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Find Top-Rated Anaheim Carpet Installers

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Carpet Installation reviews in Anaheim

Real People ~ Real Reviews ~ Real Results

  • I am highly satisfied. This is a family business that focuses on customer service and satisfaction. They knew their product lines. Initially I was trying to match the color to the existing carpet that had been laid down more than 25 years ago. Michael spent some time going through the various samples he had to find the match. He was keenly interested in assuring I would be satisfied with my eventual choice. We had discussions on what to expect during the installation. For example, I had my home painted recently and this raised some concerns as to whether the carpeting laid along the staircase would be high enough to be above the paintline. Michael and I discussed this and I understood that it depended upon difference between the heights of the old and new carpeting. Basically, I knew that I might need to get the painter back to do some touch up. As it turned it, this was not necessary. During the selection process, they were very open about the styles and textures of carpeting and how various factors affect pricing. In short, I also had the feeling that they would be a good company to do business with...and this turned out to be the case. In a nutshell, I highly recommend this company.
    - Jeffrey W.
  • I was happy with the initial quote and the fact that they use the same program as my insurance company. The project manager did a good job of bringing sufficient samples to my home to select the carpet. They were thorough regarding the quality of the repair and were honest about the items they were not experts at doing. Sometimes honest can be hard to find in the construction repair busy.
    - KEVIN H.
  • The office staff was particularly good and even well-coordinated between each other, since I spoke to two or three different women to make arrangements and even when I called to see about a repeat visit to try to remove a very stubborn stain in the carpet. Carpet cleaner guy called ahead, was prompt, worked fast and kept things neat. Since I needed more done than the Angie's deal covered, we came to an agreement on the pricing pretty easily (appreciated).
    I also appreciated the follow-up up letter I received in the mail. About the time I got it in the mail I could see there was a spot that hadn't come clean and I also noted that he'd missed cleaning under the q-sized bed (we'd cleared out, so it was easy to see he'd missed it entirely), so I called to see what was possible and they made an appointment to send him back out, no problem. Again, he was prompt, with a handy call-ahead. 
    I'd use them again. They made it easy, carpets seemed a lot cleaner and the price was more than reasonable.
    - Kurt J.
  • They do a lot of advertizing on TV. They always have specials on. They did a good job. We were real happy with what they did, they did it fast, and they did it in one day. We had them came out and the salesman came out and said what they could do, and they could send somebody the next day and have it done the same day. They did a good job. They brought their crew out and did stuff quick. We like people who are quick, and not hanging around the house. We had no complaints. We thought the price was fair. We called other places, and for them to come in and do it in one day was a good price. They came out the next day like they said, and nothing is falling apart. They were here like they told us. The salesman who came out here was very professional, and he gave us a good deal and said they could have a team out the next day. I paid them cash.
    - Teresa G.
  • Mike was very nice and helpful. He did a great job and was professional. The carpets dried completely within 24 hours just as he said. He spent extra time on the edges of the carpet up the stairs where it had darkened from dust in the air. I will now change my air filter every 3 months as he advised.  My carpets look so good and just feel so clean. Best carpet cleaners I've ever used.
    - Kathleen J.
  • Horizon did excellent job. They were very responsive and were able to start job quickly. The entire project took 2 weeks 2days. Mark -Project Manager assisted with design for fireplace . It is beautiful. The work crews were understanding and professional. I will use this company again when I re do my master bath.
    - Mary R.
  • I've used them several times at various properties, and I've always been happy with their services.  They consistently do quality work for competitive prices, scheduling the work is easy, and they complete projects in a timely manner.  Furthermore, the installers are courteous and professional, and they never leave behind any messes.
    - JEAN B.
  • They were okay. The work done was very good. My stairs used to look bad, because the previous owners didn't do a good job, and they made my stairs look nice. The people who came out were good, 5 of them came out.
    - Laura C.
  • When I asked that the carpet be installed a couple of days earlier than originally scheduled they were glad to accommodate me.
    Lupe was the salesman who helped me choose a carpet that was both handsome and very practical. We have several cats that bring in debris from the back yard and needed a carpet that would be easy to clean and dark enough not to show every leaf or ?? that would require immediate attention. He was easy to work with and provided helpful information. Both the person who measured for the carpet and the two workmen who installed it arrived promptly as scheduled. The gentleman who did the measuring worked quickly and told me Sterling would call me with the price. The men who did the installation also worked quickly and did an excellent job. I am very pleased with the choice of carpet and the workmanship of the installers.
    However, for some reason, one of the installers came to me an hour or so after they arrived and told me he had to leave to take care of something. That meant that one person was doing the installation by himself. After a couple of hours, I called Sterling and spoke with the person who does the scheduling. He told me that there should always be at least two men on site to do an installation. The man who left return shortly after my call to Sterling. He immediately went to work and the rest of the project went well. But, because of the situation, they did not finish the job until quite late. Just after they finished, the man who had been gone for a couple of hours told me that he was sent to deal with an dissatisfied customer who had a problem that needed immediate attention.
    One would think that such problems would be dealt with by someone in customer service or management. I have used Sterling carpet before and would definately hire them again, but I would ensure that no on leave until the job was completed.
    - Carole S H.
  • So, my daughter is asking for a cake because she just loves cake. And i tell her okay baby ill get you a cake if you are being good in school this week. So the week goes by and my daughter did a great job in school. So i take a trip to costco and i ask for a pink cake because thats my daughters favorite color. so they decorate the coolest cake ive seen in my life. Im talking this cake designer could be making wedding cakes. The creation was magnificent. If i ever need another cake i know who to call!
    - Aaron A.
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Carpet Installers in Anaheim

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