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Appliance Repair reviews in Clayton

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  • The HaddonTech told me that the main blower motor of my furnace (which also operates the air conditioning unit), had seized and caused the computer board to overheat.  They said they needed to replace the blower motor and computer board and thermostat at a cost of $1,600.   They went on to add that it would not be good to spend that much money on a furnace that is 20 years old, and recommended that it be replaced.  They proposed that I replace the furnace for $2,800 and that I should also replace the Cooling Coil that sits on top of the furnace that is used by the Air Conditioner.   They said the Cooling Coil would be another $550 dollars and needed to match the new furnace, which would be a Rheem unit.  The new total came to $3,400.  I have a Goodman furnace and Air Conditioner; and since they are not a Goodman dealer, I decided to get a second opinion from "Contra Costa Climate Control" which is a Goodman Dealer.    They know the system I have very well, and determined that the problem was due to only a blown fuse!!   
    Getting back to Haddon, they said they would not be able to get parts for the furnace (blower motor and computer board) for weeks since the furnace was so old. (20 years)   After hearing from Contra Costa Climate Control that I only needed refrigerant, new fuse and some adjustments, I have to say that I don't believe Haddon was honest with me.  Even a well-below average Technician knows you check the fuse first and replace it.!    Contra Costa Climate Control told me also that the fuse that was in the computer board was missing.    This makes me suspicous.    How is it that I went from a $3,400 estimate from Haddon to $320 from Contra Costa Climate?  I had Contra Costa Climate do the work and my Air Conditioner is running GREAT now!    My point here is that you need to let Haddon customers know that they need to get  a second opinion or better not use Haddon at all.   My recommendation to all customers....this is very important...always use a vendor who is a dealer for the manufacturer of the equipment that you have.    And, a note to Angie's List: it would be helpful to your clients if you offered a selection on your Angie's list that would allow a person to sort by the equipment manufacturer.  They could then know which dealers to get quotes from and use the top rated Angie's list vendor to see how they compare.   I hope that this helps someone.   I cringe when I think I almost went with Haddon's recommendation.   Oh, last thing..Haddon tech did not put shoe shields on to protect my carpet but Contra Costa Climate Control did!
    - Debra S.
  • They came out, diagnosed the problem and then told me they needed parts to complete the fix. They scheduled time to come back (that Saturday) at which time they completed the repair.
    When one more part was needed, they recommended that because of the age of the microwave, we not continue with the repair and suggested replacing the unit. THEY DID NOT CHARGE FOR THE PARTS THEY ALREADY BOUGHT and THEY DID NOT CHARGE FOR THEIR TIME!
    We bought another unit and will use them to install it. I wish that every business had this kind of integrity.
    - Michael C.
  • Called and made appointment. Showed up in the agreed window. Diagnosed the problem and had part with him to repair.(thermal fuse) Identified blockage in vent that caused thermal fuse to blow and gave cleaning recommendation. Whole process was done in 20 minutes.
    - Paul M.
  • After a bit more research online, I found a place in North Carolina that will refurbish these panels for about $200.  Probably unfair to expect that the repair guy would know of this, but if he did I would have given him an A for quality as well.  If your problem is something that can be fixed in-home, it seems like these guys would be able to help you out.  The tough thing is - the way so many things are assembled these days (in modules) it seems like there's less and less they can repair.
    - Mike M.
  • Quality work and done on time. Repair was expensive but the cost was driven by the parts price, not unreasonable labor rates or duration to do the work.
    - Christopher R.
  • unknown
    - Ida C.
  • See above.
    - Mike H.
  • THE COMPANY RESPONDED WITHIN A REASONABLE AMOUNT OF TIME. THEY WERE ABLE TO ORDER THE PART, AND PUT IT IN AS SOON AS IT ARRIVED. THIS WAS A GOOD JOB, AND BACKED BY SEARS UNDER WARRANTY.
    - MARK V.
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Appliance Services in Clayton

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