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ADT Security Services

Founded 1874 • Angie's List since March 2005

NA Rated | 41 Reviews

Description

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered....

Verified Reviews

A few reviews for this pro…

A

RATED

08/26/2016

We needed a new alarm system in our home; ADT came out, gave us an estimate, and then performed the work. We were impressed with the professional installers, as well as the system and what it provides.

DESCRIPTION OF WORK
Alarm system

CATEGORY home security systems

F

RATED

07/17/2016

They lied to us about the cameras just to make a sale. They tell you it's extremely cheap labor to hire some one to do it for you. The reality is it cost a lot to install these cameras, it's not just a plug in kind of thing. They will tell you what you want to hear. I do not recommend them at all!!

DESCRIPTION OF WORK
I got an alarm system installed and got two cameras that they did not installed.

CATEGORY home security systems

F

RATED

01/20/2016

MANY CALLS SPENT ADDED $1000 TO GET LIGHTING AND GARAGE CONTROL LIGHTS HAVE NOT WORKED SINCE DAY ONE AFTER HOLDING  ON PHONE LONG TIME TOLD I WOULD GET A CALL NEXT DAY TO SET UP APPT- NEVER HAPPENED

DESCRIPTION OF WORK
installed a system total system has not fully worked- psarts not at all since install SERVICE IS JUST  AWFUL MANY CALLS HAVE TO BEG TO GET WHAT I PAID FOR-- VERY VERY DISAPPOINTED

CATEGORY home security systems

SERVICE PROVIDER RESPONSE

ADT has reached out to the customer to assist with his concerns. ADT scheduled a tech to come out on 2/12/16 at no charge to conduct a thorough check of the system. We've also made the local office aware of his concerns when he could not reach his sales rep and that will be addressed internally.
C

RATED

10/19/2015

We have on several occasions accidentally set off false alarms and called ADT's emergency number to advise them it was a false alarm.  We were on hold for 6 - 8 minutes before talking to a live representative.  By then the police had arrived.  Our city charges $150 for false alarms (1st one is free).

DESCRIPTION OF WORK
ADT has very poor call responsiveness. 

CATEGORY home security systems

F

RATED

10/06/2015

Bad.  Painful to deal with. always about the $$$$$$$$ for them.

DESCRIPTION OF WORK
When contacted could not answer basic questions  on cost of monitoring packages  and on services offered without me giving extensive contact and personal info so they can return my call with a high pressure commission based sales call. Used them years ago when they bought out my local company. Bad service all round. Avoid.

CATEGORY home security systems

Services Offered

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Services Not Offered

Ask for details

General Information
Licensed
Yes
Bonded
No
Insured
No
Free Estimates
No
Payment Options
American Express, Check, Discover, MasterCard, Visa, PayPal
Senior Discount
10 -20%
Emergency Service
No
Warranties
No
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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