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Home Health Care reviews in Barstow

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  • I called EdgePark and described what was wrong and what I needed and also explained that I wasn't certain of the name of the mattress pad. Their representative said I was talking about a "waffle" mattress pad. They set up an account for me, said they would contact my insurance and either notify me that the pad was being sent or call me if any problems occurred. On 2/7/2013, they called to inform me that my insurance was not contracted with them to purchase the waffle pad for me. However, the representative said I could purchase the pad for $179.70 which I did by credit card.  
    We received their package and opened it only to find that it was a mattress pad called an "Alternating Pressure Pad and Pump System, Regular". That was our horrible mistake! Since no directions were included, my husband went online and found that EdgePark had a website showing the "Waffle" pad and also a picture of what we had received. They looked nothing alike and worked totally differently. I could never use the hard pad they had sent. Lo and behold - right under the picture of what they sent was a caveat saying that if you had opened the package (the box we assume the pad had come in) there were NO RETURNS. I called the company and was told, even if I had not used the pad, which I hadn't, but had simply opened it, they would not accept it back. I was then told I could send it back and they could inspect it for resale, but they would most likely send it back to me. I ordered a Waffle Mattress Pad. What person would not open a box from the company they had ordered from? I feel like I just went through a "Bait and Switch". They claim to have no records of any of my conversations with them. If you order medical equipment from EdgePark or any other company, be careful. Ask if they have a website (this was never mentioned). Ask for an email if your conversation was telephonic explaining exactly what is being sent. And be careful of EDGEPARK Medical Supplies.
    - Lesley T.
  • My mother and sister (main caregiver) have used this service for over a year now to provide relief services for my sister.  There have only been a few times when there has been a scheduling conflict.  By and large, they are a very reliable service that my mother has grown to love.  They provide very caring service.
    - Joyce B.
  • They were very well. They did teach him how to walk up and down the street with his walker and they taught him exercises. They helped him to know what to do and to do less strain on his back. They were here on time. They were very friendly.
    - John F.
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Home Health Care Providers in Barstow

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  • Sunknowledge

    41 Madison Avenue, 25th Floor, New York, NY 10010
    New York, NY