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Fitness & Weight Management reviews in Carmel Valley

  • F
    Chu, Dr. James W.
    My first visit with Dr. Chu was fine.  When I told him about symptoms including vellus hairs on my face and growing into my eyes, lips and nose, he told me he was not a dermatologist or eye doctor. I let him know that both my Dermatologist and Ophthalmologist had told me I needed to see an Endocrinologist. I had included this information when I had sent blood tests and symptoms profile so was a bit despaired when he said this to me, I've been ill for over 2 years. He did show a glimmer of compassion and told me he would prescribe a barrage of new blood tests to be taken at the beginning of May, I felt better. Went to front desk, they scheduled me for two weeks after blood tests (mid May) to give them time to receive blood tests.
    I then apparently did a very bad thing when getting ready to take blood tests a month later. I order my blood tests on-line, pricing is much better for me. I have become quite good at deciphering what my doctors have ordered since becoming ill, however one of the tests Dr. Chu needed had multiple choices that I had trouble differentiating. This had happened before when my Dermatologist had ordered tests to see what was going on with my health, I called the Lab to interpret one test for me, they gave me the wrong test. My Dermatologist told me that in the future I should just ask him. So keeping this in mind, I forwarded the test as I had entered it on-line with the question I had on the specific test (multiple choices) to the email address the office had given me previously. I called the following day to confirm receipt of the email and my appointment. Wow, I didn't expect what happened next, the Office Manager/Clerk was unbelievably awful to me. She told me the email had never been received and then demanded I give her an explanation as to why I had sent this information to that email address since the person receiving was "only a receptionist".  I had to work hard to maintain my composure as she continued to question me in a very demanding and accusatory manner. I tried to explain that this was the email address given to me for blood tests and profile sent previously, that answer wasn?t good enough. She asked why I didn't direct my question to the Lab taking the tests as is standard, I tried to explain, she wouldn't let me. She then asked why I hadn't sent email directly to the doctor? Told her I would be more than happy to if she would give me his email address. Her tone continued in a superior, condescending and accusatory manner as if I, the imbecile, had done something terribly wrong, she would not let up. I needed the information and was putting all efforts into controlling my own tone, I could sense that it would be futile to call her on her behavior. The conversation went round and round with her berating me and talking to me in this tone, I was genuinely baffled.  I finally just asked her if we "could move forward" and to please give me Dr. Chu's email address and confirm my appointment. She then told me my appointment was for the month following what I had, same day, a month later. I told her I couldn't wait that long, one of my eyes had gotten very bad and I was concerned that what was happening would affect my eyesight. I know my voice was starting to rise, I was a bit panicked. She just said "no, nothing available". I kept pressing her (she did not like this) and she finally told me she would talk to Dr. Chu and call me back in a couple of days to see if she could get me in sooner, then hung up without giving me the doctor's email address or time for me to ask any further questions. Called back to get the Doctor's email address, the receptionist answered, she was terrified to give me the address. I felt sorry for her imagining how she must be treated in that office and was ready to say "never mind" when she gave it to me. I noticed then that the original email I had sent was to a ".com" and address she had given me was ".net", I corrected, apologized for the error on new email, sent email to "receptionist" and to Dr. Chu, also asking him if there was any possibility of getting in sooner that what they presently had on their schedule. I never got a reply or a phone call from anyone, that was over 2 weeks ago.  
    I was shocked with the lack of professionalism exhibited on that phone call. Dr. Chu seemed a bit immature and unpolished for a man of his stature and education but as mentioned previously this was not a big deal to me, I've been a professional business woman for many years have worked with and alongside many powerful and successful men, I know how to get around egos. I'm sure Dr. Chu is a very good doctor, he has a good reputation and impressive background, however it is essential that a doctor care about his patients. It's obvious to me that he has no respect for his patients nor does he really care about them and that is the example he sets for those who work for him. If you have someone on staff who is impressionable and lacks maturity, as possibly this woman does, (she could not have been more than 30 years old when I saw her on my first visit) then there's a mimicry of approach that's inappropriate and completely out-of-line for a front line employee. This tone gives the impression of a lack of care for people who are ill and need the doctors help. The treatment I received is a clear reflection of Dr. Chu, what he expects from his staff and his attitude in general, probably because he doesn't need additional patients. It is also unfortunate since he is very skilled in medicine and could afford to be more gracious and caring. 
    I am a resourceful person and have found another very good Endocrinologist. Though I do need to wait a month to be seen and the office is further from where I live than desired, I would never go back to a place where the treatment of people in such an ignorant and disrespectful manner is encouraged. The absurdity of needing to ask a doctor for permission to make a patient appointment shows an internal problem with control and an insecurity of power. I feel badly for the elderly or unsophisticated patient who doesn't have the resources to research another doctor. I guess they just need to bow to the power-tripping and beg to get the help they need. So sad.
    Added on 10/17/12;
    In reviewing this information I thought I should add this follow-up. I never received a call from Dr. Chu's office regarding, bloodwork or my appointment after my unfortunate conversation with his office personnel, however, about 45 days later, week before the appointment they had for me, (which was a month later than the appointment I had on my calendar) they left a message on voicemail to let me know that they would need to re-schedule, Dr. Chu would be out of town. 
    I still can't quite believe how immature and unprofessional this doctor's office is considering what Dr. Chu does. The arrogance is beyond belief, don't think I would believe the extent of their unprincipled, amateurish and ignorant behavior if this hadn't happened to me directly.  
    - Anita G.
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Fitness And Weight Management Services in Carmel Valley

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  • Vitacost

    5400 Broken Sound Blvd NW
    Boca Raton, Florida