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Deck And Porch reviews in Chino Hills

  • A
    The complete process was excellent, from our original contact and bid from Henry Gutierrez to the completion of the job. This was a major project which included removal of 12 large palm trees, removal of all landscape, demolition of hardscape, new hardscape, plants and trees, artificial turf, drip irrigation system, and landscape lighting. Most of the workers are employees of the company and they were always respectful and showed up every work day for the approximately 3 months it took to complete the work. There were no surprise additions to the original bid, although my wife and I added a few items which added about 8% to the original cost. One of the employees, Michael, managed much of the project and was excellent. He told us exactly what was going to be done each day, plus some input as the work progressed which we felt improved the original design. He also worked on much of the hardscape with excellent results. He is a real perfectionist . We would definitely recommend this firm and hire them again. Henry, the owner, showed up every day usually in the morning making sure the project was moving along as projected. He was a pleasure to work with.
    - Rick A.
  • F
    American Home Remodeling Inc
    I got this recommendation from a list providers Angie's List sent to me to assist me with building a deck. I have contacted three of the providers so far, one of them being American Home Remodeling Inc. I contacted them on Thursday (5/8) and we scheduled and estimate for Friday (5/16). I was contacted by the company on Tuesday (5/13) to confirm our appointment since we had scheduled for a week out. I was again contacted on Thursday (5/15) for confirmation and we agreed that they would be out today (5/16) at 6:30.

    2 1/2 hours later on (5/15), I got a call and voicemail from Laura which said that American Home Remodeling will be canceling our appointment and will not be able to give me an estimate on my deck. I called back today (5/16) to figure out why they declined the appointment. I was simply told that the sales manager said they will not be able to help me. I asked for more information as to why they will not be able to help me and Laura was very unwilling to provide an explanation. I am confused and shocked because they knew the details of my project the entire time.

    I am very disappointed that I rearranged my schedule and spoke with the company three times within the last week all for it to be canceled hours before they are supposed to show up. This was an extremely unprofessional experience and I would not recommend this company.
    - Steve and Stephanie F.
  • A
    Belman Hardscape & Pavers
    Victor's crew was great! Everything went well, We did have a little communication barrier sometimes with the crew. I'm not sure what I was thinking when I took four years of French instead of Spanish! But Victor was always within reach by phone and we were able to get things taken care of. At the end of the job there were a few very minor issues that we wanted corrected and a crew was sent out the day after we sent the short list and everything was taken care of to our satisfaction. We are really happy with the suggestions that Victor made, including the wall rock around our existing balcony posts. It's my husband's favorite detail! All the neighbors are admiring our driveway! With our new design we're able to enjoy our entire yard now!  Thanks!!
    - Geri C.
  • A
    Cal Neva Concrete
    Vincent came out right away for our initial appointment. We had several companies come out to give us price quotes. His measurements were the most accurate, which made us realize that other companies were trying to overcharge. We also left the finishing touches as to pattern up to him. We are very happy that we did because his work was beautiful. He was able to start when we needed and finished a day before he initially told us he would. Vincent oversaw all of the workers which were all friendly and professional. The were very considerate in cleaning up after themselves throughout the project . Vincent was more than helpful as well with the other subcontractors here working on the pool during the time he was here. His pricing was very fair and actually because he wasn't over charging in square footage was the lowest quote we received. I can't say enough good things about this company and we already have discussed using him on other projects we are planning and know it will be another excellent experience! I highly recommend this company.

    - Cynthia B.
  • A
    System Pavers
    They did a very nice design job. They followed up on phone calls, there were no issues.  One of the overseers had to step out for a couple of days and the other supervisor called and stopped by in his place.  They were very professional.
    - Jon R.
  • B
    Patio Warehouse Inc
    The job ended up excellent but it was a nightmare to go through.  It was a horrible experience.  I was jumping mad.  They did not know what they were doing.  They would ask me for money to give it to some guy, I asked them which guy and they said the guy who worked today.  I told them nobody came for two days then they apologized about it.  They would call me up and start talking about something, I asked them what they were talking about, they said had me confused with somebody else.  It was really bad.  They delayed what should have been over in a two weeks; it took almost three months.  I did the final payment after they were done but they called up and said I have some money which I still owe them.  They did not even tell me when they were leaving the job.  I had another problem with the pricing too.  It was already a month and a half since they started working and they should have ordered the pillars when they had taken my money to go buy to the supplies but they had not.  Then they called me up and tried to get more money out of me.  They said they were out of the pillars I wanted and said it would cost me another $800 for the other pillars.  They gave me options but I did not agree.  I told them I would wait for three weeks till we get the new pillars.  I would never go to this company again and will never recommend it. But I would say, the end result is beautiful.
    - Leslie P.
  • F
    KM Patio
    Supposedly this is a family run operation. Apparently the sequence was: the initial call was picked up by the mom (I think) who told me the dad would call be later which he did. Then I was told I'd talk to the son who's in charge of sales. Spoke to him the following day, gave him some initial information including my email address. I was expecting an email so I can provide further details on the job. NEVER got the email nor a call back wondering why perhaps I didn't reply or to even check that I had received the initial email from him. About a little over a week later, I called back the number which I received from the son. I'm sure I got the right number because the greeting was using the correct name. You guessed it - no callback. I resorted to emailing them using the address from their website. And if you guessed that I received no reply - DING DING DING, we got a winner. I can understand why this provider has not received any feedback, they never get to the point where they do any actual work. Perhaps it's time to get a new person in the sales position.
    - Kevin B.
  • A
    - LINDA D.
  • A
    Affordable Handyman and Remodeling Services
    Jose was very prompt. Always on time. The work was high quality and each step was explained. I highly recommend.
    - Don N.
  • F
    Prime Builders
    he came, took measurements, but never responded.
    I tried to reach him several times, but he said he is not responsible to return my money
    - sreedhar c.
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Deck And Porch Contractors in Chino Hills

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