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Plumber reviews in Arcata

  • A
    My wife and had put off a remodel of our 33-year-old bathroom until cracks in the fiberglas shower pan compelled us to act. I cut out sheetrock from the shower wall flanges and then cut out the walls. I cut a circle around the drain and popped off the base only to find the drain pipe cracked at the 45 degree fitting going into a straight 2" abs pipe about 2/3rds encased in concrete. When I tried to put a rubber cap on the pipe, a cracked opened up 3.5" down the pipe. Now I was worried. After talking to a couple of friends, I turned to Angie's List. I called Ken Fleck and, happily for me, he was in town finishing a project and would be happy to stop by and see my problem. He was impressed by the poor workmanship of the contractor we had 33 years ago and offered to fix the pipe and place the new shower pan right then. He sent me to the plumbing shop for parts while he started drilling into the concrete. By the time I got back, he said the pipe had a spiral crack all the way to the Y-coupler leading down into the concrete slab (Actually, I could see the damage.). He put in a proper drain and trap and installed the new shower pan all in a little over two hours. If I had done it on my own it would have taken a week and I would have been a nervous wreck and my wife more than a little unhappy. Thanks, Ken.
    - Lindsey M.
  • D
    The job was contingent on servicing the heat pump. Maples explicitly assured us they could do that. They did the manifold competently, then walked off the job, said they could not service the heat pump. The tech was on site a couple of days, there were long delays for parts, and the whole time nothing was said about not doing the heat pump.
    - Andrew I.
  • A
    I had three new toilets installed to replace those originally installed with the house in 1993. The service went very well. From the polite and efficient office administrators, Karen and Rachel, to the competent plumber, Rachel.  An aspect that truly stands out about Evans Mechanical is the attention they provide to the customer. Prior to the toilet installation, I had had Evans replace the furnace (a bigger and more expensive job), and I was pleased with their professionalism every step of the way. Communication matters a great deal, and Karen and Rachel are excellent communicators. 
    Curtis, the plumber, was kind, respectful of my home, worked efficiently, and showed me how to clean the tank so that I can hopefully preempt any fungal buildup to which toilets in this humid forested area are prone. He had also found the best possible match to the existing tile in my bathrooms, so we special-ordered the "biscuit" porcelain (for about an extra $100 per toilet). 
    I'm very pleased that I went with Evans Mechanical both for my plumbing needs and the new furnace. I felt that I was dealing with a responsive, reputable company that understands the importance of treating customers well.
    - Viktoria B.
  • A
    • We had Evans Mechanical replace our 16 year old propane furnace and on demand hot water heater with heat pump, air handler and and on demand electric water heater.   The job also required some new duct work with insulation and cleaning of the existing heat ducts.  We selected Evans because they had done the installation of our original furnace and water heater and we were very satisfied with the quality of the service and responsiveness.  Joe, the sales representative provided us with a bid for the job and oversaw the installation by coming to the house regularly during the week the technicians completed the job.  The techs were great and we felt comfortable to have them working in our home.  Nothing but positives about Evans Mechanical.  Definitely recommended.

