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Garage Building reviews in Altadena

  • A
    GWG Construction Inc
    We hired GWG Construction to do a major refurbishing of our home.  We needed all the major systems replaced or upgraded as well as a kitchen remodel and bathroom remodel.  We were on a budget even though we needed a lot of work done.  Gernard (the owner) worked with us directly.  He listened to our needs, concerns and financial constraints and helped us decide where our dollars were best spent.

     He walked us through the process step by step before we signed the contract and helped us decide which items were priority and where we could cut costs.  Once we decided what work we wanted done, we were given a fair price and provided with a detailed description of the work to be completed.   After signing the contract we were given a timeline which laid out when each phase of the work would be started and completed.During the construction phase, workers were at our home consistently, most weekdays and many times on the weekend.

    Even though our house was vacant, the workers were respectful of our home and confined their equipment to the garage area.  As the work progressed we wanted to make several alterations to what was in our original contract.  Gernard helped us decide what we needed to accomplish our ideas.  We were allowed to add, delete and change some of the items contained in our original contract as the work progressed based on our budget and ideas.   With each change we made, we were provided with a written Change Order detailing the change in work and the change in cost if any, as well as an adjusted timeline for the completion of the work.

    Throughout the process, we were able to reach Gernard through the office.  He would return our calls promptly. When we wanted to see him in person we could make an appointment through the office to meet with him at our home to get our questions answered or relay our ideas about the progress of the work. When the project was completed we had a walk through with Gernard to insure everything was completed to our satisfaction.  We were shown how to work the new features in the home (gas shut off, water heater pilot light, HVAC system ect).  We were invited to call the office if any issues with the work were to arise.

    Two months after we moved back into the house we noticed some minor issues. (ie. chipped exterior stucco, a door not closing properly, and a garage light that wasn?t working).  We called the office and reported the items. Within a few days, Gernard along with his crew came to our home to review our issues and make the necessary repairs at no cost.

    We are very satisfied with the quality of the work and the patient, professional service we received from GWG. We look forward to hiring them again.

    - Dawna R.
  • D
    I hired based on Angie's List reviews that indicated that the company was reliable and professional. Unfortunately, after a promising start, I had a negative experience. I contracted to have a custom shed built in my backyard. I have a Tudor style home, and I wanted a shed with trim and paint to match. The design process seemed to go well. I sent a picture and they said they could match the exterior of my home. They sent an invoice and agreement with some of the details, and I sent a corrected agreement back with very detailed information about trim and paint colors. I contracted for the shed to be painted and was told the project would be completed in a day. The shed builders showed up on time, and had information on the dimensions and fabrication that I wanted. However, they did not have a copy of the detailed invoice I sent back and were clueless about the design I wanted to match the trim and to paint the house. Also, the painter was not with them. The workers could not tell me when he would arrive. Even more disturbing, when I called the front office, I was informed for the first time that the painting would not be completed that day as promised. No one could tell me when, or even if, the painter had been scheduled. After complaining, I was told that a painter would come out the next day to complete the project. I waited around all day and no one bothered to show up. I called and emailed and no one responded.
    The shed appears to be of decent quality, but the trim was not customized to match my house. They added a horizontal trim detail without asking me. It wasnt shown to me until the project was complete. So, I paid a premium to get a shed that matches and I dont have one. They left wood scraps and cut branches in my yard, and even though there were several dumpsters nearby, they didnt clean up after themselves properly. And, despite contracting for paint, the shed isnt painted. I have to hire a painter separately and have them take the paint off of the bill. I did not get what I paid for and wasted a day of my time waiting for a no show painter.

    This is an update on my negative review. To their credit, Quality Sheds contacted me about the painter mix up and offered a discount off the bill over and above the cost of painting. I appreciate the accommodation. While I wasnt pleased with the experience overall, I have to be fair and report that they did apologize and credit me for the inconvenience. My advice would be to make sure all final design details are confirmed up front, with both the front office and with the workers when they show up. Painting is contracted through a separate company, so if you order paint, nail down the schedule in advance. On the upside, the shed is well built and they do offer more variety than others I've seen. The company reps were polite on the phone and handled the snafu appropriately after the fact.
    - Lisa G.
  • A
    Ross Hoagland - Builder & Designer
    He has been very responsive, and he is a great communicator. He took a tremendous amount of time to listen to what I wanted to do. He gave me feedback on different ideas or different method of solving certain problems which I appreciated. He has been very punctual and been very cost-effective in the sense that I called the garage door company and got an estimate. Then, I had him come out and he gave me the same estimate, but he gave me a better door, better rollers, better opener, and he had to do a bunch of additional woodwork. He did it for the same price that they were quoting, and I know they would not have done all that. So, if you are going to spend the same amount of money, you should get more from your money. He does very high quality work, and he is phenomenal. I would probably use him until I run out of money.
    - Steve S.
  • A
    Tilt A Door, Inc
    Smooth operation, knowledgable about older single piece wooden garage doors
    - Wayne W.
  • A
    It was outstanding, they did a really good job for me. I couldn't have asked for a better contractor to do the the job they did.
    - Len P.
  • A
    Amiable Construction
    Just like the last review, Rene communicates each job very well through emails and clear description of the real problem, not the band-aid. He was prompt and the jobs were done quickly.
    - James D.
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Garage Builders in Altadena

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