerking out of the driveway and according to the one nice man n Auckland that did the paperwork, he said that the guy the tow-truck driver when he comes he needs to sign this DMV Release of Liability and I told my son to go out, and he didn't want to sign it, and I talked to him. He says, "Oh no, I got it done as a grab and go, that I don't have to talk to anybody. I said,"If you don't sign the paper releasing my liability, I'm going to call the police on here to tell him you're stealing my car out of my driveway." And actually, I ended up calling the police and they came and my son was there and the cop was there and the guy trying to take my car who was like four hours late never called me, never told me. I tried calling them saying where are you but as I told you, they don't answer the phone. So, finally when the policemen showed up, the guy agreed to sign it and as I explained to my son, if you put my car on his tow-truck in the rain on Friday and driven away and crossed in to somebody and my van falls off because it's raining and hit somebody else, then rips their car or kills your children, you tell me, I'm liable. So, I'm not letting you take it without signing the receipt that he has taken it and it is now his responsibility, not mine as the gentleman at their company said, "I'm sorry this was really bad of them." And, I thanked the policemen and I told them at the beginning is not emergency call but luckily I live in a really small town right now where the cops aren't doing anything all day long. So, they sent the guy out to see what was up and I appreciate it. So, these Pick-n-Pull people are slime and scum.
    - Bonnie G.
  • A
    My high school buddy works there to be honest and he's the one that told me and I trust him. Everything was fine because the guy I have known him for was 30 to 40 years now. I wasn't worry about getting ripped off for whatever by people that I don't know with the auto dealer. The funny thing was I found the van online and the just looking through inventory of dealers and I didn't even know he worked there and so when I went to call about the car, he was the sales man. So, that's made the choice easy because should I have a problem, he would be able to help me get it fixed, and I didn't have a problem..
    - Bonnie G.
  • F
    Not be crooked people who ripped people off for as much as they can get. In order words, they charged different prices for the same services depending on who you are or what they think about you or what they think they can get away with. The worst part was the fact that they don't have a set price. They just make it up by what they think you would accept. I was shocked they don't have an hourly rate. Everywhere you go, there is a listing from people who make the car like Ford or Chevrolet. It says in the book change the oil. This takes .5 hours, takes half an hour or 30 minutes and you have a labor rate at the store whatever store it is. These guys don't work that way. I've never been anywhere else where they did this. I forget what they call it, but it's thievery. They're just making it up when you come back. I was in a hurry, I dropped it off, I've never heard of the way they operate, I've never been to a store the way they operate. I'm not saying that's the only one because it's part of the whole group of dealership found by this person called Michael Stead and they have all kinds of dealerships, but this one I go back and they said, "Oh, it's 400 bucks." And I said, "What? When I had it done at Auckland it was 200 bucks. What's your labor rate? I wouldn't have one. How many hours did you put in this? '"Oh, it's just we do it by the job." I was like, "Okay, fine. You ripped me off." The only good thing I can say is the van still ran and I imagined they changed the oil when the plug spark plugs but I'm never going back and I'm never going to buy a car from anyone of their dealerships and I'm never even going to do business with them ever again because you can't get a straight answer out of them.
    - Bonnie G.
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Auto Services in Concord

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