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Excavating reviews in Bloomington

  • F
    California Pumping & Snttn Inc
    What a terrible experience dealing with this outfit. I called this company on Monday 12/1/2014 for pumping service of my septic tank.The earliest date available would be on Wednesday, 12/3/2014. I specifically requested a tractor to dig up my tank for pumping since I am disabled and unable to dig it myself. I was quoted a price of $185.00 for pumping and $95.00 per hour for the tractor service with a minimum of 1 hour required. We agreed. The weather was terrible on Tuesday 12/2/2014 and I received a call to reschedule. They agreed to call me when the weather cleared a bit. I waited all day Wednesday and Thursday. I finally called them on Thursday to find out what was going on. The young lady told me that they did call me on Wednesday and left a message. They apparently saw a break in the weather and wanted to come out to pump. I explained to the young lady that no message was left on my phone. I asked what number they had for me and they  had reversed the numbers. So I did not receive a message. When I called them on Thursday they told me that they had problems with equipment and a had an all day job in Los Angeles so Friday 12/5/2014 would be the soonest. Oh well, I have been waiting all this time. The young lady gave me a window of 12 noon and 2pm. Ok. I receive a call finally that they are on the way. A pumper finally shows but no tractor for uncovering my tank. I ask the driver where the tractor is. I explained to him that I requested the tractor so I can uncover my tank. He makes phone calls and has already filled out receipt for $185.00 to pump and 1hr @$95 to dig up tank. He claims that office is going to call me and straighten out situation.He has now gone to his pumper to get a 'shovel' and is going to uncover my tank. I call the office and speak to the young lady and I tell her that they have blown it. I explained to her that on my initial call on 12/01/2014 we had agreed to they prices and the service needed. I had no problem paying them $95.00 per hour for the tractor even if it took 2hours to uncover my 4'x8' tank Needless to say I told the driver that I did not wish to do business with them and cancelled on the spot. I requested the contract that he had already filled out. I guess this driver was going to charge me $95 for 1 hour to dig my tank up with a shovel. By now my neighbors had brought their shovels to dig out my tank. I called Bill Miller Septic Tank service and they came out within an hour. Thank God for good neighbors..
    - tony v r.
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Excavators in Bloomington

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