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Carpet Installation reviews in Burbank

Real People ~ Real Reviews ~ Real Results

  • This is the second time we have used M&M Flooring for new carpeting. Both times the process was flawless. Mike was very helpful in figuring what carpet would work best for our situation. The installation was perfect. Call Mike, you won't be disappointed!
    - Judy M.
  • This company is so professional and their customer service is beyond what anyone would reasonably expect. I can’t say enough good things about them. Would use them 100% and would recommend them to anyone I know. They are truly great and also have a nice inventory of flooring choices.
    - Michelle R.
  • Mike is a wonderful contractor!  He runs his business personally & professionally with great care & concern.  He came for a free estimate on the day we called him, helped us choose great flooring to match the flooring in the rest of our condo, creatively & thoughtfully considered how we could get the work scheduled to make it easy for us, scheduled within the time frame we agreed on, and brought wonderful perfectionists to complete the work on time beautifully.  The workers were always punctual, pleasant, and professional.  We needed to have each room done separately, with a day in  between to move from one room to another.  There were some unusual challenges that they solved: allowing a flow of flooring from the hall to the Master bedroom and creating a cover for a tiny step to the patio.  We really enjoyed working with Mike & his workers and are so pleased with the result!  I can't praise them enough!  Having used many contractors in the past for various remodeling of homes, M & M was the actually the first easy & pleasant experience with a great result!
    - Emily P.
  • Herach is very professional and understands his products. Dennis is very kind and hard working. Purchased 12k worth of tile, carpet, and manufactured flooring. The carpet is the best quality. So soft and luxurious. The installers who did the tile and manufactures flooring were not on their 'a' game. The baseboards had to be redone three times and it was very difficult to communicate with the installer. There was also an error in the order which caused me to eat the cost of non returnable inventory. However despite these issues, Herach is honest and ethical and wants his customers to be happy with their experience. Dennis worked and reworked the order with me and my wife and was very professional through the process. They both got us great financing and after the installation errors were solved, the final job is really good. We are happy with the results
    - Mark H.
  • I love our home but we ran out of space after our daughter was born and had to convert our office into a bedroom. We never managed to save enough to upgrade our starter home, so we decided to invest in an addition instead. We obviously had a tight budget to stick to, but the estimate given ended up being accurate and the job was done within our budget. I was actually impressed with the quality of the addition we were able to get, considering our limited funds. Mickey, the project manager was wonderful when it came to contacting us about project updates and letting us know what the plans were. The remodelers were true professionals and respected the property, my family, and visitors during the workday. Questions were also answered promptly if I needed to contact them for any reason, which I
    The finished addition turned out great and was just what we wanted. We kept it simple, but had glass doors into the room installed as well as a window and closet. Everything is sturdy and looks how we?ve expected. The extra space has been a blessing and I'm grateful
    I found a company that was interested in helping us get the most for our time and money. I would recommend them to anyone working on budget or just looking for a quality remodel.
    - Wilfred H.
  • This is our first house. Our first remodel of any kind. So, of course, we were only expecting a NIGHTMARE, right? We found Troy and the guys at Horizon through a friend (which is not always full proof) and we went for it. Dove in.
    Troy is a true professional. Everywhere we went, to vendors all over town, everyone talked very highly of Troy. He is a good communicator and can explain the more complicated aspects of these kinds of projects very well. Troy was always available to us. He never let us feel "out of the loop" and was good at returning our phone calls, texts, etc. He worked within our timeframe and made sure everything was done on time. Everyone Troy brought in - from the paint, to the hardwood, to the plumbing, to the electrician...they were all exceptionally skilled. 
    In the kitchen we did a complete remodel. New sink, faucets, countertops, etc. The one thing we did that worked out amazingly was the cabinets. Troy suggested we could re-finish them. He said "he had a guy." What that guy did was nothing short of amazing. Our dark, brownish kitchen was transformed into a bright, shining beautiful white kitchen. It was an amazing transformation and beyond our expectations. If this is something you are looking to do I could not recommend these guys more. The craftsmanship was top notch. The tile guys who installed the backsplash were very skilled. 
