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Custom Furniture reviews in Carson

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  • I had a back injury and needed a new sofa to support my back. I did a lot of shopping and decided to go with the Sofa Company.
    On October 18th I entered a contract to build a specific sofa with  The Sofa Company. It's a great concept - fulfilling a niche in the market, using a wide variety of styles and fabrics to build a sofa to your specificneeds. 
    Let me say upfront - the people are great. Well informed, helpful and caring. 
    But they lack the ability to execute the deal. 
    First - when I ordered the sofa - I was informed it would be 2-4 weeks to complete - that is a selling point and so I signed the contract. A few days later they called to say it would be 3-5 weeks - not a big delay - "OK" I said. Then three weeks after that - expecting to get a call that my sofa was ready - I was told the fabric I chose was unavailable - on back order and no new supplies are expected.
    Really ? It took them 3 weeks to inform me the fabric wasn't available.

    I then tried to find another fabric that fit my decor and couldn't find it in the "class" of fabric I had paid for. After some real nudging, they said I could upgrade to another class of fabric - so I chose again (4 weeks into this ordeal now). And again - "3-5 weeks" I'm told - but since all the parts were already ordered (it's now 2nd week of November) - we were confident I would get it in early Dec. [NOTE: having a minor back procedure performed on Dec 5th, I really needed this sofa for my recovery]. Stopping by their office on Nov24th - they informed me a date of Dec 3rd was the target date for the completion. I once again informed them that really needed it delivered by the end of that week (Fri 5th Dec or Sat 6th) - especially since I was leaving for an overseas trip the following week (of which I informed them multiple times).
    Well, on Dec 2nd - not hearing from them - I called again - they told me the sofa would be completed on the 5th (Fri). I begged them to please deliver it that week, either Fri (5th) or Sat (6th). That's when I was informed they "don't do Saturday deliveries." REALLY? In Southern California a company like this can't find a sub-contractor to deliver a sofra on a Saturday - keep in mind I PAID for delivery - it wasn't free as you see from the chain furniture stores. Simply unsatisfactory planning on their part.
    Well - needless to say - the reason I'm posting this - they never contacted me on Friday the 5th and now I still don't have my sofa - 7 weeks into my original "3-5 week" construction window I'm without my $2300 sofa. And next week I leave the country and won't be back until January.
    Bottom line - great, intelligent people, knowledgeable about the furniture business. It's a shame because great people and a great concept doesn't always translate into great execution. They left me dissatisfied and I want all people to know this.


    - Robert L.
  • THEY PROVIDED FAIR PRICING FOR THE QUALITY OF THEIR WORK. I'M NOT SURE IF I REGRET REQUESTING THEIR ASSISTANCE.
    - ALFRED Z.
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Furniture Makers in Carson

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