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Carpet Cleaning reviews in Brea

  • A
    Quality Carpet Cleaning Inc
    They cleaned a couple of rooms and a hallway. My 88 mom loved Juan and said he was polite and did a great job. She is so happy with the outcome that she has towels on the carpet so nobody makes a mark. That is a good job!
    - Therese F.
  • A
    Stanley Steemer
    They are good and they are careful. They are professional but they are always trying to get you to do other things like cleaning the couch, etc.., always asking to do more stuff. Other than that they are good. I like them too because they make the carpets smell good.
    - Eric O.
  • A
    Embassy Carpet Cleaners
    I have used Embassy Cleaners for several years to clean my carpet and upholstery. They are reliable, consistent, respectful of your home, everything looks great when the job is done. I gladly recommend them.
    - Laura F.
  • A
    Quality Carpet Cleaning Inc
    I initially used Quality Carpet Cleaning a few weeks ago and was very disappointed with the job done; my initial review here on Angie's List reflected this. However, I'm am taking the time to write this follow-up review, because Quality Carpet Cleaning made things right! They listened to my concerns and responded very quickly. They have a 30-day guarantee... AND IT'S THE REAL DEAL. Hearing of my disappointment, QUALITY CARPET CLEANING immediately contacted me and then came out to make things right (free of charge) and completely at my convenience. The owner himself, and 2 other carpet cleaners came out and did a fantastic follow-up job! They were apologetic and obviously take a lot of pride in the work they do! It is rare these days to see such care and honesty. I would take my initial review down, but I couldn't figure out how to on Angie's List. Suffice to say, I would not only use Quality Carpet Cleaning again, but I would recommend them 100% to family and friends! This is a business I would trust!
    - BRIAN B.
  • F
    Quality Carpet Cleaning Inc
    I will start by saying this is the 2nd time I have used Quality Carpet Cleaning. The first time I had an excellent experience. This time the experience was very poor.

    To start, I purchased a deal on Angie's List for cleaning 8 rooms (250 sq ft) for $147. When my Quality Carpet Cleaning serviceman showed, he explained to me that I had purchased 7 rooms for $147. I told him it was 8 rooms, and he said it was 7. We discussed cleaning of stains and he noted that there would be 2 additional charges. Upon his completion, i showed him my Angie's List purchase of "8 rooms for $147" (which I shouldn't really have to do), and he said okay, but then added a 3rd charge (which we had not agreed to) for stains.

    The quality of the carpet cleaning was also a concern. In each area the cleaner addressed stains, the carpet was left "crispy" after the service was completed. This did not seem right, and I did not notice until the next day when the carpet had dried. I am concerned that the carpet should have maintained it's softness. It is a stationmaster, and prior to him treating it, it was very soft in all areas. I assumed (incorrectly) that after he treated the stains, the overall carpet cleaning would have left the entire carpet soft. Still, it was left "crispy" in certain areas - and I was very dissatisfied with this.

    Finally, in our downstairs bedroom, there was a small stain that was either completely ignored or neglected, which brings in to question the thoroughness of his work. Why was this stain not even brought to my attention to treat? 

    I did not have a great experience with this carpet cleaning this time and do plan to contact Quality Carpet Cleaning about their 30-day guarantee.
    - BRIAN B.
  • A
    DAY-N-NITE CARPET CLEANING
    Mr. Day arrived on time and was very professional. We had planned to replace the carpet in our den because it is the room where we allow our dog and the carpet was very soiled. He told us to let him try to clean it first, even though we were skeptical that the carpet in that room could be saved. We were amazed at what he was able to do. He had to spend a little extra time in that room, but the results were amazing! The carpet looks brand new and we are canceling our measurement appointment for new carpet. Day n Nite has state of the art equipment that was able to do the job way above any carpet cleaners we have had in the past. I highly recommend them to anyone looking for great carpet cleaners!!
    - Teresa R.
  • A
    Quality Carpet Cleaning Inc
    It was great- they did a great job and we are really happy with their work. They charged extra for deodorizing the carpet- because I wanted that. They got all my things out of the carpet, showed up on time, were in and out and so far, I am really happy with them. They did four rooms.
    - Danielle W.
  • A
    Quality Carpet Cleaning Inc
    I just got my internet working again after a whirlwind schedule of moving to a new house. I still have a lot of cleaning to do but I felt compelled to write this review because of the amazing work done by this company.
    I ordered this coupon for tile and grout cleaning prior to my move-in date and I fully understand the work and cost to do this job may exceed on what is provided on this promotional.
    We encounter a small issue during the day of scheduled cleaning and the response of this company to make me happy and help me out on my need is nothing short of 'Amazing'.
    They sent 'Kenny' to my house and the two gentlemen that work for him started cleaning my floor immediately, not to mention, doing it with a smile on their faces. About 4 hours after 'Kenny' explained to me that the work needed in my house is about three to four times over what was stated in the promotional but this company did not ask for a single cent more.
    There is no company existing today that will perform perfectly each and every time, what is important is their ability to resolve issues and focus on customer service.
    I got an impossible deal on this project but I am also loyal to company who puts their client's happiness before their profit margin. I will add this company to my list of 'Amazing Service Provider'.
    To all the people who work in this company, to Kenny and his two guys who went down on their knees and clean my tile flooring for many hours ... THANK YOU!
    - Joseph M.
  • A
    Expert Carpet Care Inc.

    The service turned out wonderful. It could not have been any better. Our carpet was really filthy. They came in and gave a wonderful estimate and worked super, super hard. They actually came in twice. The first time they came in they did as much as any human being could do. The carpet in two rooms had not been professionally cleaned for about 16 years. It has been a long time. It had been vacuumed and spot cleaned and looked like it was getting dirty. Their first cleaning brought up a bunch of junk from the pad so the carpet looked great for the first couple of days, but after that it started leaking up dirt. They came back and fixed it. They came back in January just to make sure. They did the follow up for free, no extra cost. I can't ask for anything better. They work super, super hard and have a great attitude. They listen to what I say and, if for some reason I am not satisfied, they come right back and fix it. No problem. You will not have the feeling that they are not listening to you or are not doing it right. They do it right. 

    - Carol R.
  • A
    Expert Carpet Care Inc.
    Summary:  This company is stellar; our carpet is beautiful and their customer service is exemplary.
    Shane, the technician, did a good job getting out quite a bit of ground-in dirt and staining on our wall-to-wall carpet (beige, 6-6 nylon, installed 16 years ago).  He called to say he'd be delayed for the appointment, due to Brea Mall Christmas freeway traffic.
    I observed Shane working efficiently, thoroughly and quickly.  What a workout!
    The carpet looked much cleaner and fresher than before.  
    .
    Embedded stains began to "wick up" to the carpet surface, and some areas remained damp, so Jim the owner raced over ASAP and spent about an hour rinsing and then drying out the carpet.
    One day after the second rinsing, everything looks so clean, fluffy and fresh.
    Jim will call in 3 weeks to ensure that all is well, and to reapply the Scotchguard.
    We definitely plan to use them again.  Great job!
     
    - Carol R.
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Carpet Cleaners in Brea

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