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Flooring reviews in Chino Hills

  • A
    Horizon Construction & Remodeling Inc
    Some people like long reviews; others like short. For the shorter group, here is the headline; Horizon Construction was great. The key to the success was our project manager Mike, rely on him. Finally, we would use them again. For those who like more detail��� My wife and I contracted Horizon Construction in November 2017 for a remodel of our home. Included in the work was removal of a load bearing wall, redesign of the kitchen layout including everything that goes with that as well (cabinets, counters, sink, etc.), addition of French doors, closing up of two windows, new fireplace, paint, flooring��� the whole 10 yards. Additionally, there was structural engineering and plans that were required. Horizon was not the least expensive contractor we interviewed but we felt most comfortable with them after meeting several others. There was no questions about whether or not we wanted to permit, we did, nor any nickel and diming of us during the work. The price included all the work and when we wanted to add items, and we did, concise change orders were received and everything was above board. The bid included everything from plans to cabinets to completion. The items that were not included were well documented and it made it clear to us what we needed to do. The only ���major��� items were appliances. Overall, we were happy with the work Horizon did. By far the most positive interaction was with our project manager, Mike. He was helpful with the design, kept us informed on when and who would be at the house, was at the house during inspections, and overall kept the project running. He was able to provide tips and feedback when we had questions or weren���t sure what exactly what we wanted. He was a big part of why everything came out great. The tradesmen who completed the work were, for the most part, top notch (minus the stucco guys). They all understood what needed to be done and it appeared that this was all well within their abilities. From the painter, to the electrician, to the framers, to the plumbers, everyone was professional and we really felt like they cared about doing a good job and wanted to make sure we were happy. Alas, the project finished on time, it looks great, and we are very happy with our ���new��� home. We would use Horizon Construction again if the need arises.
    - Jim N.
  • A
    HandyCrew Services Inc
    Juan was very professional and honest in his assessment of what he could and could not. We had called him out initially to fix leaking coming from our upstairs sliding glass door when it rains, causing the rain to soak the inside carpet floor.  But after looking at the door frame he stated that we would be better off calling a door installer as the frame of the slider did not look to be installed correctly and he did not have the right tools or parts to do a good job on it that would ultimately fix the problem.  He did clean out the tracks of the slider for me which would help to allow the rain that gather there to flush outside more easily which I appreciated.  Since that is a project that we had wanted to be taken care of above all else and he could not help us with it, he stated that he would not charge us for coming out and doing what he could if we did not want to use his service for anything else.  I really appreciated his honesty and that he did not try to just fix it haphazardly which would probably not fix the problem and then charge us.   He probably fixes about 11 different items in and around the house in a very timely manner and I ran out of items for him to do with time to spare that day!   I would defiantly use this service again.
    - Susan K.
  • A
    Nemeth Family Interiors
    I had to replace some upstairs carpet due to water damage. I had used NFI in the past, so there was no question I'd use them again. Dave came by to assess my needs and discuss terms. NFI had its installers down in a few days. A 2-day job, they arrived on time. There was a lot of stuff that had to be moved first, but overall they did a good job. They even got rid of a squeak in my floor that's been around for decades. I still have one more project to do, and I'll be calling NFI when the time comes.
    - Girard T.
  • A
    Panter's Home Design & Flooring
    After assessing the damage he advised us on how we could fix the floor ourselves by using a light application of acetone.  After he demonstrated the correct technique we insisted on doing the balance of the repair ourselves.  He charged nothing for the time and effort he took to help us.  He would not even accept a service call fee to cover the cost of his trip.  We are very grateful and cannot say enough about his professionalism.  We would use him again in an instant.
    - Carol D.
  • A
    Frankie's Construction and Restoration
    Frank (Florin) is a great contractor. Our house was damaged with an overflow from water from a laundry located on the second floor. We had to have ceilings, drywall, carpet and flooring replaced in over five rooms. Frank came in on a Sunday to do an estimate for us knowing our troubles. His knowledge as he was talking about what needed to get done made us comfortable. The price he quoted was within what our insurance quoted. Knowing that we had our house in shambles he accommodated our work within his jobs and completed it within three days. We felt safe and secure with frank and all his employees. We had to leave for work while they were home and everything went better than I would have expected. We have already asked him to do added work for us, and would definitely call Frank again if and when we ever get our bathroom remodeled. So glad we found such a great contractor with an awesome work ethic. A+.
    - Randy L.
  • A
    Quality Carpet Cleaning Inc
    The technician arrived right on time and did a great job. He was very professional and I especially love the design he did in each room that looks like a ray of sun! Overall, I am very satisfied with the work.
    - Lisl A.
  • B
    Quality Carpet Cleaning Inc
    My husband works from home so he did all the interacting with the crew. They arrived on time and it only took about 90 minutes to cover the upstairs and stairwell. My one complaint was the time it took for the carpets to dry. I know this is the same for other service providers, so the comment is more a general statement. The company said 4-6 hours, but it was more like 12-24 before everything was completely dry.
    - Sue D.
  • A
    US Home Developers Inc
    From day one US Home Developers have been professional.  We got to work with Daniel again who was on site all the time, to make sure that things ran smoothly and that we were completely in the loop with the whole process.  Just like with my first project they made me feel like all of my needs were being met and that all of the questions and concerns that we had were answered even the menial ones.  We are so pleased with US Home Developers that we now purchased a coupon to have our daughters home done by them.  

    Once again I was extremely pleased with their work and I would definitely recommend them to everyone.
    - jon k.
  • A
    I have used them since 1978. They have done 3 homes and 2 of my rental units. Would use them again as my first choice. Never had a bad install and always use the top of the line DuPont products. Never a pushy sales experience and installation teams does the little things that others do not. My places always look great when done.
    - John S.
  • D
    Went to this wherehouse to get carpet. Limited budget. Every item i needed done was almost $1000 worth, but when i decide to do the work myself such remove carpet or base board, they reduce it to only measly $200. On top of that "Mike" who processed my deposit over the phone mentioned they dont keep credit card numbers so evertime i call in i need to provide the card number, but when i made my final payment on another card that didnt go thru, i called back to correct it, he tells me "it's ok, we ended up charging to first card", which i gave them just a few days before. Day of installation, Team leader decides he needed to do a Number #2 in my restroom before starting work. When done, i decided to give them a tip, only to see that he pocketed the whole thing. Dishonest, and unprofessional. They will respond in kind to my review, and say otherwise. But unfortunately, facts are facts, you will never get another business request from me nor my colleagues.
    - Steve L.
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Flooring Installers in Chino Hills

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