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Home Security System reviews in Claremont

  • A
    Bay Alarm
    We decided to upgrade our Bay Alarm security system to communicate by cell network instead of land line. Joshua Vie, the local sales rep was very professional and did a great job explaining what needed to be done and the costs involved. We had two techs who worked on the installation of the upgraded panel, Isaiah and Francisco. They were both knowledgeable and did a great job with the installation and checkout. We have been with Bay Alarm for many years and highly recommend them.
    - Robert S.
  • A
    SimpliSafe Home Security
    I ordered Angie's List special.  On the first call, I had to wait for the for my order from Angie's List to be entered into the system.  On the second call, I was informed I needed to talk to a "special person" to add onto the items that were included to fully cover my home.  I couldn't get through to this special person for several days.  I was assured the additional items would be covered by the free shipping included with my original order.  One the third call, I learned they shipped out my original order and initally  refused to give me free shipping on the additional parts I needed.  Fortunately I had the name of the person who assured me my additional parts would be shipped free.  The person relented and shipped the additional items free.

    The system is straight forward and easy to install.  Setting up the features for my alarm proved somewhat challenging as I couldn't find any instructions for the website per se.  I searched around on my account and was able to discern what needed to be done.  It has worked as expected.

    ******UPDATE:  Brad, a service manger for Angie's List called and asked about my experience.  He had called and left a message.  When I called back, the call was dropped in the transfer, before I spoke to him.  Brad actually called me back immediately.  He was very interested in what occurred to ensure other customers didn't have the same experience.  I explained my experience.  He apologized for the inconvenience.  He asked if there was anything else I was concerned about and I informed him my wife and I were very satisfied with the system and it has been working flawlessly.  In the end, he thanked me for sharing my concerns.  

    Brad did ask if there was anything else he could do.  As my wife and I continue to be very satisfied with the system, I said, "no." He thanked me, and then to my surprise, he said he was going to credit us for a month of service!  I thanked him...I didn't even ask for it.

    This caliber of high customer service is something I would like to experience everywhere.  Job well done SimpliSafe!
    - THOMAS A.
  • B
    Security One
    It seemed that the Company was really focused on the up sell, or additional products and services for additional costs. It seemed like a reputable company, nevertheless. We realized that we didn't need the service.
    - Jennifer S.
  • A
    SECURITY PLUS
    I have been using them for 30 years. They provide great and reliable service and really go the extra mile for us. Great customer service as well. They once drove out to me and didn't charge for the service call and I live 20 minutes away. They also are extremely trustworthy. I once went on vacation and left them a key to get in my house and work on my damaged system. Sometimes they get busy and can't make every appointment, but they always accomodate my needs.
    - Shiro F.
  • A
    Direct Protect Security & Surveillance
    All of the representatives at Direct Protect were easy and pleasant to deal with. This was not the case for many of the other companies from whom we received quotes. The cost was $150 for activation and additional sensors beyond the base package, plus $49/month for monitoring.
    - Seth W.
  • C
    Frontpoint
    The installation was simple and straightforward. However, since the system became operational the master control panel has been replaced twice and one of the touch screen sub-panels has been replaced once.  

     -- As for the master control panel, the first time it was replaced was due to a weak cellular signal and the need to move from a T-Mobile carrier to AT&T. I can't remember if they replaced the entire master control panel or if I was sent parts to replace but it was more complicated than I expected to install, and I am pretty tech savvy when it comes to electronics. The second time the master control panel was replaced is because of a problem with the back-up battery and as I was walking through the complex steps to replace it, I sheered off some type of sensor from a circuit board. The customer service group resent a new master control panel and it seems to be working now.  

     -- As for the replacement of the touch screen sub-panel, something was wrong with the first one they sent and it drained the battery and started beeping in the night (all night) and I could not figure out how to turn it off until the next morning. FrontPoint replaced the touch screen sub-panel and it is now operational.  

    Because of the technical problems we have had with the system since purchasing two months ago, we have not been able to use it during this time. FrontPoint customer service and technical support has been helpful and courteous in my interactions with them and been willing to send me new equipment when issues arose with the equipment originally sent to me. That said, I live on the West Coast and FrontPoint is based on the East Coast and it is difficult to coordinate schedules during business hours because of the three-hour differences in time zones. For most of the technical issues I have faced, it is necessary for me to be at home so I can be given instructions on how to program, add, subtract sensors into the system. Also, when replacement items have to be sent it seems to take a long time to receive them. (Several days in most cases. One day I speak with the customer service department, the next day or two the items ship, and then however long it takes for the package to arrive.)   

