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General Plumbing & Rooter

Founded 2003 • Angie's List since February 2014

Not Rated| 7 Reviews

Description

General Plumbing And Rooter is a family owned and operated business.Weve been in business for 11 years, and we know what it takes to keep our customers coming back again and again. Things like common courtesy, respect, quality work and professionalism. Our philosophy is to treat every customer right, right from the beginning. Thats why youll never get an answering service when you call. Nor will you ever worry about what happens when we leave your house because all of our services are guaranteed! We love what we do. We take pride in every service we provide, no matter how large or small. And we take pride in the lasting relationships we have created with our customers through the years....

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Verified Reviews

A few reviews for this pro…

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RATED

05/10/2016

The receptionist was very nice, asked what the issue was and scheduled two workers to come to my residence within two hours. They came from Pittsburg to Oakland and were very prompt. When they got here, they introduced themselves and promptly went to work, communicating between each other and myself as to what steps they were going to take to resolve the problem. They worked efficiently from the t...

DESCRIPTION OF WORK
General Plumbing fixed a clogged toilet that was clogging the plumbing and therefore bathtub and sinks. They looked from the toilet through to the outside sewage system. They explained everything that they had done and worked hard to unclog the toilet and pipes leading to the sewer.

CATEGORY plumbing, drain cleaning

B

RATED

02/25/2013

The work performed went well.

DESCRIPTION OF WORK
Cleared plugged toilet, using our plunger. Then used a snail, just to make sure it was OK. Suggested we needed to buy a different toilet type, with larger openings.

CATEGORY drain cleaning

F

RATED

03/31/2011

This has been a two month ongoing nightmare. The worst part of the issue is that Edwin, the service tech that visited my home was constantly interrupting me, would not let me talk, and would even raise his voice to talk over me. I tried to express to him that that I needed him to let me talk but even then he said he was just 'working from his opinion' and I guess that means his opinion is that his...

DESCRIPTION OF WORK
I installed a brand new gas water heater two years ago when I moved into my house. The water heater shares a 1/2 inch gas line with my cooktop, dryer and heater. For two years I have had zero problems, and then in February I started experiencing issues with my pilot light going out. I called my home warranty company, and they picked 'General Plumbing and Rooter' which is also known as 'General Drainworks'.

CATEGORY water heater repair

SERVICE PROVIDER RESPONSE

I'd like to first begin by apologizing for the behavior of the technician, that type of behavior is not acceptable by any employee of our company. His supervisor has been notified and further action will be taken. On the water heater issue - The claim for the water heater originated from your home warranty company. On the first visit our tech noted the gas was of a smaller size with multiple appli...
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RATED

01/27/2011

It was in a property that my tenant lives in. They did the work and I was satisfied. I only had to pay $60 because of the home warranty but I'm sure it would have cost a lot more. They were pretty punctual.

DESCRIPTION OF WORK
General Plumbing & Rooter was sent out by our home warranty company to replace a garbage disposal.

CATEGORY plumbing

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RATED

11/01/2010

I called General Plumbing and Rooter at 9:30 on a Sunday morning and the plumber arrived in 45 minutes. He was very courteous and helpful. He dug up the area where the pipe was leaking and gave me a fair estimate. He completed the repair in a couple of hours and so far so good. No leaks.

DESCRIPTION OF WORK
The main water line from the road to my house was leaking.

CATEGORY drain cleaning

Services Offered

Water Heater Installation & Repair, Leak Detection, Gas Line Installation, Slab Leak Repair, Repiping, Water Heater Services, Toilet Repair & Replacement, Sink & Faucet Repair, Replacement & Installation, Garbage Disposal Repair, Tub & Shower Repair, Drain Cleaning, Sewer Line Repairs

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Check, Financing
Senior Discount
5%
Emergency Service
Yes
Warranties
Yes