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Appliance Repair reviews in Concord

  • A
    Zuta Appliance Repair
    It went very well! We have used Alex before and he is top notch! He gets back to me quickly, prompt availability, showed up on time, gets right to work, is very professional, but also has a super cool & pleasant personality, and always does great work!! It's very hard to find companies that check all the boxes! Look no further, you will NOT be disappointed! Thanks Alex!
    - Deneen F.
  • F
    Sears Appliance Repair
    Worst experience I have ever had with a company. The maintenance technician left the rotor loose which caused the washer to break. Sears told us the we needed to then pay for a repair. Customer service was extremely unhelpful and tried to transfer my wife and I all over. I will never do business with Sears again and will let everyone I know about his expertise as well.
    - Braedan S.
  • A
    Sears Appliance Repair
    Excellent. When my tech wanted a second opinion in his diagnosis his supervisor showed up within a few minutes. Once they determined what part was needed they tracked one down from another techs truck and went and picked it up so that I could have my machine back online that day.
    - Angela S.
  • A
    Markerr Enterprises
    I discovered late Saturday night that my refrigerator was no longer cooling. I checked Angie's list for a repair company. Mark was quick to call back on Sunday over President's Day weekend. He came by Monday and found he needed to order parts. When he came back on Wednesday with parts he found it was the capacitor. Charged a fair price for the part and labor. Will definitely call him again if I have an appliance problem. I highly recommend!!
    - Susan S.
  • D
    Sears Appliance Repair
    My second time using sears in 2016. Each time their responsiveness to our needs was unacceptable. Other repair people could be there in a day. Sears 4 weeks and three weeks respectively. The only time they responded quickly was when the repair was under another warranty company - they got there the next day - got the job, ordered the parts and the parts came in three days, Sears scheduled us for a four weeks wait to put the parts in. They cared about getting the job, not about our needs. Their service personal did a good job once they got to our house.
    - David M.
  • A
    Dunn-Wright Co
    Service was great, on time and here when they said they would be. They found problem, unfortunately my old dryer could not be fixed due to circuit board going out. Overall I would definitely use them again.
    - Lynn P.
  • B
    The Appliance Repair Doctor
    The repairman (Sean) quickly identified the problem - a faulty capacitor. He carried this part on his truck and it was quickly replaced. He then proceeded to test the airflow in the house making sure the difference between the return air and the incoming air was within the desired range. And he answered all my questions. The only bad news was the price. For a $40.00 part, the service call cost me an additional $340.00. Would I use the firm again? Yes, but only in an emergency.
    - Ingrid S.
  • F
    Mr. Appliance of Malibu, Beverly Hills & West LA County
    Company came out and serviced a freezer at a rental unit. They diagnosed it as requiring a new gasket. About 3 months have gone by and the initial problem has come back. I have called the company numerous times and no one even answers the phone. I was only once able to speak to an actual person who took my information as well as my tenant's information and they were supposed to call her directly to set up time for the repair. No one has contacted anyone. I've called many, many times since and have left multiple messages. No one answers, no one returns phone calls. I wish I'd paid with a credit card so I could charge the money back since they're clearly unwilling to correct the problem.

    I had to have this issue corrected by another company. I feel as though I  am entitled to have my money returned since no one from the company returned my repeated calls for a follow up service visit. I was ready to file small claims court action and took a chance again of calling before I did so. I spoke with Maria who was extremely unwilling to listen or work with me at all. She said all they could offer was to send a tech out which is pointless since the time for that would have been 2 months ago when I was constantly calling. She was extremely condescending and actually suggested that maybe I had been calling the wrong company despite the fact that I was calling the number right off their invoice and their voicemail says "Thank you for calling Mr. Appliance." Very frustrating situation.
    - Tannaz A.
  • A
    Markerr Enterprises

    Repairman arrived on time.  Clean, neat, professional.  He diagnosed the problem almost immediately, but did some more checking in case multiple things were wrong.  He adjusted the setting, and said he would call to see if that fixed it.  AND HE DID - when he said he would.   My problem wasn't hard to diagnose, but I liked the fact that he didn't stop as soon as he found one thing wrong.... he was thorough and conscientious and followed up.  I will definitely call him the next time I have appliance issues.

    - Mona S.
  • A
    Markerr Enterprises

    I had been putting up with this washer for months. Online research indicate it might be a clog or it could be a computer issue, and that failure to drain is a common problem. I had pretty much convinced myself of the computer issue and thought I might have to replace the machine, which is eight or nine years old but only gets used once, sometimes twice a week. Washers have gone up in price and ordering from Sears in the past was a really bad experience, so I was resisting  buying a new one. The washer would not spin and rinse. I would put it on drain repeatedly(after washing), and let the hose run out on the garage floor  and gradually get rid of the water. Once  in awhile it would spin and drain, giving me hope. It had gotten worse and it was hard to get the machine to drain completely no matter what I did. Somehow it had not occurred to me that there were individuals providing appliance repair, but when it did I found Mark through Angie's and life is good again. He gave me a 5% discount for being an Angie's List member. He also suggested washing machine cleaner to get rid of scum that can build up in the machine where you can't see it. I went online and  saw Amazon reviews of these products. I did the first wash in hot water with bleach and I think it did remove a slight odor. The moral of this story is, keep your dog, don't stress and don't wait--call Mark and your problem will be gone.(He left a magnetic gizmo with his name and name and number on the machine which will be helpful in the future.) My machine is like new now.

    - Louise M.
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Appliance Repair Services in Concord

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