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Tile Installation reviews in Camp Pendleton

Real People ~ Real Reviews ~ Real Results

  • Steer clear of this crook. Submitted a bid without actually measuring square footage . He tried to double the cost of the project after he did demo work on less than half of the job. So we cancelled the job. I had paid him 50% of the total cost of the job he said it's a wash and he would not refund any money and would put a lien on the property if I tried to get my money back! . I obviously wouldn't mind paying for the work that was completed on the demo but to try and take the rest of the money isn't right. I don't think a contract should have been set up if he didn't measure the job properly. He had already been on the job for 2 days and the only reason he found out the footage was wrong is because he realized there wasn't enough tile on hand for the job which we supplied. You think that would be rule number one for someone who sets tile for a living is to measure the job. I believe he should have stuck to what he had quoted it was his mistake not mine I never gave him the sq. footage he came up with the incorrect numbers on his own. He stormed around my hotel lobby area like a little kid I had to ask him to leave the property. I would not advise anyone to use this company. I run a successful beach hotel for almost 20 years and dealt with many contractors but Never had an issue like this. BEWARE
    - Jeff T.
  • I was very pleased with the service and professionalism of EK Marble. Eric was organized, prompt, and did an outstanding job on my marble. Also, he refinished my sister's tile too, and she was very pleased. I highly recommend this company.
    - Kerry S.
  • It went very well. Everything was done in less than a year. I had zero complaints. The reason I chose Daniel was, it was obvious he, unlike the other contractor companies I spoke with, was not a sales person and genuinely wanted the best possible for what I could afford. When I am able to remodel my kitchen, Daniel Montijo will be the first person I call.
    - Shawn L.
  • Our floor is 17 years old and was in need of a professional cleaning. Our floor looks new again. Mike and Alex were here on time and proceeded to clean our floor. They were both very professional and worked very hard to clean our floors. The job was supposed to be a 6 hour job but ended up being a 10 hour job. They never stopped working on their hands and knees. They paid attention to all the details.
    - anita s.
  • Mike, the owner, was very professional and thorough from the bidding appointment to the final walk-thru.  Mike was on the job-site at least once every day and was very engaged in making sure everything was done to our satisfaction. 
    The person we had the most contact with was Robert who is a master craftsman and who led every step of the job.  Robert was always on-site and he fully explained each step of the process. Robert gave us his cellphone number and was available to answer questions at any time.
    Care was taken to cover everything including sealing all of our cabinets and covering our bamboo floors throughout the rest of the house.  The job-site was cleaned each day and we were always left with, at least, one fully functional bathroom throughout the job.
    At some point during the job our stainless steel refrigerator door was accidentally damaged. Even though the damage was not major, Mike made no attempt to deflect blame.  In fact, as soon as he saw the damage he got on his cellphone and ordered a brand new stainless steel door and arranged to have it professionally installed.  The refrigerator was as good as new by the final walk-thru.
    We put off doing this job for years because of the disruption we expected and, while there was disruption, it was not anything like we had imagined.  I believe that this was due primarily because of the customer focused attitude of Mike, Robert, and the whole crew who worked on our job.
    Finally, and most importantly, the final product is nothing short of amazing.  The quality and workmanship is absolutely wonderful.  We are very happy and would highly recommend The Tile Guys.

    - Charles F.
  • I needed a master bathroom remodel and was leery of doing it myself as I was going to need plumbing re routed. I got a quote from SoCal remodeling and got an excellent price. They would do all the installation and I would pay for the materials. You have to take the deal immediately or the price goes up by a third I you want to think about it. I was worried about dealing with a contractor because I've had problems before but they said that you pay a bit at a time as they hit their completion marks so I felt that was fair for everyone involved. I wish I had done a bit more research. They hire unskilled labor to do their work and the guys get paid by the job so it's in their best interest to to as many as possible. It's a good thing I was home the entire time because you have to keep your eye on them all the time to make sure everything is done up to spec. The tile work was average at best. There were holes in the grout, you could see thin set in the grout lines because they used too much. The tile installer even installed a cracked tile right a chest height (they did fix that when I pointed it out). They did not understand how to install our tub even though there was a video of how to do it on the companies web site and had to cut the brand new tile under our freestanding tub because they couldn't figure out how to put the drain in. Admittedly, you don't see it under the tub but if I ever want to install a claw foot tub I won't be able to. They also left the water supply pipes too long and the whole tub is shifted forward on its skirt. They said it would take 2-3wks tops to get to completion, 7 weeks later it was finally finished. I have chipped out the thinset and regrouted the shower. I will also be fixing the tile under the tub and the water supply lines. They offered to send a guy out to start fixing my issues with their workmanship. I took that afternoon off to meet him, 3 hours later they said he wasn't showing up because the supervisor and salesman wanted to come see my complaints a couple of days later. Well, the supervisor was the one that installed the tub wrong in the first place and I had pointed out the excessive thin set to him at least 3x. After 7 weeks I just wanted them gone. Their work is good from afar but if you take a closer look, the attention to detail is severely lacking. The price was great but you get what you pay for. Thoroughly average job, and that's only because I watched them like a hawk.
    - Matthew L.
  • Paul's crew was excellent.  They worked on our house as if it was their own.  They are true professionals. They did no damage and worked diligently through the day. They were on time.  They made suggestions to make things more beautiful or easier for us when the job was finished.  Paul was over at my house 2-3 times a week depending on what was going on at that point in the construction, and we appreciated that because he lives 45 miles from my house.  If we wanted to change something, Paul would give us both sides of the consequences of doing the change.
    For most of the job, things went very smoothly.  We did have some delays, but they were do to problems with 1) getting 3 slabs of granite which we had to pick out 4 times because they would only have 2 slabs and we would have to wait for the next set of slabs which didn't look like then ones we liked.  Or picking out 3 slabs only to get them to the manufacturer who called us because the granite had polishing circles on it. Or 2) the cabinet manufacturer was 3 weeks late getting the cabinets to us.  But these things were out of Paul's control.  What he did do was keep his crew working on other things while we waited for the items to come in.
    One thing that was very refreshing was that Paul was very levelheaded and didn't get upset over things we wanted to change.  He didn't take things personally. He would consider it, talk to his crew to get their input on the pluses and minus of the change and then talk to us to make sure we wanted to do it.  He wanted us to get everything we could and worked hard to make that happen.  He is a professional contractor and acts like it.  The kitchen is beautiful.  We are so happy with it.  It just feels comfortable and also feels like it fits in with the rest of our house.  The cabinets are a deep cherry and they have many things designed into them to make them functional, yet gorgeous.  The crew did a great job replacing the large , slate tile around the island after they pulled it up.  The kitchen really trips our trigger.  Thank you, Paul and your crew, for making our dream kitchen a reality.
    - peter v.
  • Proper grouting I discovered is a 2 step process with necessary drying time before adding sealer.|He did the job in one house call. ... Not waiting at least 24 hours for proper drying. This resulted in the job lasting less than 8 months.
    - donald s.
  • I called Michael and I explained my problem. Even though he didn't accept the work but he kindly gave me advise.
    He was very helpful. I will call him again if I want to remodel my bathroom.
    - mandana s.
  • It was a Saturday when I called and left a message for them. They answered 15 minutes later and said that they don't have time until November. I have no experience with them but I will give them an A for their quick respond.
    - mandana s.
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Tile Installers in Camp Pendleton

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