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Window Cleaning reviews in Benicia

Real People ~ Real Reviews ~ Real Results

  • I did not have high hopes for the stove -- an old electric stove - which was not well cleaned when we moved in. I was amazed that it was absolutely SPOTLESS - including wire racks after being cleaned. Jenny had two additional staff working with her. Jenny is fluent in English and Spanish and I was impressed by the professionalism and courtesy with which she managed her staff. Jenny is personable, pleasant and owns her own business. I was impressed by her business sense. Jenny and staff were fast, efficient and professional. I plan to call on Jenny in the future and would highly recommend her to anyone looking for similar services.
    - Linda L.
  • The gutter cleaners were supposed to come at 8 am, but by noon I still hadn't heard from them.  I called Jim, who had given me the original estimate, and after checking with the guys, he said they were in the process of cleaning our gutters.  But no one had been here.  I'd been home since 8, waiting.
    He called the guys back, and then said they had mistakenly gone to one of my neighbors' houses.  He said they would come as soon as they could.   
    A couple hours later, two men rang my doorbell.  Only one of them spoke to me.  He spoke rapidly and was clearly upset.  I had a difficult time understanding him, and asked him if they were here to clean my gutters.
    He said yes, and began pleading with me.  Something about wanting me to tell Jim that they'd already cleaned my gutters in the morning, about being afraid of getting in trouble.  Then he said something about my house and "fast" or "quick", that I didn't understand.
    I felt bad for them, but couldn't lie for them. 
    He continued to plead with me, speaking very quickly.  I could not understand everything he said, but it was clear he was distressed.  I told him I had already spoken to Jim, when they hadn't shown up on time.  This made him plead more desperately.
    I believe he asked if I could tell Jim that I was mistaken earlier when I spoke to him, and wanted me to tell Jim that they had, indeed, been at my house in the morning.
     I told them I was sorry for them, but couldn't help them.   I was paying for a service, and just wanted it done and done right.  Jim had said the job would take about four hours.
    They finally went off and went to work.  
    They rang my bell less than 30 minutes later, handing me a bill for $150.  The one who talked asked me to write my check and give it to them.
    I explained that I couldn't give them the money directly (after all, they had asked me to lie to their boss), and commented that they had only worked for 30 minutes when Jim said it would take about four hours. 
    He insisted they did a good job, just fast.  He seemed very anxious.
    He asked again for the check, which I refused to give him, saying I preferred to send it directly to Jim.  They clearly did not like this and continued to beg me to pay them directly.  After I firmly said no and thanked them for what they had done, I called Jim and told him that they'd only been on my roof for 30 minutes, and had asked me to lie about when they were here.  My dealings with Jim up to this point had been fine.
    He said the guy who did all the talking was a good guy; he probably just felt embarrassed because they went to the wrong house.
    I said I understood he was a good guy, but they had only spent 30 minutes cleaning my gutters when he himself had told me it would take about four hours.
    He insisted they wouldn't leave without finishing the job.
    I asked why it had taken four hours to clean my neighbor's gutters, when her house is the same size as ours, and she doesn't even have any big trees!  And why had he originally told me the job would take four hours if they could do just as good a job in 30 minutes?
    Jim said they take as long as they need, and obviously our gutters must not have been very dirty.
    I told him that I found that hard to believe.  They hadn't been cleaned well over a year, and our pine trees are constantly dropping needles.  
    He said again that they were good guys and he was confident they'd done a thorough job.
    I asked him if he could at least lower the price of the bill.  He had originally quoted me $150-$175 for a four-hour job.
    He said $150 was already a good deal.  They should have charged $175 because of the size of our house.  Then he said he guessed he could go as low as $125, but any lower than would be impossible because he had to pay the guys.  
    Exhausted by the whole ordeal, I agreed to send him a check for $125.  
    To add insult to injury, the next morning, I found a garbage bag 1/2 full of pine needles and a red scoop in my yard.  They hadn't even cleaned up after their work.
    - Janette W.
  • I went on to Angie's list to find a window washer.  Jim Arasmith was highly recommended so I called him.  He got back to me immediately and after asking me some questions, gave me an estimate.  We scheduled a date for him to come out.  They were punctual and efficient.  Windows and screens were cleaned to my satisfaction.  Jim came out when they were done to make sure I was satisfied.  I will definitely have him back to wash windows in the fall.  I have already recommended him to my friends.
    - Susan M.
  • JIM CALLED PROMPTLY, AND SCHEDULED A WINDOW CLEANING WITHIN A FEW DAYS. JIM SAID HE OR AN ASSOCIATE, PHIL, WOULD ARRIVE AT 8AM. PHIL ARRIVED PROMPTLY, EXPLAINED THE PROCESS AND CONCLUDED HIS JOB BY 1:00PM. THE WORK WAS THOROUGH, AND PHIL WAS POLITE AND FRIENDLY. HE RESPECTED OUR HOME, PROVIDED VERY GOOD SERVICE.
    WE WERE VERY HAPPY WITH THE SERVICE, AND THOUGH WE DID NOT PAY FOR THIS SERVICE (IT WAS PART OF A WINDOW INSTALLATION BY SGK HOME SOLUTIONS; ALSO HIGHLY RECOMMENDED), I DID ASK FOR AN ESTIMATE OF COST SHOULD WE WANT TO HAVE HIM RETURN. HE ESTIMATED THE COST AT $295, FOR 31 WINDOWS AND DOOR, INSIDE AND OUT WITH SCREEN CLEANING. WE FOUND THAT TO BE VERY REASONABLE, AND WILL LIKELY CONTACT FOR FUTURE WINDOW CLEANING SERVICES.
    - Elizabeth L M.
  • It was difficult to make contact with Stuart. After two weeks of trying and leaving messages (e-mails not returned), Stuart and I connected. He sent me Rene the very same day. Rene was fantastic! He was fast, meticulous, friendly and didn't leave anything out of place or dripped upon.
    - Sharon T.
  • Great work, have hired her again and always consistently good work.
    - Linda L.
  • unknown
    - margaret w.
  • They did a good job on the windows. I would have liked them to clean up the dust that was left on the vanity below one of the windows however overall they were neat and i am very pleased.
    - Diana T.
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