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Storage Unit reviews in Benicia

  • F
    I needed a 10? x 10? storage unit to store some of my mother?s excess furniture and other items. I went to the Public Storage website and located a facility nearby. The advertised price was $131/month with ½ off the first month. I compared prices with other companies and decided this was competitive and the location was good so I went ahead with the online reservation process. It wasn't until the final screen that a mysterious one-time ?administrative fee? of $22 appeared. I went ahead anyway, not knowing that it would get worse. A couple of days later I went to the facility to pick out a unit and finalize the paperwork. I took along a printout of my reservation showing a ?Monthly Rent? of $131. I checked out the unit and everything was fine. I confirmed with the salesperson that the ?total monthly cost? (I used those exact words) after the first month would be $131.  This turned out to be a lie, because when we got back in the office I was informed that insurance was required at the minimum rate of $11/month. I said I didn't need insurance, and that there wouldn't be anything of sufficient value to require insurance. I was told that insurance was required because it is in the lease agreement. When I asked why this wasn't revealed on the website or wasn't mentioned when I asked about TOTAL cost, she had no answer. Evidently her training script had failed her. It was only after I indicated that I wasn't going to take the unit that she suddenly reneged and said I could just decline the insurance. But there?s more! She next revealed that the lock I thought was being provided for free would be an extra $17. 
    Clearly these practices are deceptive and unethical. The lease actually makes very clear that Public Storage is under no circumstances liable for any loss of the occupant?s property. Why should they care if their customers carry property insurance? No doubt they make money on the insurance sale. 
    At this point I would have gone elsewhere but due to time constraints I had no choice. Basically their business model is to squeeze as much money as they can from potential customers using whatever deceptive practices will work. 

    UPDATE -- After 6 months the rental rate went up by a staggering 12%. There is no imaginable justification for this increase.

    - Daniel C.
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Storage Units in Benicia

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