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Satellite Tv reviews in Alta Loma

Real People ~ Real Reviews ~ Real Results

  • We dropped Charter in mid-August believing we could get better service with DISH. Big mistake. Shortly after installation the bedroom box died. It took about 5 days to get it replaced (where Charter would have either had someone out next day or allowed us to exchange the box locally the day of the failure, our choice). 5 1/2 months into our first year contract they jumped our rate over 8%, and said we couldn't cancel the contract, they could raise the price anytime, any amount, and it's (buried) in the contract so  live with it. Today the remote control for our main tv went dead. We are stuck with one channel until they can get us a new one shipped to us. It should be here in about 3 working days which should be Friday or Monday (5 total days). Again, with Charter I could use the bedroom remote, or drive 4 miles and pick up a new one. I asked why does the tv shut down to update software every night at about 1:30, disrupting viewing and recordings. After an explanation about how the software must be updated daily to perform correctly (Charter never shut down) she then told me that wasn't what was shutting off the tv, it was lack of activity (not the message on the screen) and offered to help me fix the setting, and asked me to pick up the remote. When I reminded her the remote doesn't work she told me to call back when the new remote arrives. When there was an outage or issues with Charter they would refund the days with service issues. Apparently DISH has no such policy. I'm guessing for those who don't mind companies not honoring an introductory rate and never have an equipment failure DISH would be ok. Charter was SO much better with service though.

    - Nancy K.
  • I love Direct TV.  I’ve had them about six or seven years.  I’ve gone around and around with them about the price.  I can’t go more than $60 and they know that so they give me a $6 discount.  They did me a solid and they are nice people.  I have a lower-level premium package. What I really like about their customer service is they make it easy of you a question, concern, or problem.  They are really there to help.  Their customer service is cool. Their billing is very clear and very honest.  They don’t have any hidden charges.  I don’t have a warranty contract with them for the receiver and DVR and if I have a problem, I will have to pay out of pocket.  But they’re very responsive and my system works just fine.  I hardly order movies from them because the channels they provide are fine with me.
    - Bob M.
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Satellite Tv Providers in Alta Loma

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