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Furniture Store reviews in Anaheim

Real People ~ Real Reviews ~ Real Results

  • On 11-20-2012 my son and his wife purchased a RAF Chaise Sofa Sectional from WF Furniture in Cerritos, Ca. for $675.00. He used his debit card and put a $600.00 down payment, leaving me with a balance of $75.00. This company put a $600.00 charge through 2x's for a total of $1200.00 and caused his bank account to be charged $120.00 in overdraft fees.

    When he look at his account on 11-21-2012 and saw what happened, he called the bank & was told that the merchant needed to reverse the charges by 7pm that day. He called JK the sales person and explained what happen and he said he could not make the decision himself to reverse the charges & he had to get approval from the owner Winston Cao who was out of town with his family in a Las Vegas Hotel room for the Thanksgiving holiday.

    After explaining to me what happen as his mom, I got involved and As of 11-21-2012 @ 9pm a $1200 charge was still pending on his account. 11-22-2012  they put through one of the $600.00 charges. On 11-23-2012 at 305p myself & my sons wife Milena, and my husband went to speak to JK regarding the $120 in overdraft fee's, taking all the bank paper work and requesting that $60 be reimbursed because my son's bank reversed $60. The bank did not reimburse it all because they said it was not the banks fault. JK the salesman gave us the same story about the owner being out of town & having to approve this and told my daughter in-law to call him on Monday 11-26 and he would have an answer.
    When she called 4x's on 11-26-2012 they would not answer the phone until we blocked her # out. Then we were told  by JK the owner would probably take the $60 off the balance of $75 and to call on 11-27-2012 the delivery day and we would have an answer again.
    When the drivers arrived 11-27-2012 we  made the phone call. We spoke with JK and we were told the owner would only take $30 off at delivery and that he would call me on 11-28-2012, after he spoke with the owner Winston Cao about the unresolved $30.  We subtracted the $30 from the original balance and paid $45 in cash to the driver since this was an COD delivery. 
    At 252pm  on 11-28-2012, since I did not receive a call from Jk, I called JK and he claim the owner was outside talking to the landlord of the premises and he would call me back. Of course this did not happen. All of his statements to me, my son, daughter in-law and husband about how honest and fair this company are untrue.
     In looking at complaints on the BBB, I believe that swiping my son's debit card was done intentional, because if it was truly a mistake they would have made him whole by returning the last $30 owe to him.
    There business practices and professionalism is disgusting, not to mention they are committing fraud and steeling. We are currently in the process of filing a police report.

    - Sherrie S.
  • I was very pleased with everything, especially the guy who came to set it up. He did not want any help and wanted to do it all by himself. They went out of their way to accommodate me for everything. I would give them the highest ratings, from the saleslady to the setup guy.
    - Judy S.
  • unknown
    - Jim S.
  • The recliner is very nice. The interaction with the sales people and delivery guys was really nice. I have always had a good experience with them and their products.
    - Judy S.
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Furniture Stores in Anaheim

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