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Transportation reviews in Bear Valley Springs

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    CRUISE AMERICA INC
    My husband and I rented a Cruise America 26’ RV for vacation from the Cruise America provider, who also charged us additional fees to park our vehicles in his back lot. We rented the RV for a 5-day family vacation in the Sequoia and Kings Canyon National Parks. My husband notified the business owner (AJ) that our vacation location more than likely would not be located where we would be able to receive a cell phone signal. Our rental agreement  stipulated specific instruction about the conditions in which we must meet when we return the vehicle, which is chronicled in the detailed section that follows. My husband and I rented a Cruise America 26’ RV for vacation. Upon arriving 15 minutes early for our scheduled appointment, we had to wait for approximately 1.5 hours before we received our scheduled operator’s tutorial, which lasted approximately 45 minutes. We finally assumed control of and responsibility for the RV approximately 2 hours late. We were allowed to park two of our privately owned vehicles (POV) at the RV business location for a cost of $20 per vehicle. Once we were on our trip and performed a closer inspection of the vehicle, we noted the following discrepancies: microwave door was difficult to open, broken hinge on an overhead storage bin, broken toilet bowl flush handle, and the shower drain was completely clogged. We considered all the discrepancies minor since we were able to open the microwave door with care, hold open the storage bin, flush the toilet with care, and the vacation location provided a bath house where we could shower when needed. After a 5-day vacation, we returned the RV, approximately 2 hours late, adhering to the instructions to ensure the interior of the vehicle was cleaned, gas and propane filled, waste water and usable water tanks emptied and open. Immediately upon our return, while parking the RV the owner (AJ) met us in the parking lot informing us that we were late and would be charged a late fee along with letting us know that he left a message for us the day prior. AJ stated that he left a message for us to also clean the exterior of the RV because it would be immediately rented out upon our return. We reminded AJ that our vacation location offered no cell phone service; therefore, we did not receive his message. AJ responded “I guess vacation means vacation.” AJ then left and immediately returned with a bottle of cleaning solution and a towel for my husband to hand clean the exterior of the vehicle. I did not agree with this instruction, since this request was ill-timed, after the fact, and was not a part of our original agreement; however, my husband complied with AJ’s request. Approximately 20 minutes into our return, as my husband cleaned the exterior of the vehicle, my step-son’s girlfriend unloaded our personal belonging from the RV. My step-son and I went into the lot to retrieve our POV’s (which were blocked by U-Haul trucks) when my step-son noticed that their vehicle had been vandalized; the gas tank cover had been smashed in, ripped off, and forced back onto the vehicle. My step-son and I both returned to the front of the lot; my step-son notified my husband of the vandalism, while I notified AJ of the vandalism. AJ immediately responded, “Oh, I was going to tell you about that; my U-Haul trucks were also broken into and gas stolen.” I replied, “You were going to tell us? Don’t you think that should have been the first thing you mentioned to us when we were pulling in, instead of you reminding us that we were late and you were going to charge us a late fee along with letting us know that you left us a message? ” AJ mentioned this is not the first time vandals have struck his establishment. I felt this information would have been useful prior to us leaving our vehicles at the establishment, especially paying to do so, which left us with the impression that our vehicles would be secure. AJ then went on to mention that since it is just a parking lot, we should not have assumed the lot was secure. AJ and my husband both went to assess the damage on the vehicle, while I stated that I felt we should not be charged for parking since one of the vehicles was vandalized. Upon their return to the front of the lot, my husband and AJ entered the business office. My husband exited the office and informed me that he requested and AJ complied that we would not be charged the $40 for parking but AJ would only  take off 1 of the 2 hours late fee charge. Again I disagreed with this compensation since we gained possession of the RV two hours late. At this time, remembering my Angie’s List subscription, I decided to use my camera phone to take a few snapshots of the business front so that I could include the pictures with my review.  AJ immediately exited the business office into the front of the parking lot where I was standing and asked why I was taking pictures of his business. I informed him that I was going to include the pictures with my review on Angie’s List. AJ responded that he was not familiar with Angie’s List. I then informed AJ that Angie’s List was a forum for which I could rate our experience with his business. AJ began yelling that it illegal for me to take photos of his business without his permission and I expressed equal agitation while responding that I am well within my right to photograph his business and rate my experience. I have included the photos of this business with this review. Upon arriving at home and unpacking from the trip, my husband realized that he left his wedding ring in the cup holder of the RV (he removed his ring when he was emptying the waste water from the RV). My husband immediately contacted AJ by phone and received his voicemail. My husband left AJ a message informing him that he accidentally left his wedding ring in the RV. AJ responded to my husband’s call the following day and left a voicemail, which I have included on Angie’s List with this review. AJ reminded my husband that the RV went out for an immediate rental and the renter was not due back until Saturday (3 days later), but he would work to ensure the return of my husband’s wedding ring. AJ then went on to request “in return, I would like, um, your wife to please retract from what she was doing. She was telling me she was going to put it on Angie’s List. If you would promise not to do that, I would, you know, try to be a nice guy to you and, um, do the same thing. So please do not try to tarnish our image, um, I would appreciate that…” AJ contacted my husband on Monday (2 days after the RV was scheduled to be returned, per AJ) to inform him that he was in possession of my husband’s wedding ring and that my husband can come pick up the ring. My husband picked up the ring and the ring was in good repair. After listening to AJ’s voicemail, I felt more compelled than ever to accurately and honestly document and report our experience with this service provider in order to allow other consumers an opportunity to decide for themselves as to whether or not to do business with this provider.
    - Kimberly F.
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Transportation Services in Bear Valley Springs

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