    - Alexei K.
  • A
    It went really well.  Jeremiah was able to squeeze me in the same day and since I had no water at the time this was a huge help.  He arrived on time and fixed the problem for a lot less then even I had anticipated. He was efficient and very knowledgeable.  Ive dealt with all the local big guys and jeremiah is definitely the plumber i will call if anything happens.
    - Garrett S.
  • A
    The plumber showed up and took my old faucet apart to diagnose the problem,  He would have been able to fix it, but since I really was not happy with my old faucet set, I decided to go with a new one.  They had a faucet set on the truck which was not exactly what I was looking for.  These guys really know their stuff and told me of a store locally  where I could get a super nice quality faucet for a lot less than they usually sell for.   I bought the faucet and they came back to put it in and it is just fantastic.  The $40 diagnostic fee was waived as I had work done and the cost was very reasonable.
    I gave perfect marks on all areas for this company as they are top notch in all areas.  The office, the workers' punctuality, level of expertise and the quality of work were above and beyond the norm.  They conducted themselves in a friendly yet totally professional manner that let me feel comfortable and confident in them.   I would definitely call them again if needed and I highly recommend this company.
    This review is for the new owners of Mad River Plumbing, I call it Joe's Mad River Plumbing as Joe is the new owner that bought Mad River Plumbing from the old owner.   I am very pleased to have discovered these highly trustworthy decent people that are an asset to our community.  It is a nice family business that is of the highest degree of efficiency and quality.
    - Jennifer H.
  • A
    We had been planning this project for several years.   Once we decided to move forward, we contacted a number of contractors for estimates.  We met with Lou to go over the project, and appreciated his ability to offer solutions to some of the obstacles to our project and to answer all of our questions.
    Jann, the business manager, also met with us to offer design ideas and to review the contract and answer our questions.  We provided her with the product information we had researched for our project and she ordered the cabinets, countertop, backsplash tiles, range hood, sinks, faucets, garbage disposal, and windows.
    Throughout the project Lou and Jann were mindful of our budget and helped keep us on track. Any changes from the original scope of the project were handled by work orders.
    We were impressed that both Lou and his helper were on time every day, took a short lunch break and got right back to work.   When necessary, Lou worked over the weekend (the backsplash installation required 3 days for the grout to set and dry). When the counter and floor were being installed, Lou checked in with the installers, and then worked at another jobsite, being available by phone if needed.  He then inspected the work when it was completed.
    Before starting work each morning, Lou checked in with us and addressed any questions/concerns we had.  If we were not satisfied with something, he re-did it to our satisfaction (for example, the paint that was initially used on the trim needed to be changed to semi-gloss)
    Lou made sure that the project stayed on schedule so that the floors and counters could be installed on schedule.
    As long time do-it-yourselfers, we were a little nervous hiring someone we did not know to be in our home every day for the duration of the project.  We found Lou is trustworthy with good people skills. He handled everything concerning the project thereby minimizing our worries and concerns. He was the perfect contractor for us.
    Lou is knowledgeable, skilled and focused.  He is detail oriented and addressed all our concerns with his great attitude.  During the time he worked for us we developed a good relationship and plan other projects in the future.
    - Steve B.
  • F
    They charged alot more than they quoted on the phone and it was really frustrating because they charged for two peoples time when one person would only run to their van and get the tools.  This was my first experience with them and only one, I found there are many other plumbers who I would recommend over them.  I feel that they overcharge greatly for the same services that can be acquired through other plumbers and recommend that you always call around to see a drastic difference in bids.
    - Garrett S.
  • B
    They were able to schedule me in quickly even though it was kind of a big job and Jon was really helpful in explaining the options that I had in the current situation.  He even talked to the city on my behalf.  I felt that they did an excellent job and after all the digging and cutting that was done in the beginning I couldnt believe how clean everything looked at the end.  The best thing is they guarantee their work and it gives me peace of mind knowing this wont happen again.
    - Garrett S.
  • A
    I am extremely pleased with the work that was done on my bathroom. I was very nervous and stressed when picking out a contractor and not sure what to expect. After this experience I feel comfortable with trusting them with any remodel needs. Lou was very thorough in explaining his ideas for a remodel and what he could do and how long it would take. Jann was helpful with picking out fixtures and designs for the bathroom and always replied to my emails within the same day. I was told as the project was going on what would be done that day and was kept updated every step of the way. The main reason for the remodel was to create more space and provide a safer bathroom with grab bars and other things. This required space to be made, and all the fixtures to be moved and replaced with ones that would work better in the new spaces. It seemed like alot of work in my eyes but Lou works really quick and is very skilled in all aspects ( electrical, plumbing, etc.). The bathroom looks great and it works exactly as I had requested. Overall the most important thing to me is knowing that he takes great pride in his work and stands by everything he does.
    - Garrett S.
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Plumbers in Arcata

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