    Before I purchased the security system from FrontPoint, I did extensive research with the Better Business Bureau and Angie's List. It appears that the technical problems I have experienced may not be typical. I like the idea of being able to configure my own system and the do-it-yourself capabilities of the system for an added layer of security. When I purchased the system, I had no idea I would be required to replace internal components on the master control panel or re-program the system with instruction from the customer services person. It has been far more complex than I imagined.   

    Lastly, I should mention that when replacing parts on the control panels I have had the unfortunate and deafening experience of having the alarm on the master control panel and touch screens go off while they are in my hands. It is absolutely the loudest, shrill sound imaginable. So much so that I would say the sound is paralyzing. I understand that purpose of the alarm is for protection against someone tampering with the system and disabling the alarm, but as I was simply replacing parts or following instructions I did not expect this to happen.  

    Once I work though this rough patch of my initial experience with FrontPoint, I hope to have a better experience over the next couple of years. If things do not improve rapidly, I will return the products and select a local alarm company in my area.
    - PAUL B.
  • B
    Direct Protect Security & Surveillance
    They were fine.  There was nothing good or bad. 
    - Maribel A.
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Home Security Companies in Claremont

Companies below are listed in alphabetical order.

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    A
  • A.A. Eagle Eye

    2767 Altura Ave
    La Crescenta, California
  • AAA Locksmith Inc

    200 Technology Dr
    Irvine, California
  • AAA Locksmith Inc.

    200 Technology Dr
    Irvine, California
  • AAA QUALITY CARPET CLEANING

    41548 EASTMAN DR
    Murrieta, California
  • AAA Security Camera System

    3959 Foothill Blvd., Suite 203
    Glendale, California
  • ABC Locksmiths

    3981 E Sunset Rd
    Las Vegas, Nevada
  • ABC Locksmiths Inc

    9684 Foothill Blvd
    Rancho Cucamonga, California
  • AC Generator Service

    22615 Andreen St
    Hinkley, California
  • Academic Satellite

    209 N Michael Ave
    Fullerton, California
  • Ace Motorsports Auto Repair

    779 N Benson Ave Unit A
    Upland, California
  • ADI Electrical

    6159 Debs Ave
    Woodland Hills, California
  • ADS SECURITY SYSTEMS INC

    1594 S. Anaheim Blvd.
    Anaheim, California
  • Adt

    2155 E. Highland
    San Bernardino, California
  • Adt

    13426 Rosecrans Ave Unit A
    Norwalk, California
  • Adt

    2841 N. Ventura Road
    Oxnard, California
  • Adt

    5645 East La Palma Ave,
    Anaheim, California
  • Adt

    777 South Milliken Ave, Suite A
    Ontario, California
  • Adt

    1650 Adams Ave Suite 1
    Costa Mesa, California
  • Adt

    1133 E. State St
    Ontario, California
  • Adt

    29970 Technology Drive, Suite 219
    Murrieta, California
  • Adt

    2308 University Avenue #106
    Riverside, California
  • Adt

    11875 Pigeon Pass Road, Suite B10
    Moreno Valley, California
  • Adt

    1427 W. Glenoaks Blvd, #B
    Glendale, California
  • Adt

    11630 Barrington Court
    Los Angeles, California
  • Adt

    4567 Telephone Rd, Suite 206
    Ventura, California
  • Adt

    2449 E. Orangethorpe Ave
    Fullerton, California
  • Adt

    853 N Parton St
    Santa Ana, California
  • Adt

    6401 Haven Ave, #B
    Rancho Cucamonga, California
  • Adt

    3258 N Garey Ave
    Pomona, California
  • Adt

    5423 Village Road #D,
    Long Beach, California
  • Adt

    786 N. Garey Ave
    Pomona, California
  • Adt

    1470 E. Walnut St,
    Pasadena, California
  • Adt

    640 Roosevelt
    Irvine, California
  • Adt

    3868 Tyler St
    Riverside, California
  • Adt

    2065 E Highland Ave
    San Bernardino, California
  • Adt

    12981 Perris Blvd., Suite 210‏
    Moreno Valley, California
  • Adt

    3600 Central Avenue S-003
    Riverside, California
  • Adt

    218 Lincoln Ave
    Orange, California
  • Adt

    16075 Foothill Blvd
    Fontana, California
  • Adt

    3845 E. Colorado Blvd
    Pasadena, California
  • Adt

    15121 Graham St, 106B
    Huntington Beach, California
  • Adt

    949 S. Euclid Street
    Anaheim, California
  • Adt

    12981 Perris Blvd 109-A
    Moreno Valley, California
  • ADT Authorized Dealer, Visioncellnet Security

    9830 Baldwin Pl
    El Monte, California
  • ADT Glendale

    413 N Brand Blvd
    Glendale, California
  • ADT Home Security

    1055 Wilshire Blvd
    Los Angeles, California