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Dentistry reviews in Carmel Valley

  • D
    Hatton, Dr. David J.
    We've all used (and loved) David Hatton for more than 20 years, but now, after two separate, disastrous incidents, will not be going to him ever again. Really sad and disappointed, but his errors caused over two years of compounding pain and permanent damage, as well as significant additional costs to repair. Possibly still ok for simple general dentistry, definitely not for crowns or anything requiring lining up bite correctly.
    Also--be very aware of billing and costs before agreeing to service. Were told by his staff that our dental insurance had pre-approved the service and would cover 80% of the cost. Instead, the insurance paid 80% of what they consider a 'reasonable cost' --significantly less than what was billed. The total cost to us came out to almost three times what had been quoted to us. We were unable to resolve the issue with Dr. Hatton's billing department, who refused to even consider a payment plan.
    After being patients for so many years, the poor service and then unreasonable charges--for problems that had not been fixed, and were causing more--still feels like a betrayal. He referred us to a periodontist to fix the problem. Turned out a periodontist wasn't necessary (another additional, completely unnecessary bill to pay), but the periodontist referred us to another local dentist who was able to fix the problem(s).
    - Leila E.
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Dentists in Carmel Valley

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