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Auto Service reviews in City Of Industry

  • A
    Auto Transport - United Freight Of America
    We shipped two cars with them. Our auto move went really smooth. Drivers were really professionals. The day one of our cars was supposed to be picked up, our car bettary went dead. The driver was really co-operative. He was coming to get our car at 3:00pm, but he waited for us to get our car fixed. He waited until 7pm in his loading place. We dropped off our car there. Very professional and friendly service.
    - Nada N.
  • A
    Integrity Automotive
    They checked out the problem and found they could not do the work, but referred me to a automotive specialist. Very thorough with the analysis and did not charge a penny, since they could not do the work. Would definitely recommend this company.
    - Ron C.
  • F
    Garden Grove KIA
    Absolute WORST service I've ever experienced!!! I took my car in on 7/20/2017 for a check engine light and sluggish acceleration. They said it was an intermittent problem with the throttle control unit - $474.97. The car still wasn't right. Took my car in on the morning of 10/4/2017 for another Check Engine light, sluggish acceleration, and cranking over multiple times to start. Irving (the service writer) called around 5:30PM to tell me I had to come back and drive the car until it had less than 1/2 tank of gas so that they could perform a pressure test on the evaporator system. I asked if they could siphon the gas out to perform the test. Irving told me they could not because it is a safety issue. I went in the next morning, picked up the car and drove it for 130 - 140 miles then returned it that afternoon. The next day, they called and told me the problem was the Fuel Sending Unit and they had to order the part - another $774.73. I told them to do it. The next week, when they finished the repairs (DESTRUCTION!) on my car, I went to pick it up. Steve Simmons, the Service Manager told me that his technician, Victor Perez had damaged the handles to open the compartments under the hatch. Damaged is an understatement! He tried to use one to lift out the entire hatch/cover unit and tore it loose, so he did the same thing to the 2nd hatch and handle and destroyed it too. Steve tried to blame it on "sun damage" even though the hatch has been covered by a cargo liner since day 1. Steve told me they would order a replacement part and fix it at no additional charge since his guy had destroyed both handles. Steve told me it would be 5 - 7 days to get the part and that he would call me as soon as the part came in to schedule the repairs. 2 weeks later, I still heard back from him. I called and Steve told me "The part came in yesterday, but I had a couple guys out sick so we didn't call anybody." He scheduled the repairs for 10/27. Michelle arrived about an hour late on 10/27 to take the car for the repairs. At about 1:30, Michelle called to notify me that the repairs were done and she was on her way to return my car. Michelle arrived shortly before 3PM. I opened the hatch to look at the new parts and found they had replaced it with a cheaper model with no handles and no latches. This one just flops open or closed and doesn't fit well on the car's storage bins. I told Michelle this is unacceptable. She called Steve Simmons who told me this is as good as it's going to get. He tried to tell me that Kia had replaced the original part with this lesser part because the handles break (they never broke in over 10 years of ownership). I've filed a formal complaint with Kia Corporate and another formal complaint with the California Bureau of Automotive Repairs in order to try to get them to fix the damage they did to my car. Steve also lied to me by telling me there was nobody above him at that dealership. Kia Corporate confirmed there are 3 people above him, Mike Mosier (the Sales Manager), Jarrod Harden (the General Manager), and the owner.
    - George V.
  • A
    Norm Reeves Honda Superstore West Covina
    They are very professional, they do a good job and I haven't had any problems going to them at all. I had a Honda odyssey before and they had a certified Honda odyssey there. They have a print out of the work done and they tell me what to look out for next time
    - Adolf W.
  • B
    Nissan Dealer El Monte
    They are different it's basically a feeling I get. They give me a print out of work done. They wash the car. We had a drought so they stopped washing cars for about a year. They had no choice, they couldn't do it.
    - Adolf W.
  • F
    Eckles Auto Body Inc
    After only 3 months 1 section is dull and rough. They blamed it on water from sprinklers and would not do anything about it. I bought my car over 3 yrs ago new and have parked in same spot. Their paint/clear coat is crap and the 5yr warranty is BS. only excuses when I brought it back. Other sections painted are OK but have a feeling it won't last. Wish I never took my car here.
    - ANITA T.
  • F
    Xclusive Mobile Detailing
    My recommendation is: Do not use Xclusive Mobile Detailing. They lack a good business ethic. If you���re lucky, you may be satisfied with the job they do on one car, but you could just as easily end up feeling that you were robbed, which is what happened to me when Xclusive Mobile Detailing came to my house to detail my Toyota FJ Cruiser. In a phone conversation with Ken, the owner, I made it clear that my FJ needed road tar or asphalt cleaned from fender and bumpers. This tar/asphalt had been sprayed on the fenders/bumpers by the tires during road resurfacing in our neighborhood. Ken should have said that Xclusive had no knowledge of how to get road tar/asphalt off my car���s surface without damaging the paint. That���s what I needed to hear because I was not going to pay $179 for a so-called detailing that left my FJ with the road tar/asphalt. Instead, Ken said they had several things to use on my FJ, and they would try them; and they would take care of it. When Josh arrived to do the job I asked about the road tar/asphalt. He told me what he would use on it, without expressing whether he was confident it would do any good, like Ken had led me to believe. Josh and his assistant got to work and Josh didn���t feel the need to tell me that the road tar/asphalt was not coming off until I asked him about it when they were about �� done. That���s when he nonchalantly told me that the tar was not coming off. It was just information; he didn���t care. These people are not thieves; it���s not that bad; and they seem to work hard. But they are fundamentally dishonest. They will do anything for that $179. It is wrong to not explain to the customer that the most important thing that needs to be cleaned will not get cleaned. They charged me $179 for a detailing and gave me the same value that I would have gotten at a $15 car wash. Do not use Xclusive Mobile Detailing.
    - Robert S.
  • A
    Fletcher Jones Motorcars
    They are beyond fantastic.  They take very, very good care of me and my vehicles. They always have excellent communication and really are tuned in to talking and working with all types of people.  Their main goal is to take good care of our vehicles.
    - Nancy S.
  • A
    Fletcher Jones Motorcars
    It was wonderful. My husband came over from England and had a terrible time getting credit at simple retailer outlets but not at Fletcher.  They treated him wonderfully and let him purchase a vehicle.
    - Nancy S.
  • A
    Mercedes Benz of Ontario
    They are brilliant. It was wonderful and the sales person was wonderful.  They let us test drive the car as long as we wanted.  They took the time to show us how the self-parking and other features worked.  We highly recommend them to others.
    - Nancy S.
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Auto Services in City Of Industry

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