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Chimney & Fireplace reviews in Atherton

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  • Michael took $7000 deposit and refuses to refund, the only reason he gave was "It is non-refunable", "You have a credit with me that can be used by your friends" ... I do not have a non-refundable contract with him. Be aware that although he is doing business as "unlimited outdoor kitchens", he only makes BBQ counter, fireplace, etc. He doesn't do plumbing, electrical, permit, etc nor does he coordinate these activities. Per sub contractors he referred me to, his projects often end up in chaos. I can see that in my project, which is the reason I cancelled my project immediately.
    - Vanessa L.
  • We are in the beginning stages of the project, and are impressed thus far with the quality of work. Oren, in particular, is quite good at engaging to make sure that the quality and customer service is there. The workers are exceptionally neat (which has been fantastic since we've been staying during the remodel). We will provide additional details when the project completes, but so far - so good.
    - Elissa Murphy R.
  • I used Angie's List recommendation for this dealer. It was really good. They were professional and they came when they said they would. They actually said that it might not be in there. They first asked me to check out with the chimney service because a lot of times when it’s leaking down the chimney it could be the chimney, it doesn't really pay for us to come out and charge you. He said that if he did an estimate it's for free. Then I called the chimney service and they asked from where it was coming from and a couple of more questions and excluded the chimney possibility. Then I went back to him and he himself looked around and he found that it was the flashing and that is why it was coming down the chimney rather than leaking somewhere else along side the house. He got that fixed for us. He quickly gave a pretty accurate estimate and so it was good. The price was not the best, I didn't get cheaper estimates but I actually had something else done recently at the house where I tried to be more economical and I probably shouldn't have done and that way pay for. It wasn't very good we actually had a fireplace installed and they didn't do a good job. I left a long thing about them. I had someone come out and fix it. So since then I kind of go with a middle of the road or middle lower kind of pricing. He fitted in right there. His punctuality was good, he had to reschedule once, but he called to inform us.
    - Patricia L.
  • The Bay Area Fireplace (BAF) showroom was good, offered a nice variety of fireplace insert options. The sales staff was knowledgeable and helpful both in person and on the phone. Installers did not come for a pre-install inspection as agreed on, but merely called to confirm my hearth and fireplace measurements. Upon arrival on jobsite, the day before Thanksgiving, they found insert was too small for the fireplace opening. We as owners were asked at the last minute for bricks to raise the insert. The workers stacked unsecured bricks together and plonked the insert on top. They used decorative metal facing/trim to hold insert in place and used one large dab of plumber's putty to secure the facing to the brick. When we asked if this method of installation was secure, we were told that "it's always done this way." Our electrician left a low voltage wire available for the fireplace insert fan and starter. But their workers did not connect the wire to the fireplace electrical system and so the heater fan did not work. When we called our electrician to come connect it for us, he was shocked that the insert rested on such a wobbly, unsecured platform that when he partially removed the facing to wire in the fireplace, the stacked bricks shifted and caused the insert to lean to one side. We called BAF to report the problem and ask them to come to fix it. We were told that the staff was too busy to come out until after the new year. Worried about seismic safety issues, we had our own masonry person epoxy the bricks together onto the base of the hearth. After several unpleasant unproductive phone calls to BAF, finally threatening complaints to the Better Business Bureau if they did not resolve the problem before Christmas, they came out to connect the hearth wiring to the low-voltage wire, strap the insert to the raised brick base and properly secure the bronze-toned facing/trip to the front of the fireplace. The insert looks nice and works fine now...but it took us a lot of aggravation, effort and extra expense before the job got done right.
    - Patricia L.
  • Just as it should
    - Doug K.
  • unknown
    - Thomas B K.
  • .
    - Doug K.
  • The experience was excellent. He did the job in a timely fashion. The work turned out appropriately. It also turned out on budget. He cleaned up after himself.
    - Marga O.
  • They came promptly and were done in less than 2 hours. They came back to replace the chimney cap and filter the next day.
    - Patricia L.
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Chimney And Fireplace Contractors in Atherton

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