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Auto Service reviews in Century City

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  • After sending me an email confirmation of my appointment to bring in my car, they had no record of it when I arrived. They never apologized, and when the service rep came over he quoted a price that, I later learned, was far above the cost of repair elsewhere.. On top of that, they never informed me that the repair was unnecessary, as I was told subsequently by two other auto mechanics.
    - Lance D.
  • Nichole was friendly and helpful.  What she couldn't control, though, was the incompetence of the people who actually picked up our cars.  Nobody told us we would have to drive to a separate location to have them picked up, and when we arrived there, they didn't know how to find the location they, themselves, had selected.
    I would use Hilton again, but be sure that you speak with the actual auto transporters to clarify everything. in advance.
    - Lance D.
  • I have had a terrible experience. It has been 11 weeks, in which I have called them numerous times to come out and install the curtains. The original blinds that they installed were done incorrectly and they have yet to install the curtains. They are very unprofessional and discourteous.
    - rosanne w.
  • Because of the quality of this company's ongoing service, my car has 110,000 miles on it and runs like new. Because I use them for all my car needs, they have my full service record. They keep on top of everything. That's why they checked my brake pads on this visit; they had looked at them the last time I brought the car in and thought they might need to be replaced. As it turned out, they didn't. They gave me an Infiniti loaner car for the day, which is great for me because I need a car to do my job. I'm usually in and out of there in ten minutes. They're honest and they don't gouge me. As soon as the car was done, they called me on my cell phone. Then I got a follow-up call asking if I was satisfied with the service and scheduling my next appointment.
    - CHRISTOPHER Q.
  • MY OVERALL EXPERIENCE WITH BEVERLY HILLS AUDI HAS BEEN SUPERB. THEIR SERVICE DEPARTMENT PROVIDES EXCELLENT SERVICE. AN EXCEPTIONAL SERVICE DEPARTMENT MAKES OWNING AN AUDI MORE ENJOYABLE WHEN YOU HAVE THE REASSURANCE THAT YOUR SERVICE NEEDS ARE GOING TO BE MET.
    - ANNIE C.
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    - Norman A.
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    - Norman A.
  • He is great. He kept me very informed. He is absolutely terrific. He actually made the air conditioning work properly, which no one else has been able to do in 27 years.
    - Richard L.
  • .
    - Lance D.
  • Done carefully at no charge.
    - Lance D.
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Auto Services in Century City

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