    This experience can be very stressful and demanding. Or so I've heard. Troy and his guys made our experience stress free. We are even more excited about our new home than we were when we moved in. A remarkable accomplishment we have only Troy and his talented guys to thank.
    - Anne L.
  • We've never had a great experience like this with any kind of contractor of any sort.  The owner was really helpful with me.  He was helping me in making decisions.  He's very professional.  Also, he has two installers who were just absolutely incredible.  They performed above and beyond with the work that they did.  They were very professional.  They weren't the least expensive, but their work was just what we expected. 
    - Frank E.
  • Punctual for both the estimate and the job.  Good advice regarding choices of carpeting and padding.  Friendly, professional and personable.  An enjoyable experience because everything happened as anticipated!
    - Jay M.
  • Mike, Daniel and all their crew are so great!  We worked primarily with Mike to discuss materials, setup times and payments, but everyone who worked on the job or in the office were really nice and always working hard.
    Our wood was originally covered up with carpet, before we even consulted about the work I had torn almost all the carpet up from the floors to check the condition of the wood underneath.  The crew picked up all the staples and cleaned everything up before going in to sand the floors.  I talked with Mike about our future plans (how would animals effect our new floors?) and he helped us through the decision process. We went natural, no stain, with a matte finish.  The guys did a great job working new boards into our damaged areas so they flow seamlessly with the old floors which, over time, had soaked in the color tint from the original finish decades ago.  When some old boards cracked due to unseen termite damage Mike and his crew were right there ready to help replace them.
    In the newer parts of the house we got Silk Strand carpet by Mohawk installed onto a wonderful carpet pad suggested by Mike.  We originally just used the carpet as a price gauge, intending to step down and find some money savings as the project got closer to its start date, but by the time we were ready to order we just couldn't give it up, this carpet is fabulous!  Our carpet install hit a snag when dry rot was found near the back door, but the guys were right back to work the next day after we had it repaired.  I don't regret the extra money we spent on the carpet, every time I walk on it I have a guilty smile on my face.
    Our vinyl area was just a small bathroom, the crew took care of the carpet that had been there previously as well as taking away all of the carpet and pad I had torn up before they even arrived.  They did a great job on the installation here and it was our first piece of finished flooring in the whole house.
    After all the flooring was done Mike came over personally with 3 or 4 guys to get our baseboards in before the house tenting.  They were fast and did a really great job. I found one or two places missing caulking after they left, but Mike came over the next day and fixed it as well as adding some really nice thresholds to work with our wood floors.
    I really can't say enough about how much I liked working with M&M Custom Flooring, if you're thinking about doing a home improvement project, definitely get these guys to work on your floors. I will be calling them again with my next flooring project but in the mean time I'll be talking them up to all my friends and coworkers.
    - Claire L.
  • What started out as a "simple"   make it liveable request turned into a can of worms. Years of neglect had taken their toll on this lovely old home. I had, on numerous occasions, tried to get my parents to fix things up but my mom always refused to believe that anything was wrong. Recently she had a heart attack and I have had to move in to care for her. I wouldn't move into the back of the house unless it was fixed up as I couldn't stand the carpet and this terrible smell back there. Thus my dad called U.S. Home Developers for an estimate and then turned everything over to my brother and myself. I looked them up on Angie's list and was pleased with their ratings. There is so very much I could say about this 3 week process. Everything was done professionally. The workers were respectful of our situation. They even cleaned up everything, leaving us no trash. Yaron oversaw everything and on more than once occasion crews of workers were working on different projects at the same time. Every evening Yaron would personally check that the work was completed properly. This could entail him crawling under the house or through the attic. He would come out with pictures he had just snapped on his phone for me to see.  More than once he called workers back to fix some small thing they had over looked. I couldn't be happier with the work done and the price. Everything was individually priced so I knew what everything cost. It added up to a tidy sum but we certainly got our money's worth. The whole family is pleased with the work, how things went, and is glad the work was done.
    - Lynlee E.
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Carpet Installers in Burbank

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