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Countertop Installation reviews in Bonsall

  • A
    IDEL DESIGNS
    Henry was very accommodating in helping me decide on the color for my cabinets. He came out to our home twice and I  also went to his shop to look at samples of both cabinet doors and granite. He knew I was on a budget and worked within it. Henry made sure I approved the granite slab before they started work. He sent me a picture but I opted to go to the shop to see the entire slab.  **note:  The shop is in Escondido, even though there is a San Diego address on Angie's List.  
    The granite counter tops were beautifully fabricated by Ruben and efficiently installed by Ruben and Lee.
    Oh, yes. We had a pre-existing problem with  our old counter top that had pulled away from the wall by about an inch. Our original cabinets/counter tops were 37 years old and were attached with nails rather than screws. Gustavo came out and reattached them securely using screws before the new counter tops went on.
    Next was the cabinet refacing. The installation process was going more slowly than outlined to me. Also there was some miscommunication about the materials that were used for some parts of the project. When I contacted Henry about these issues, he immediately came out to our home to resolve them. I really appreciated his prompt and professional response. Edwin and Gustavo did a beautiful job of installing.
    I'm so pleased with the new and improved look of my kitchen! It's become the showcase center of the house. The workmanship was excellent and Henry and his team worked hard to make sure I was happy with the end results.
    - Marilyn M.
  • D
    AMAZONIA KITCHEN & BATH
    When I first spoke with Randy, he was very responsive, friendly, upbeat.  He gave an excellent impression and said he often did some of the fabrication projects personally.  Our stone was so unique, he'd probably do it himself.  (After the fact, I think this was 100% baloney and a sales pitch)  Based on the on-line reviews and my conversation with Randy, we hired his company.  We had purchased a very expensive quartzite stone.  Unfortunately, we were disappointed with the installation results.  It's been less than 4 months and the caulking is already coming apart.  After they had finished, we noticed that one section of the backsplash had numerous chips and was missing chunks of stone.  It was also fabricated in a totally different style so it doesn't match the rest of the kitchen.  This section was small and in a tucked away spot so we didn't notice it When the installers were here.  There were also several, small chips in the surface of other portions that we asked the installers to remove.  They did some but not all.  When I called Randy afterwards to complain, he couldn't be bothered..... he already had the sale.  He said if I had problems, I should call the installers.  He sub-contracted the work.  Why would I call them to come back out when they were the ones that created the problems?  Randy was the owner, salesman, top of the pyramid.  Bottom line, we would NEVER recommend this company and encourage potential clients to get quotes elsewhere.  We keep our toaster in front of the worst spot.  Out of sight, mostly out of mind.
    - Cathi W.
  • A
    Stone Masters Inc
    approx. 3 months ago we had a slab leak in the house which  following repair we wanted to get all the floors cleaned and resealed.  Juan of Stonemasters came out to review the job and explain his company's process of deep cleaning and restoring all our stone and marble.   He is very professional and thoroughly knows his business.  we immediately knew we wanted him to do the job over the several others we had talked to.  He and his assistant arrived at the job ontime and they were very careful and thorough in moving furniture, covering carpets and cabinet bases etc.  They spent almost two days doing the floors and repairing any areas of grout etc that needed attention.  He also did extra work in the master bath where he repaired the marble in the shower and spent extra time polishing the vanity countertop.  Also when we requested that he clean a second bath which has ceramic tile he gladly did this too with no extra charge.  The result is that our floors and baths now look better than when the stone and tile was put in years ago!  We highly recommend Juan if you have any tile or stone that needs attention.  He is totally professional and knows his business and he is a nice guy too!  We will definitely be calling him back to do work on our outside patio stone!
    - richard n.
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Countertop Kitchen Installers in Bonsall

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