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Explore Our Solution Center for Helpful Gutter Repair Contractor Articles

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Gutter Repair reviews in Benicia

  • A
    ROOFMASTERS
    This company was fantastic.    Exceeded my expectations.   Very communicative.  Pulled all the permits,  showed up on time.  Cleaned up after themselves every night.    Worked quickly  (sometimes 11 hour days in the heat).   Finished the job professionally in 3 days and had the inspector arranged for final sign off on permit the 4th day.     So happy I hired them.
    - AnneMarie M.
  • A
    Henry Roofing
    Determined that repair/replacement not required. Nailed up a loose gutter. I really appreciate the honesty and professionalism of the consultant, Brian Sauer. If I need roofing or gutter repair in the future, Henry Roofing is definitely my first choice.
    - Edward D.
  • A
    ROOFMASTERS
    My experience started with the estimate and proceeded through the completion of the work.  The estimate was done in a timely manner.  The owner came and did the estimate.  He listen to my concerns and addressed them appropriately.  I accepted the proposal.  There was some confusion about getting the job started but I was told what was going on and was allowed to make the choice about about allowing the delay or pursuing the work.  It worked to my benefit because the material provider gave a $400 discount to be able to deliver the material later.  The discount was passed to me.  The job was started and on the first day the roof was completely stripped and I could not find any waste around the house.  The new roof was installed the next day.  Inspection by the city inspector was passed and I was left with a new roof and a clean work site.
    Through out the process, the owner was responsive to my questions and concerns.  He and his foreman were very professional and easy to work with.   It was my pleasure to do business with him.
    - Lothar W.
  • B
    Roofmax
    This is an update to my earlier posting. I added what has been corrected and/or responded to after my first post on Angie's. After my post, Roofmax called and tried to make good on several issues. I updated my report to reflect this as I felt they made a good faith effort to remedy certain issues. I have to give credit to one of their employees Raul for taking the time to sit down and speak with me. The roof, gutters, and drains were well done apart from a few nails that were pushed too far through the plywood above my front door, which they tapped up. In fact, if a roof was the sole thing you want from them, they did a great job. I did have to remind them to install the leaf guard on the gutters, but it got done the same day. They forgot to install the 3 vents in the roof that I needed for the bathroom even after I reminded them several times so they had to break the roof after it was completed and the vents were very loud. After my post, they came back and installed upgraded vents. Raul explained to me that in most cases with a shingle roof it is easier to leave the vent work to last as it lets them complete the roof quicker and has no effect on the quality of the work. He promised me next time he runs in this issue, he will explain this clearly ahead of time to the customer. I take him for his word on this. I asked, Ron, the person who installed the GFIs and bathroom vents, if he was a licensed electrician and if they had pulled the permits. I had red flags as he was also the person painting my house and he had already gotten the wrong type of vents for my bathrooms. He said he was and that he would check on the permits. It turned out, he was not and they had no permits for this. He installed the load and neutral backwards on the GFIs and then he left for the weekend without testing. I called and he said he would come back later that night to fix them but he did not. I called his supervisor Raul and they sent a licensed electrician and pulled the permits on the following Monday leaving my family with no working outlets in our kitchen or bathrooms over the weekend. After my post, Raul came and sincerely apologized for this, he told me that Ron should not have said what he said and that GFI outlet replacement does not usually require permits in most cities, though it was in Benicia. I take him for his word on this. The painting was good though I had to point out several places where they had not primed the Spackle work or put the paint on too thin and they had to correct it. Their cuts lines were more wavy that I would like but tolerable. Their texturing was acceptable. The sky light window was installed well, though Raul made them pull it out once to set it back further. I noticed some plastic caps were missing on some of the screw holes, but I let it go. As it was Ron called and came by a few days later saying they arrived separately from the window and put them in. They installed vents for the dryer and down draft in the kitchen but I had to have them replace the duct tape with foil. I had to laugh when they said these ducts did not get that hot. They can get hotter than most heating ducts and the reason you do not use duct tape is that with age its turns to dust. Still I have to admit most contractors still use the stuff. I had an issue with the garage ceiling, I had asked that it be returned to its original condition after they took it down to for plumbing work and to spray copper. Their sales person took that and created several steps which he put in the work order. He forgot to add repainting it. Raul went ahead and had them texture and primed the ceiling for me after I complained about this. Other things of note, most of their workers only spoke Spanish and because I look very Anglo they did not know I could understand them. They noticed our rainbow flag outside our house and a few of them used some colorful terms to explain it to one their coworkers who asked what it meant, nothing outright rude but somewhat annoying. Raul called me about what happened and said he went over their non-discrimination policy with their workers again. We both agreed that in this case they were simply being descriptive with the only words they actually knew for gay. He said their policy has been modified to warn their employees not to make personal comments in any language. They use a prefab list of costs for each item you request done. This is good for avoiding negotiation but I found it annoying that they charged the same rate for each item no matter how much work you requested. For example, if you order 1 GFI or 5 a electrician has to come out and will charge you about an hour's time and parts. Why is their rate the same for each one? It would seem to me that if they are going to do this then the rate should be item cost with the labor and travel the time separate. The way they charge their is really no benefit to having them do several things at once. Raul and I talked about this, they do have a set cost structure. In further thinking about it, there seems to be a critical line in the number of extra items you ask them to do where it might be cheaper to bring in and outside party. For a few of a given item or tasks the cost and the extra frustration work on the same, but if you have several things like outlets and vents, I would suggest that you get and specialist who charged by the hour. My last comment is on the Angies discount, they give you $1000 if you sign when the sales person makes his pitch but if they do this they will not let you use the Angie's List coupon which was worth about $1600 for my roof. I choose to use the Angie's list coupon but in truth it was really only worth $600 since I lost the other discount. I talked with Raul about this, he said the sales person should have explained what happened and offered to let us contact him later. On a side, note we did end up getting a roof that was 2 tiers higher from the coupon. It turns out that the sales person had picked three roof options for us to view, each one was up two cost tiers higher from the other. When we ordered he moved us from the first option to the second one he offered us, so it worked out for us in the end.
    - Robert B.
  • A
    Rain Guard of Tulsa, Inc
    unknown
    - Adela M.
  • A
    Henry Roofing
    Excellent quality and great employees.  Did the job on time.  Highly recommend Henry Roofing.
    - THOMAS R.
  • A
    Western Sierra
    They were very responsive. They finished the job in 3 days. Worked hard, efficiently, and were very neat. The yard was always clean at the end of the day.
    - CAROL C.
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Gutter Repair Contractors in Benicia

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